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Brightspeed Internet Jobs (NOW HIRING)

Field Sales Representative

Charlotte, NC · Hybrid

$19.50 - $26.75/hr

Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states ...

Customer Service Technician

Fortville, IN

$16 - $21.75/hr

Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states ...

Network Technician

Pickford, MI · Hybrid

$20 - $25.75/hr

Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states ...

Network Technician

Maryville, MO · On-site

$21.50 - $27.75/hr

Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states ...

Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states ...

Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states ...

Field Sales Representative

Springfield, MO · Hybrid

$18.25 - $25/hr

Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states ...

Field Sales Representative

Springfield, MO · On-site

$18.25 - $25/hr

Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states ...

Field Sales Representative

Charlotte, NC · On-site

$19.50 - $26.75/hr

Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states ...

Customer Service Technician

Montpelier, VA

$15.75 - $21.25/hr

Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states ...

Field Sales Representative

Springfield, MO · Hybrid

$18.25 - $25/hr

Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states ...

Customer Service Technician

Gardner, KS · On-site

$16.50 - $22.25/hr

Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states ...

Customer Service Technician

Chambersburg, PA · On-site

$17.25 - $23.25/hr

Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states ...

Customer Service Technician

Seymour, WI

$17.50 - $23.75/hr

Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states ...

Customer Service Technician

Marysville, OH

$15.75 - $21.25/hr

Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states ...

Customer Service Technician

Decatur, IN

$16.75 - $22.50/hr

Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states ...

Customer Service Technician

Kinston, NC

$15.75 - $21.25/hr

Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states ...

Customer Service Technician

Ahoskie, NC

$16.25 - $21.75/hr

Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states ...

Field Sales Representative

Charlotte, NC · Hybrid

$19.50 - $26.75/hr

Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states ...

Field Sales Representative

Fort Wayne, IN · On-site

$19.75 - $27.25/hr

Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states ...

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Showing results 1-20

Brightspeed Internet information

What are the key skills and qualifications needed to thrive as a Brightspeed Internet Customer Service Representative, and why are they important?

To thrive as a Brightspeed Internet Customer Service Representative, you need strong problem-solving abilities, knowledge of internet services, and typically a high school diploma or equivalent. Familiarity with CRM systems, ticketing software, and basic networking troubleshooting tools is commonly required. Excellent communication, patience, and conflict-resolution skills help you provide effective support and build customer trust. These competencies ensure efficient issue resolution and high customer satisfaction in a fast-paced telecommunications environment.

What are some common challenges faced by Brightspeed Internet Customer Support Representatives, and how can applicants prepare for them?

Brightspeed Internet Customer Support Representatives often handle a variety of customer inquiries, including troubleshooting connectivity issues, explaining billing, and assisting with account management. A common challenge is managing high call volumes while maintaining patience and professionalism, especially when addressing frustrated customers. Applicants can prepare by developing strong communication skills, familiarizing themselves with common internet issues, and practicing stress management techniques. Additionally, being comfortable with using CRM software and multitasking between different systems is highly beneficial in this fast-paced environment.

What is the difference between Brightspeed Internet vs Network Technician?

AspectBrightspeed InternetNetwork Technician
Primary RoleProvides internet services and support to customersMaintains, installs, and troubleshoots network hardware and infrastructure
Required CredentialsHigh school diploma, technical certifications often preferredTechnical certifications (e.g., Cisco, CompTIA), relevant experience
Work EnvironmentCustomer service settings, field and officeNetwork labs, data centers, field service
Industry UsageTelecommunications, internet service providersTelecommunications, IT, networking companies

While Brightspeed Internet focuses on delivering and supporting internet services to customers, Network Technicians are responsible for installing, maintaining, and troubleshooting network hardware and infrastructure. Both roles require technical knowledge, but their daily tasks and work environments differ significantly.

What is Brightspeed Internet?

Brightspeed Internet is a broadband service provider that offers high-speed internet access to residential and business customers, primarily in rural and suburban areas across the United States. The company focuses on delivering reliable and affordable internet with various speed options to meet different needs. Brightspeed aims to improve connectivity in underserved communities by expanding fiber-optic networks and upgrading existing infrastructure. Customers can choose from a range of plans and may also have access to additional services such as home phone and Wi-Fi solutions.
What cities are hiring for Brightspeed Internet jobs? Cities with the most Brightspeed Internet job openings:
What states have the most Brightspeed Internet jobs? States with the most job openings for Brightspeed Internet jobs include:
Infographic showing various Brightspeed Internet job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 87% Full Time, and 12% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution.

Field Sales Representative

Brightspeed

Charlotte, NC • Hybrid

$19.50 - $26.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 hours ago


Brightspeed rating

7.3

Company rating: 7.3 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

41st of 76 rated telecommunications companies


Job description

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality....designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

Job Description

As Field Sales Representative, your duties will include:

  • Initiate sales process promoting service, products, equipment, and capabilities for multiple product lines
  • Work with customers to identify needs, create solutions, and ensure a smooth sales process
  • Provide accurate reporting and feedback contributing to attaining sales goals and plan attainment
  • Identify business opportunities to maintain sales goals and provides in-depth knowledge of competitors and suppliers to management
  • Maintain customer service relationship with customer throughout the process regarding any questions and assistance needed
  • Prepare and present media presentations using PowerPoint to prospective clients
  • Develop expertise in building top-producing sales contracts through strategic marketing, tactical sales, and key account management
  • Track all sales activity, contacts, and history in CRM system
  • Establish and maintain relationships with key decision makers and customers
  • Develop new accounts and penetrated accounts where previous Representatives may have been unsuccessful
Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

  • Bachelor's Degree in Sales Management, Marketing, or related field
  • 3+ years previous field sales experience
  • Knowledge of sales strategies, processes, and approaches
  • Possess energetic, positive, and professional attitude that is conscientious, enthusiastic, and articulate
  • Ability to self-motivate and think quick on feet in a fast-paced work environment
Additional Information

BONUS POINTS FOR:

  • Master's Degree in Sales Management, Marketing, or related field
  • 7+ years previous field sales experience

#LI-MH1

WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Inclusion and belonging are at the center of our grounding belief in Being Real

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact [email protected] to initiate the accommodations process. 

For all applicants, please take a moment to review our Privacy Notices:  

  • Brightspeed's Privacy Notice for California Residents
  • Brightspeed's Privacy Notice

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