Branch Operations Manager Jobs in Hebron, IN (NOW HIRING)

Recognizing and valuing diversity strengthens our ability to attract, retain and engage associates and reinforces our relationship within our communities. Our associates are the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge and talent that our associates invest in their work represents a significant part of not only our culture, but our reputation and company's achievement as well.

A Centier Associate is someone who embodies a servant heart, is unaccepting of anything less than remarkable service, and is self-motivated and driven to deliver exceptional results.

What are our values? Our Corporate values are Caring, Loyalty, Integrity, Friendship, Fun....who wouldn't want to work for an AWARD-WINNING companythat's built on these pillars?

What about the perks? Access to our Marathon Health Clinics which provide FREE visits & prescriptions, Generous Paid Time Off benefit, Tuition Reimbursement, 401K match, Associate Stock Ownership Plan, Daycare Reimbursement, FREE Onsite Fitness Center/Fitness Reimbursements, Health and Wellness Programs, the ability to have a voice with our Diversity/Equity/Inclusion Council, Career Growth, Work/Life Balance, AND MORE.

Supervisory Duties: Assist in the supervision of branch team.

Summary: The Assistant Branch Manager performs a lead role in helping reach sales goals and deliver on client experience expectations of the branch. As a vital member of the team, they are accountable for identifying prospects, retaining and deepening existing bank client relationships, and recommending value-added bank products and services. The Assistant Branch Manager will manage the entire experience, by efficiently handling client service needs and new account openings for personal/business clients, identifying and acting on opportunities, and making referrals to other lines of business. The Assistant Branch Manager ensures the operational soundness of the branch through completion, training, inspecting, and coaching to retail policies and procedures. The Assistant Branch Manager supports the Branch Manager with all coaching, training, and development of branch associates. This role requires people management and relationship skills, and effective communication/presentation abilities. Strong personal sales performance is required to support the sales efforts of each team member to enrich lives as a financial guide for an even better tomorrow.

Essential Duties:

• Leads and motivates based on Centier's Mission, Essentials of Excellence, and Values.
• Ability to use independent judgement and safe and sound decision making to limit risk to both clients and the bank.
• Cultivate strong relationships with clients, among associates, between branches and departments, and with external companies and organizations.
• Support the training and career development of all branch associates.
• Assist with the development and implementation of strategies to meet or exceed branch goals and increase market share.
• Purposefully participate in and assist with overseeing the Servant Sales process per established guidelines.
• Serve clients by counseling them on their financial needs, complete account openings, and originating/closing loans.
• Maintain and expand existing customer and business banking relationships.
• Ensure Bank policies and standard operational procedures are consistently and uniformly applied throughout the Branch. Work with Retail Operations to assist with Branch questions, concerns, and issues.
• Lead operational duties such as: opening and closing the branch, verifying weekly currency shipments, maintaining appearance of branch, assisting associates with balancing their drawers and locating any errors, preparing reports, and balancing the branch ATM and vault.
• Assist with coaching and mentoring of associates to improve results.
• Create schedules based on expected branch traffic and volume.
• Oversee the operation of the branch in the absence of the Branch Manager.
• Handle and resolve client concerns in an efficient manner with the assistance of management if needed.
• Represent Centier professionally with virtual and/or outside community involvement, external initiatives, and volunteerism.

• Assist Branch Manager with the performance management of the team including performance reviews, salary recommendations, coaching, action plans, schedules, hiring, discipline, and termination.
• Foster professional expertise through online courses and internal seminars to assist in career development.
• Follow the Essentials of Excellence and exhibit the Corporate Values in both external and internal interactions.

Other Duties:

• The position duties outlined above are not meant to be construed as all encompassing. Other duties and qualifications may be required and/or assigned as necessary.
• Supervise a branch with multiple lines of business (Business Center Branch). Collaborate with each line of business to meet all aspects of the client's needs.
• Mentor fellow associates on various tasks and assignments.
• Available to work evenings, some weekends and at other branches as needed.

Skills and Experience:

• Working knowledge of PC software including MS Windows and Office, Outlook, Word, Excel, PowerPoint, Bookings, SharePoint, Social Media platforms, CSI NuPoint, IMM, Covalent, Power BI, Smartsheet, and all other bank approved software systems.
• Ability to work through client problems by listening to understand and thinking through all options. Recommend and implement solutions.
• High attention to detail to ensure accuracy.
• Demonstrated ability to work and lead within a team environment.
• Ability to manage multiple bank initiatives and client/team needs simultaneously.
• Demonstrate strong interpersonal, verbal, and written communication skills.
• Consultative skills to identify a client's financial needs and recommend solutions.
• Demonstrated comprehension of consumer credit including loan to value, debt to income, and credit reports.
• Adopt new technology, system conversions and software rollouts to successful implementation.
• Ability to interact with business partners such as: Investment Services, Mortgage, and Business Banking sales professionals.

Minimum Qualifications:

• Bachelor's degree in a business-related field preferred.
• 2+ years of management experience; preferably in banking, financial services or goal driven retail sales with an emphasis on consumer and business development.
• Client service experience

What do I do now?

• Apply with us!
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Disability Accommodation Statement
Centier Bank is an Equal Employment Opportunity/Affirmative Action employer and is committed to providing reasonable accommodations to individuals with disabilities in the employment application process. If you need an accommodation due to a disability to use our online system to apply for a position at Centier Bank, please call us at 219-755-6160 or send us an email at hrcareers@centier.com.

Equal Opportunity Employer/Disability/Veteran
Centier Bankis proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.