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Branch Operations Manager Jobs in West Springfield, MA

Summit Careers Inc

Entry-Level Manager

Windsor, CT · On-site

$50K - $60K/yr

Support daily branch operations and drive results This is a fast-paced, people-driven environment ... Want a clear path to management and are willing to earn it Growth Path (Performance-Based) This is ...

Citizens

Citizens Branch Manager

West Hartford, CT · On-site

$85K - $116K/yr

As a Branch Manager (BM) , you will lead your team in exceeding customer expectations, nurturing ... By leveraging inspirational leadership, collaborative partnerships, and sound operational practices ...

Citizens Bank

Citizens Branch Manager

Hartford, CT · On-site

$85K - $116K/yr

As a Branch Manager (BM) , you will lead your team in exceeding customer expectations, nurturing ... By leveraging inspirational leadership, collaborative partnerships, and sound operational practices ...

Citizens

Citizens Branch Manager

West Hartford, CT · On-site

$85K - $116K/yr

As a Branch Manager (BM) , you will lead your team in exceeding customer expectations, nurturing ... By leveraging inspirational leadership, collaborative partnerships, and sound operational practices ...

Citizens

Citizens Branch Manager

West Hartford, CT

$85K - $116K/yr

As a Branch Manager (BM) , you will lead your team in exceeding customer expectations, nurturing ... By leveraging inspirational leadership, collaborative partnerships, and sound operational practices ...

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All JobsBranch Operations JobsBranch Operations Manager JobsBranch Operations Manager Jobs in West Springfield, MA

Branch Operations Manager information

See West Springfield, MA salary details

$38.9K

$71.4K

$113.6K

How much do branch operations manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for branch operations manager in West Springfield, MA is $71,420.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,800.00 and $86,200.00 per year, depending on experience, location, and employer.

What is a branch operations manager?

Branch Operations Managers are professionals responsible for overseeing the daily operations of a branch office within an organization, such as a bank or retail business. Their duties include managing staff, ensuring compliance with company policies and regulations, improving operational efficiency, and enhancing customer service. They play a key role in implementing business strategies at the branch level and often serve as the primary point of contact between the branch and upper management. Successful Branch Operations Managers have strong leadership, organizational, and problem-solving skills.

What are the key skills and qualifications needed to thrive as a branch operations manager?

To thrive as a Branch Operations Manager, you need strong leadership, organizational, and financial management skills, typically supported by a bachelor's degree in business or a related field. Familiarity with branch management software, ERP systems, and knowledge of compliance regulations are commonly required, and certifications such as Six Sigma or PMP can be valuable. Excellent interpersonal skills, problem-solving abilities, and adaptability help you motivate teams and address operational challenges effectively. These competencies are essential for ensuring efficient branch performance, regulatory compliance, and a positive customer experience.

What are some common challenges faced by a branch operations manager, and how can they be addressed?

Branch Operations Managers often navigate challenges such as balancing staff workloads, maintaining regulatory compliance, and ensuring consistent customer service standards. Managing these demands requires strong organizational and communication skills, as well as the ability to adapt to changing policies or market conditions. Successful managers frequently implement regular training, foster an open feedback culture, and collaborate closely with both frontline staff and upper management to identify and resolve issues proactively.

What job categories do people searching Branch Operations Manager jobs in West Springfield, MA look for?

The top searched job categories for Branch Operations Manager jobs in West Springfield, MA are:

What cities near West Springfield, MA are hiring for Branch Operations Manager jobs?

Cities near West Springfield, MA with the most Branch Operations Manager job openings:

Branch Operations Manager jobs near you
Infographic showing various Branch Operations Manager job openings in West Springfield, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 94% In-person, and 6% Hybrid job distribution, with an average salary of $71,420 per year, or $34.3 per hour.

HVAC Service - Manager Leader -Build and Scale a New One Hour Location

South Windsor, CT • On-site

DDS LEGACY GROUP INC
See more jobs at DDS LEGACY GROUP INCexternal

$90K - $110K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 27 days ago

Key responsibilities

  • Lead daily branch operations to ensure operational performance and customer satisfaction.

  • Drive revenue growth, profitability, and gross margin performance through operational management.

  • Recruit, develop, and retain top talent while improving operational systems and workflows.

Job description

Benefits:
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Vision insurance
  • 401(k) matching

Location: South Windsor, Manchester, Glastonbury, East Hartford & Ellington Territory
Compensation: $90,000–$110,000 Base Salary + Performance Bonus
Expected Total Compensation: $110,000–$175,000+
Help Build Connecticut's Next Great HVAC Company
This is not a typical Service Manager position.
One Hour Heating & Air Conditioning is launching a new Connecticut operation, and we are looking for a leader to help build the business, develop the team, and create the systems that drive long-term success.
You will work directly with ownership as a member of the founding leadership team. This role offers a clear path toward General Manager and future executive leadership opportunities as the company grows.
If you are looking to maintain the status quo, this may not be the right fit.
If you want to build something meaningful, develop people, drive results, and help shape the future of a growing organization, we want to talk.
Why Join Us?
  • Founding leadership team opportunity
  • Direct partnership with ownership
  • Clear General Manager succession path
  • Significant advancement opportunities
  • Veteran-owned, mission-focused culture
  • Industry-leading One Hour brand
  • Performance-based compensation tied to results
  • Opportunity to make a visible impact
Career Path
Service/Operations Manager → General Manager → Multi-Location General Manager → Regional Operations Manager → Vice President of Operations
Position Summary
The Service/Operations Manager is responsible for profitability, operational performance, customer satisfaction, employee development, safety, and execution across service, installation, dispatch, customer service, fleet, and inventory operations.
This individual must be both a strong leader and a builder.
Key Responsibilities
  • Lead daily branch operations
  • Drive revenue growth, profitability, and gross margin performance
  • Recruit, develop, and retain top talent
  • Improve operational systems and workflows
  • Optimize scheduling, workforce planning, and technician utilization
  • Monitor KPIs and financial performance
  • Lead safety and compliance initiatives
  • Conduct field observations and quality inspections
  • Resolve escalated customer issues
  • Manage vendor, fleet, and inventory performance
Qualifications
Required
  • Leadership experience managing service, trades, construction, mechanical services, or field-service operations
  • Proven success leading teams and improving performance
  • Strong financial and business acumen
  • Workforce planning and scheduling experience
  • Excellent communication and leadership skills
  • Valid driver's license
  • CT Certifications (S-2 Unlimited License (or S-1 Contractor), EPA Universal Certification, NATE Certified, OSHA 30 Certified)
Highly Preferred
  • Residential HVAC industry experience
  • HVAC service and installation leadership experience
  • Experience managing technicians, installers, dispatch, and customer service teams
  • ServiceTitan experience
  • EPA or NATE certifications
  • Franchise operations experience
  • Multi-location leadership experience
Compensation & Benefits
  • $90,000–$110,000 Base Salary
  • Annual Bonus Opportunity 
  • Medical, Dental & Vision Insurance
  • 401(k) with Company Match
  • Paid Holidays & PTO
  • Leadership Development Programs
  • Continuing Education & Training
  • Company Vehicle or Vehicle Allowance
  • Technology Package
About Us
DDS Legacy Group is a service disabled veteran-owned company focused on building enduring businesses through operational excellence, leadership development, and exceptional customer service.
We are building a high-performance HVAC organization where leaders are developed from within and employees have the opportunity to grow alongside the company.
If you are a builder, coach, and operator who wants to help create something special from the ground up, we encourage you to apply.