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Branch Operations Manager Jobs in Puerto Rico (NOW HIRING)

Oriental Bank

Associate, Retail Channels (Teller)

Guayama, PR · On-site

$15.50 - $19.25/hr

Ensures compliance with cash management and maintaining cash limits established. * Balances the ... Availability to work based on the branch hours of operations, plus flexibility to work overtime ...

New

U.S. Courts

$89K - $106K/yr

Financial management: assisting with financial operation and budget projections, reviewing and ... Federal Public Defender employees are members of the judicial branch of the government and are ...

AGC Consulting

PR · On-site

... operations, documentation standards, and surveillance systems. The Compliance Officer will assist ... Branch Office Inspections * 3120/3130 and 206(4)-7 annual testing for FINRA and SEC * Manage the ...

Customs and Border Protection

$61K - $80K/yr

S. Customs and Border Protection, Office of Field Operations, San Juan Field Office, San Juan ... Performing management advisory services for specific requests related to immediate problems of ...

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Branch Operations Manager information

What is a branch operations manager?

Branch Operations Managers are professionals responsible for overseeing the daily operations of a branch office within an organization, such as a bank or retail business. Their duties include managing staff, ensuring compliance with company policies and regulations, improving operational efficiency, and enhancing customer service. They play a key role in implementing business strategies at the branch level and often serve as the primary point of contact between the branch and upper management. Successful Branch Operations Managers have strong leadership, organizational, and problem-solving skills.

What are the key skills and qualifications needed to thrive as a branch operations manager?

To thrive as a Branch Operations Manager, you need strong leadership, organizational, and financial management skills, typically supported by a bachelor's degree in business or a related field. Familiarity with branch management software, ERP systems, and knowledge of compliance regulations are commonly required, and certifications such as Six Sigma or PMP can be valuable. Excellent interpersonal skills, problem-solving abilities, and adaptability help you motivate teams and address operational challenges effectively. These competencies are essential for ensuring efficient branch performance, regulatory compliance, and a positive customer experience.

What are some common challenges faced by a branch operations manager, and how can they be addressed?

Branch Operations Managers often navigate challenges such as balancing staff workloads, maintaining regulatory compliance, and ensuring consistent customer service standards. Managing these demands requires strong organizational and communication skills, as well as the ability to adapt to changing policies or market conditions. Successful managers frequently implement regular training, foster an open feedback culture, and collaborate closely with both frontline staff and upper management to identify and resolve issues proactively.

What are popular job titles related to Branch Operations Manager jobs in Puerto Rico?

For Branch Operations Manager jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Branch Operations Manager jobs in Puerto Rico look for?

The top searched job categories for Branch Operations Manager jobs in Puerto Rico are:

Branch Operations Manager jobs near you
Infographic showing various Branch Operations Manager job openings in Puerto Rico as of August 2026, with employment types broken down into 100% Full Time. Highlights an 92% In-person, and 8% Hybrid job distribution.

Associate, Retail Channels (Teller)

Oriental Bank

Guayama, PR • On-site

$15.50 - $19.25/hr

Full-time

Posted 3 days ago

New

Job description

The Associate, Retail Channel (Teller) is responsible for providing superior and efficient customer service that includes handling an array of transactional services as well as promoting bank products in accordance with established processes, guidelines and in strict compliance with applicable regulations. Position works on-site based in Guayama, PR.
MAIN DUTIES & RESPONSIBILITIES:

  • Provides high quality and efficient services to customer base adhering to all procedures and practices.

  • Provides prompt, courteous and efficient services to the organization's customers with precision and accuracy adhering to all procedures and practices established by management.

  • Ensures and promotes compliance and that all transactions are executed strictly within the established operating policies and procedures, and adheres to all applicable guidelines, regulations, policies and procedures.

  • Handle transactional services including, among others, deposits, withdrawals cashing checks, processing payments, transfers, sells manager/ officers checks following aligned with Bank's policies and procedures.

  • Ensures workstation is fully prepared to execute transactions. Keeps established controls over keys, stamps and cash assigned.

  • Ensures compliance with cash management and maintaining cash limits established.

  • Balances the cash fund at the end of each shift and reports any discrepancies to the supervisor.

  • Maintains logs and registers transactions per established procedures.

  • Receives claims or inquiries from customers or potential customers. Manages those within their scope and refers others to the appropriate area.

  • Reports and escalates to management any suspicious transaction or activity observed within the Branch.

  • Balance and reconciliation of transactions.

  • Promotes and provides information on the bank's products, services and channels. Identifies cross-selling opportunities and refers customer to peers and team members.

  • Other duties may be assigned.

MINIMUM REQUIREMENTS:

  • Associate, technical degree or approved credits in Business Administration or related field required.

  • One (1) year of retail, customer service or cash register experience required.

  • Minimum education and experience required can be substituted with the equivalent combination of education, training, and experience that provides the required knowledge, skills and abilities.

  • Fully bilingual: English and Spanish (written and verbal) preferred.

  • Basic mathematical skills required. Detail oriented and able to manage multiple priorities required.

  • Candidates must be highly analytical, proactive problem solving, organized, detail oriented and able to multitask observing the defined quality standards.

  • Demonstrated assertiveness in oral and written communications with internal and external stakeholders.

  • Proficiency in MS Office (Excel, Word) and other business applications such as Visio among others.

  • Availability to work based on the branch hours of operations, plus flexibility to work overtime according to business needs is required.

WORK AUTHORIZATION & ELEGIBILITY:

  • Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
  • Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)

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