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Brightridge Jobs (NOW HIRING)

BrightRidge

Customer Service Representative

Johnson City, TN · On-site

$15.25 - $21/hr

Responsible for responding to BrightRidge's customers' needs in every area of Customer Service. ESSENTIAL FUNCTIONS: * Cross-train in all areas of Customer Service and in that capacity, rotate jobs ...

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What are the key skills and qualifications needed to thrive as a Brightridge employee, and why are they important?

To thrive at Brightridge, a utility company, you generally need expertise in electrical systems, energy distribution, or customer service, often backed by relevant technical certifications or degrees. Familiarity with SCADA systems, GIS software, and safety compliance certifications like OSHA is typically required. Strong problem-solving abilities, teamwork, and effective communication are vital soft skills for this environment. These skills ensure reliable service delivery, efficient operations, and positive customer interactions in the energy sector.

What are some common challenges faced when working at Brightridge in the energy utility industry?

Employees at Brightridge, like many in the energy utility sector, often encounter challenges such as adapting to rapidly evolving technology, responding to emergency outages, and ensuring customer satisfaction in a regulated environment. Team members must be prepared to collaborate closely with field technicians, engineers, and customer service representatives to maintain reliable service. Additionally, balancing safety standards with operational efficiency is a key focus, requiring ongoing training and adaptability. Those interested in the role should be comfortable with dynamic schedules and problem-solving under pressure.

What is Brightridge and what does the company do?

Brightridge is a public utility company that provides electric and broadband services to the Johnson City, Tennessee area and surrounding communities. Their primary responsibilities include distributing electricity, maintaining power infrastructure, and offering high-speed internet services. Brightridge focuses on delivering reliable and affordable utility services to residential, commercial, and industrial customers. The company also supports community initiatives and invests in technology to improve service quality and efficiency.

What is the difference between Brightridge vs Network Technician?

AspectBrightridgeNetwork Technician
Required CertificationsFCC licenses, technical certificationsCompTIA Network+, Cisco CCNA
Work EnvironmentTelecommunications, fieldwork, customer sitesIT departments, office and server rooms
Industry UsageTelecom providers, internet service providersIT companies, corporate networks

Brightridge and Network Technicians both require technical certifications and work in technical environments, but Brightridge focuses on telecommunications infrastructure, while Network Technicians primarily support computer networks. Their roles overlap in troubleshooting and installation, but differ in industry focus and specific skill sets.

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What cities are hiring for Brightridge jobs? Cities with the most Brightridge job openings:
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Brightridge jobs near you
Infographic showing various Brightridge job openings in the United States as of May 2026, with employment types broken down into 33% Full Time, and 67% Contract. Highlights an 100% Physical job distribution.
INDEPENDENT CONTRACTOR - RESIDENTIAL BROADBAND SALES

INDEPENDENT CONTRACTOR - RESIDENTIAL BROADBAND SALES

BrightRidge

Johnson City, TN • On-site

Contractor

Posted 16 days ago

Job description

CONTRACTOR RESPONSIBILITIES:

Are you a proactive self-starter with a passion for sales and a drive to succeed? BrightRidge is seeking motivated individuals for a one-year renewable contract as Residential Broadband Sales Representatives.

As a Contract Sales Representative, you will be the face of our cutting-edge fiber optic Broadband services, engaging directly with residents in the Northeast Tennessee market to provide high-speed Internet solutions for their homes.

Compensation & Rewards

This is a results-oriented contract and is designed for high performers. Your earning potential is driven by your own success:

  • Per-Sale Commission: Earn a competitive rate for every new residential Broadband sale you close. Commissions are tiered to reflect the various product offerings.
  • Monthly Performance Accelerators: Boost your earnings with commission accelerators that kick in as you hit higher sales volume tiers each month.

The Role

As a Contract Sales Representative, you will focus on direct, door-to-door sales within designated residential areas to maximize service penetration.

Key Responsibilities:

  • Generate Sales: Identify and engage prospective customers through direct neighborhood sales, cold calls, and community events.
  • Consultative Selling: Evaluate customer technology needs and recommend the best broadband solutions, including Broadband Internet, managed WiFi, and VoIP based Telephone services.
  • Relationship Management: Build professional rapport with potential clients and maintain high standards for customer retention.
  • Market Intelligence: Stay informed on regional market changes and report competitor activity to management.
  • Documentation: Maintain accurate records of daily activities, leads, and sales using mobile apps and provided tools.

Who Are we looking for

We are looking for enthusiastic individuals who can represent BrightRidge with professionalism and integrity.

Required Qualifications:

  • Experience: At least 1 year of outside sales experience, preferably with Broadband internet sales.
  • Skills: Strong persuasion and communication skills, with the ability to explain technical products clearly.
  • Mobility: Must possess a valid driver's license, maintain an insurable driving record, and provide their own vehicle.
  • Contractor will sell residential broadband services exclusively for BrightRidge in its service area.
  • Provide proof of a Limited Liability Company (LLC) or S-Corporation.
  • Maintain a General liability insurance policy of $1 million per occurrence.
  • Valid automobile insurance with $500,000 liability per accident (proof required before starting).

Working Conditions

  • Active Environment: Primarily involves working outdoors in varying weather conditions and terrains, requiring significant walking and door-to-door interaction.
  • Independence: Work independently within BrightRidge service territory.
  • Work Hours: Contractor sets his own schedule and may work as much or as little as Contractor determines. BrightRidge does not dictate work hours.

Contractor shall not sell broadband services in BrightRidge's service area on behalf of any other broadband service provider because such sales create a conflict of interest.

Contractor is permitted to sell products or services other than broadband services in BrightRidge's service area, and is permitted to sell any product or service outside of BrightRidge's service area.


Job Posted by ApplicantPro