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Branch Operations Manager Jobs in Anderson, IN (NOW HIRING)

First Farmers Bank & Trust

Branch Manager

Sheridan, IN · On-site

$50K - $70K/yr

Ensure branch operations comply with all banking regulations, policies, and procedures * Manage risk effectively and ensure the security of branch assets Operational Efficiency: * Streamline branch ...

BrightView

Operartions Manager

Indianapolis, IN · On-site

The Operations Manager is responsible for overseeing the day-to-day branch operations, ensuring efficiency and safety. This role manages staff, resources, and workflows to achieve financial and ...

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Branch Operations Manager information

See Anderson, IN salary details

$33.8K

$62.1K

$98.8K

How much do branch operations manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for branch operations manager in Anderson, IN is $62,107.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,800.00 and $75,000.00 per year, depending on experience, location, and employer.

What is a branch operations manager?

Branch Operations Managers are professionals responsible for overseeing the daily operations of a branch office within an organization, such as a bank or retail business. Their duties include managing staff, ensuring compliance with company policies and regulations, improving operational efficiency, and enhancing customer service. They play a key role in implementing business strategies at the branch level and often serve as the primary point of contact between the branch and upper management. Successful Branch Operations Managers have strong leadership, organizational, and problem-solving skills.

What are the key skills and qualifications needed to thrive as a branch operations manager?

To thrive as a Branch Operations Manager, you need strong leadership, organizational, and financial management skills, typically supported by a bachelor's degree in business or a related field. Familiarity with branch management software, ERP systems, and knowledge of compliance regulations are commonly required, and certifications such as Six Sigma or PMP can be valuable. Excellent interpersonal skills, problem-solving abilities, and adaptability help you motivate teams and address operational challenges effectively. These competencies are essential for ensuring efficient branch performance, regulatory compliance, and a positive customer experience.

What are some common challenges faced by a branch operations manager, and how can they be addressed?

Branch Operations Managers often navigate challenges such as balancing staff workloads, maintaining regulatory compliance, and ensuring consistent customer service standards. Managing these demands requires strong organizational and communication skills, as well as the ability to adapt to changing policies or market conditions. Successful managers frequently implement regular training, foster an open feedback culture, and collaborate closely with both frontline staff and upper management to identify and resolve issues proactively.

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For Branch Operations Manager jobs in Anderson, IN, the most frequently searched job titles are:

What job categories do people searching Branch Operations Manager jobs in Anderson, IN look for?

The top searched job categories for Branch Operations Manager jobs in Anderson, IN are:

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Branch Operations Manager jobs near you
Infographic showing various Branch Operations Manager job openings in Anderson, IN as of August 2026, with employment types broken down into 100% Full Time. Highlights an 94% In-person, and 6% Hybrid job distribution, with an average salary of $62,107 per year, or $29.9 per hour.

Branch Operations Manager

Financial Center First Credit Union

Noblesville, IN • On-site

$51K - $71K/yr

Full-time

Posted 27 days ago

Job description

POSITION TITLE: Branch Operations Manager
REPORTS TO: Branch Manager
DEPARTMENT: Retail Operations
PAY GRADE: 10
FLSA STATUS: Exempt
WORK TYPE: In-office
LOCATION: 14675 Hazel Dell Crossing, Noblesville, IN, 46062
PURPOSE
The primary purpose of this position is to fulfill Financial Center First CU’s vision of inspiring financial wellness. The position must deliver high quality service to both internal and external members by supporting and promoting our values to Care, Listen, Learn, Solve, and Act.
Responsible for directing and overseeing the operational efforts of the branch. Ensures established policies and procedures are followed. Ensures members are promptly and professionally served. Individual supports efforts to maximize revenue, sales, member satisfaction, and minimize operational losses as well as deepening existing relationships and minimizing member attrition.
Works under the supervision of the Branch Manager who provides general guidelines on cash operations, sales, retention and service. The Branch Service Manager will hold accountable and oversee the Teller and Senior Teller positions.
WHAT SUCCESS LOOKS LIKE DURING THE FIRST THREE MONTHS:
  • Able to process transactions and conduct research in Keystone.
  • Maintains appropriate cash levels in branch.
  • Able to conduct audit independently.
  • Able to Open/Close branch.
  • Complete branch schedule.
  • Conduct one on ones w/ Tellers.
  • Maintain consistent overall teller referral goals.
  • Manage member surveys in a timely manner.
  • Coach employees to success member transactions.
  • Understand all retail systems.
  • Within 90 days, possess thorough knowledge of Credit Union bylaws, policies, procedures and state and federal laws effecting all operations of the Retail Center: Credit Union products and services and Credit Union processes and systems.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Supervise the Teller team. This duty includes but is not limited to:
    • Assign, direct, coordinate and review their work.
    • Approve corrections and overrides.
    • Ensure compliance with credit union policies and procedures.
    • Lead the Teller team to provide exceptional member service and effectively resolve member issues.
  • Train the Teller team. This duty includes but is not limited to:
    • Responsible for Teller team being well trained in all phases of their jobs.
    • Oversee orientation of new employees, overall branch procedures, conduct security training and cross-selling training.
    • Ensure Teller team is kept up to date on all products and services.
  • Monitor all Teller activities to ensure compliance with established policies and procedures for smooth operation of the branch. This duty includes but is not limited to:
    • Work to achieve established individual and branch objectives/goals.
    • Take appropriate steps to correct unsatisfactory conditions.
  • Prepare necessary and timely documentation and feedback such as scheduled evaluations, action plans, and disciplinary actions.
  • Create Teller work schedules and ensures completion of all daily postings and reconciliations.
  • Achieve individual and branch sales goals through sales, referrals and retention of existing membership. Including but not limited to:
    • Balancing
    • Referrals
    • Production and service goals.
  • Conducts interviews for Teller positions and makes hiring decisions with input from the Branch Manager.
  • Responsible for items such as:
    • The branch’s ATM and coin machine. This includes ensuring ATM, Vault, Night Drop, Coin Balancing, outage research, eDesk/scanning of work, Ordering Supplies etc. are completed and processed.
    • Ensuring maintenance and upkeep of center: general appearance, etc.
  • Identify and capitalize on opportunities to promote and refer new services or products, that will benefit the member’s financial life, including investment and insurance products and services.
  • Assists tellers in daily balancing and resolution of teller discrepancies. Verify that the vault and the branch is in balance daily.
  • Participate in community events supported by the Credit Union.
  • Responsible for implementing and adherence of branch procedures and security protocols. Manage risk issues effectively and works to minimize operational losses.
  • Performs other duties commensurate with this position.
QUALIFICATIONS AND SKILLS:
  • Education amp; Experience
    • College degree such as business administration or sales is preferred.
    • Minimum of 2 years proven sales and service experience at a financial institution or equivalent.
  • Skills
    • Able to achieve proficiency on Credit Union computer systems and Microsoft Office products.
    • Proficient and demonstratable experience in business development, as well as coaching sales skills.
    • Able to perform duties of Teller amp; Senior Teller.
    • Strong written, verbal, interpersonal, and customer service communications skills.
    • Self-motivated.
    • High degree of creativity, organizational, and sales process development skills.
    • Strong leadership and management experience, including: coaching, training, motivation, time management, and performance coaching.
    • Bilingual in English amp; Spanish is a plus.
ADA REQUIREMENTS
  • Physical Requirements:
    • Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 15 lbs.
    • Must be capable of climbing and descending stairs in case of an emergency situation.
    • Proficient in operating routine office equipment including telephone, copier, facsimile, and calculator.
    • Able to work on computer for an average of 6-8 hours per day, as needed.
    • Willing to work extended hours or travel off site whenever required or requested by management.
    • Must demonstrate regular, reliable and timely attendance.
  • Working Conditions:
    • Able to routinely perform work indoors in climate-controlled shared work environment with moderate noise.
  • Mental and Emotional Requirements
    • Ability to perform job functions independently and with limited supervision.
    • Work effectively as part of a team.
    • Read and carry out various written instructions and follow oral instructions.
    • Communicate clearly and present information in a logical and understandable sequence.
    • Perform basic financial calculations accurately.
    • Handle interactions calmly and professionally with diverse personalities from various cultures at different levels within and outside of the organization, demonstrating the highest levels of customer service and discretion when dealing with the public.
    • Maintain composure under stress of deadline, requirements for extreme accuracy and quality and a fast- paced environment.
    • Exercise the highest level of discretion when dealing with confidential matters.

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