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Branch Operations Manager Jobs in Reston, VA (NOW HIRING)

Colony Hardware Corporation

Branch Manager

Lanham, MD · On-site

$90K - $112K/yr

Manage the sales counter and branch operations and the teams to ensure top quality service to our customers. * Be responsible for ensuring timely maintenance and service of the fleet. * Interact with ...

Colony Hardware

Branch Manager

Lanham, MD

$90K - $112K/yr

Manage the sales counter and branch operations and the teams to ensure top quality service to our customers. * Be responsible for ensuring timely maintenance and service of the fleet. * Interact with ...

FDM

Branch Manager [FDM]

Gaithersburg, MD · On-site

This role offers an exciting opportunity to oversee branch operations, drive business growth, and ... Key Responsibilities: - Lead and manage the daily operations of the mortgage loan branch, ensuring ...

Emser Tile

Operations Manager S (37908)

Sterling, VA · On-site

$56K - $90K/yr

Job Summary The Operations Manager will supervise daily branch operations while planning, scheduling, and directing branch personnel to ensure customer satisfaction, increase revenue and drive ...

Emser Tile

Operations Manager S (37908)

Sterling, VA · On-site

$80K - $125K/yr

Job Summary The Operations Manager will supervise daily branch operations while planning, scheduling, and directing branch personnel to ensure customer satisfaction, increase revenue and drive ...

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Branch Operations Manager information

See Reston, VA salary details

$40.6K

$74.6K

$118.6K

How much do branch operations manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for branch operations manager in Reston, VA is $74,565.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,200.00 and $90,000.00 per year, depending on experience, location, and employer.

What are Branch Operations Managers?

Branch Operations Managers are professionals responsible for overseeing the daily operations of a branch office within an organization, such as a bank or retail business. Their duties include managing staff, ensuring compliance with company policies and regulations, improving operational efficiency, and enhancing customer service. They play a key role in implementing business strategies at the branch level and often serve as the primary point of contact between the branch and upper management. Successful Branch Operations Managers have strong leadership, organizational, and problem-solving skills.

What are the key skills and qualifications needed to thrive as a Branch Operations Manager, and why are they important?

To thrive as a Branch Operations Manager, you need strong leadership, organizational, and financial management skills, typically supported by a bachelor's degree in business or a related field. Familiarity with branch management software, ERP systems, and knowledge of compliance regulations are commonly required, and certifications such as Six Sigma or PMP can be valuable. Excellent interpersonal skills, problem-solving abilities, and adaptability help you motivate teams and address operational challenges effectively. These competencies are essential for ensuring efficient branch performance, regulatory compliance, and a positive customer experience.

What are some common challenges faced by a Branch Operations Manager, and how can they be addressed?

Branch Operations Managers often navigate challenges such as balancing staff workloads, maintaining regulatory compliance, and ensuring consistent customer service standards. Managing these demands requires strong organizational and communication skills, as well as the ability to adapt to changing policies or market conditions. Successful managers frequently implement regular training, foster an open feedback culture, and collaborate closely with both frontline staff and upper management to identify and resolve issues proactively.
What job categories do people searching Branch Operations Manager jobs in Reston, VA look for? The top searched job categories for Branch Operations Manager jobs in Reston, VA are:
What cities near Reston, VA are hiring for Branch Operations Manager jobs? Cities near Reston, VA with the most Branch Operations Manager job openings:
Branch Operations Manager jobs near you
Branch Operations Lead, Greater Virginia Market, Falls Church, VA

Branch Operations Lead, Greater Virginia Market, Falls Church, VA

JPMorgan Chase & Co

Falls Church, VA • On-site

Full-time

Medical, Retirement

Posted 14 days ago

JPMorgan Chase & Co. rating

8.1

Company rating: 8.1 out of 10

Based on 468 frontline employees who took The Breakroom Quiz

46th of 141 rated banks

Job description

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.
As a Branch Operations Lead in a Chase Branch, you'll be at the heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role is crucial in ensuring that our clients' financial transactions are handled with precision and care, all while adhering to our policies, procedures, and regulatory requirements.
A typical day will involve assisting clients with their transactions, but it doesn't stop there. You'll have the opportunity to make a real difference by introducing clients to self-service options that simplify their banking experience and by building lasting relationships with them. Throughout the week, you'll also dedicate time to reviewing branch operations and keeping the branch team informed about the latest policies and procedures. Your leadership will ensure that our branch not only meets but exceeds control expectations, setting a positive tone for everyone who walks through our doors.
Job responsibilities  
  • Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
  • Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.
  • Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit.
  • Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures.
  • Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience.
  • Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night. 
  • Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely.
 
Required qualifications, capabilities, and skills
  • You take pride in adhering to policies, procedures, and regulatory banking requirements, ensuring everything runs smoothly and efficiently.
  • You are committed to maintaining a keen eye for detail and staying organized, which helps you juggle multiple tasks effectively. 
  • You are proud of your leadership skills and operational proficiency, ensuring transaction accuracy while thriving in a collaborative team environment.
  • You have a strong passion for educating the branch team and partners, helping them stay connected and informed.
  • You excel at building meaningful connections and engaging with clients, always ready to educate them and refer them to our team of experts when needed.
  • You have 1+ years of retail banking experience.
  • You have a high school degree, GED, or foreign equivalent.
  • You have the ability to work branch hours including weekends and evenings.
 
Preferred qualifications, capabilities, and skills
  • You have 6+ months of Associate Banker (Teller) experience. 
  • You have a college degree or military equivalent. 
 
Training and Travel Requirement
  • You'll successfully complete our Branch Operations Lead Training Program before being considered for placement as a Branch Operations Lead. 
  • You'll need to be able to travel as required for in-person training and meetings. 

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

Our Consumer Banking group helps customers manage their money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.

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