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Branch Operations Manager Jobs in Salisbury, MD (NOW HIRING)

Quontic Bank

Assistant Branch Manager

Berlin, MD · On-site

$52 - $76/hr

Assistant Branch Manager * Type: Full Time * Experience: 2 Years * Function: Branch Banking ... Branch operations and service delivery * Cash, controls, and operational reporting * Compliance ...

New

QXO

Branch Manager

Salisbury, MD · On-site

$79K - $118K/yr

Oversee and manage all aspects of a profit center, including operations and administration ... Collaborate closely with the Branch Credit Manager to establish an appropriate account base and ...

QXO

Branch Manager

Salisbury, MD · On-site

$79K - $118K/yr

Oversee and manage all aspects of a profit center, including operations and administration ... Collaborate closely with the Branch Credit Manager to establish an appropriate account base and ...

Herc Rentals

ProSales Intern

Delmar, DE · On-site

$22/hr

Branch Operations Exposure: Walk the yard, participate in ride alongs, learn credit approval ... Time management skills and ability to multitask. * Passion for customer relationships and problem ...

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Branch Operations Manager information

See Salisbury, MD salary details

$38.5K

$70.8K

$112.6K

How much do branch operations manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for branch operations manager in Salisbury, MD is $70,778.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,300.00 and $85,400.00 per year, depending on experience, location, and employer.

What is a branch operations manager?

Branch Operations Managers are professionals responsible for overseeing the daily operations of a branch office within an organization, such as a bank or retail business. Their duties include managing staff, ensuring compliance with company policies and regulations, improving operational efficiency, and enhancing customer service. They play a key role in implementing business strategies at the branch level and often serve as the primary point of contact between the branch and upper management. Successful Branch Operations Managers have strong leadership, organizational, and problem-solving skills.

What are the key skills and qualifications needed to thrive as a branch operations manager?

To thrive as a Branch Operations Manager, you need strong leadership, organizational, and financial management skills, typically supported by a bachelor's degree in business or a related field. Familiarity with branch management software, ERP systems, and knowledge of compliance regulations are commonly required, and certifications such as Six Sigma or PMP can be valuable. Excellent interpersonal skills, problem-solving abilities, and adaptability help you motivate teams and address operational challenges effectively. These competencies are essential for ensuring efficient branch performance, regulatory compliance, and a positive customer experience.

What are some common challenges faced by a branch operations manager, and how can they be addressed?

Branch Operations Managers often navigate challenges such as balancing staff workloads, maintaining regulatory compliance, and ensuring consistent customer service standards. Managing these demands requires strong organizational and communication skills, as well as the ability to adapt to changing policies or market conditions. Successful managers frequently implement regular training, foster an open feedback culture, and collaborate closely with both frontline staff and upper management to identify and resolve issues proactively.

What cities near Salisbury, MD are hiring for Branch Operations Manager jobs?

Cities near Salisbury, MD with the most Branch Operations Manager job openings:

Branch Operations Manager jobs near you
Infographic showing various Branch Operations Manager job openings in Salisbury, MD as of August 2026, with employment types broken down into 80% Full Time, 16% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $70,778 per year, or $34 per hour.

Assistant Branch Manager

THE FARMERS BANK OF WILLARDS

Salisbury, MD • On-site

$52K - $56K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 24 days ago

Key responsibilities

  • Support the Branch Manager in overseeing daily branch operations, customer service, and sales activities.

  • Assist in coaching, developing, and mentoring branch staff to achieve service, operational, and growth objectives.

  • Help ensure compliance with banking regulations, monitor operational reports, and address operational issues.

Job description

The Assistant Branch Manager for The Farmers Bank of Willards is responsible for supporting the Branch Manager in the daily leadership, operational oversight, sales growth, and customer service functions of the branch. This role serves as a working leader who actively assists customers, coaches staff, ensures operational excellence, and promotes a culture of accountability, professionalism, and exceptional service.

The Assistant Branch Manager acts as the Branch Manager's designee in their absence and plays a critical role in ensuring branch goals, compliance requirements, and customer experience standards are consistently achieved. This position combines leadership responsibilities with direct customer interaction and operational support. This role is expected to model the Bank's values while developing staff, strengthening customer relationships, and contributing to the overall success of the branch.

Assistant Branch Manager Responsibilities:

Advanced Relationship Management

  • Perform all Front-Line Associate, Personal Banker I & II, and Senior Banker duties.
  • Serve as a trusted advisor for consumer and business customers.
  • Assist customers with complex deposit solutions.

Leadership & Team Development

  • Assist in leading and developing branch staff to achieve service, operational, and growth objectives.
  • Foster a positive and collaborative work environment that encourages teamwork, accountability, and professional growth.
  • Coach, mentor, and support employees through regular feedback and guidance.
  • Assist with onboarding and training of new branch employees.
  • Identify skill gaps and partner with the Branch Manager to develop training plans.
  • Lead by example in professionalism, work ethic, and customer service.
  • Serve as acting Branch Manager when necessary.

Customer Service Excellence

  • Ensure exceptional customer service standards are maintained at all times.
  • Resolve escalated customer concerns promptly, professionally, and effectively.
  • Build and maintain strong customer relationships to drive retention and loyalty.
  • Support business development efforts by identifying opportunities to deepen customer relationships.
  • Promote customer education regarding products, digital banking services, and fraud prevention.
  • Monitor customer feedback and recommend improvements to enhance the branch experience.

Sales & Business Development

  • Assist in achieving branch deposit growth, referral, and relationship goals.
  • Identify opportunities for cross-selling andrelationship deepeningthrough customer interactions.
  • Support branch sales initiatives and promotional campaigns.
  • Participate in community and business development activities as assigned.
  • Coach team members on referral generation, needs-based conversations, and relationship building.

Operational Management

  • Assist in coordinating daily branch operations to ensure efficiency, accuracy, and regulatory compliance.
  • Monitor branch workflows and staffing levels to maintain effective service delivery.
  • Assist with scheduling and staff coverage planning.
  • Support branch cash management procedures and controls.
  • Monitor operational reports and assist in addressing exceptions and issues.
  • Assist with ATM, vault, and cash balancing oversight as required.
  • Ensure branch facilities present a professional and welcoming environment.

Compliance & Risk Management

  • Ensure adherence to all applicable banking regulations, policies, and procedures.
  • Promote a strong culture of risk awareness and operational integrity.
  • Assist with audit preparation and follow-up on corrective actions.
  • Monitor branch activities for compliance with BSA/AML, OFAC, CIP, Reg CC, and other regulatory requirements.
  • Escalate suspicious activity, operational concerns, and customer issues appropriately.
  • Maintain confidentiality of customer and bank information.

Administrative Responsibilities

  • Assist with branch reporting and performance analysis.
  • Support monitoring of branch goals and key performance indicators.
  • Maintain accurate records and documentation.
  • Participate in branch, department, and management meetings as required.
  • Assist with implementation of new products, services, and operational initiatives.

Qualifications:

  • Strong knowledge of retail banking products, services, and regulations. 
  • Demonstrated leadership and team development skills. 
  • Excellent communication, coaching, and interpersonal skills. 
  • Ability to manage multiple priorities in a fast-paced environment. 
  • Strong problem-solving and decision-making abilities. 
  • High level of professionalism, integrity, and accountability. 
  • Detail-oriented with exceptional organizational skills. 
  • Proficiency with banking systems, Microsoft Office Suite, and digital banking technology.
  • High school diploma or GED required. 
  • Associate's or Bachelor'sdegree preferred.
  • Minimum of 3-5 years of retail banking experience. 
  • Previous supervisory, lead, or senior banking experience preferred. 
  • Demonstrated experience in customer relationship management and sales growth

Benefits

  • Competitive salary and benefits package.
  • Opportunities for professional development and training.
  • Health, dental, and vision insurance.
  • Paid time off and holiday pay.