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Branch Customer Service Representative Jobs (NOW HIRING)

MADICO

Branch Customer Service Representative

Kennesaw, GA

$15.75 - $21.25/hr

In the absence of the Branch Manager the Customer Service Representative will perform cash receipts data entry and deposits. * Perform daily sales updates and reports and accounts receivables as per ...

New

Accendra Health

Branch Customer Service

Tallahassee, FL · On-site

$17.64 - $18.86/hr

Branch Coordinators play an important role in ensuring Apria is paid for the services we provide by ... The physical demands and work environment characteristics described above are representative of ...

Accendra

Branch Customer Service

Tallahassee, FL

$17.64 - $18.86/hr

Branch Coordinators play an important role in ensuring Apria is paid for the services we provide by ... The physical demands and work environment characteristics described above are representative of ...

AAA Auto Club Group

$19 - $21.50/hr

As a Branch Customer Service Representative with The Auto Club Group, you'll be the welcoming face of AAA-helping members with trusted products and services while driving satisfaction, sales, and ...

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How much do branch customer service representative jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for branch customer service representative in the United States is $19.76, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $22.12 per hour, depending on experience, location, and employer.

What does a branch customer service representative do?

A Branch Customer Service Representative assists customers with their banking needs at a branch location. Their duties typically include opening and closing accounts, processing transactions, answering account inquiries, and addressing customer concerns. They play a key role in providing excellent customer service, resolving issues, and promoting bank products and services. Additionally, they may be responsible for ensuring compliance with banking regulations and maintaining accurate records.

What are the key skills and qualifications needed to thrive as a branch customer service representative, and why are they important?

To thrive as a Branch Customer Service Representative, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with banking software, cash handling systems, and basic office applications is commonly required. Outstanding communication, problem-solving abilities, and a friendly demeanor help you build rapport and resolve client issues effectively. These skills are crucial for ensuring positive customer experiences, maintaining operational accuracy, and supporting the branch's overall success.

What are some common challenges faced by branch customer service representatives, and how can they be managed effectively?

Branch Customer Service Representatives often handle high volumes of customer inquiries, which can include resolving account issues, processing transactions, and addressing complaints. Balancing efficiency with personalized service can be challenging, especially during peak hours. Effective time management, strong communication skills, and a thorough understanding of bank policies help representatives manage these challenges. Collaborating closely with team members and utilizing digital tools or resources provided by the bank can also improve workflow and customer satisfaction.

What is the difference between Branch Customer Service Representative vs Teller?

AspectBranch Customer Service RepresentativeTeller
Required CredentialsHigh school diploma; customer service skillsHigh school diploma; cash handling experience
Work EnvironmentBank branches; customer interactionBank tellers; cash transactions
Employer & Industry UsageBanking institutions; customer support rolesBanking branches; cash handling positions
Common Search & ComparisonCustomer service roles in bankingCash handling and transaction roles

The main difference is that a Branch Customer Service Representative focuses on assisting customers with account inquiries, product information, and service issues, while a Teller primarily handles cash transactions and deposits. Both roles require strong communication skills and are essential in banking customer service, but they differ in daily responsibilities and specific skill sets.

Is bank customer service a stressful job?

Bank customer service representatives often experience stress due to handling customer inquiries, resolving issues, and meeting performance targets. The job requires strong communication skills and the ability to manage difficult situations, which can contribute to a high-pressure environment at times.
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Branch Customer Service Representative jobs near you
Infographic showing various Branch Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $41,094 per year, or $19.8 per hour.

Branch Customer Service Representative

Kennesaw, GA

MADICO
Manufacturing • 201 - 500 employees
Learn more about MADICOexternal

$15.75 - $21.25/hr

Full-time

Posted 3 days ago

New

Job description

JOB SUMMARY: 

 Provide customer service by answering phones, entering orders and assisting customers in the distribution center.

 ESSENTIAL DUTIES AND RESPONSIBILITIES: 

  1. Answer phones in a courteous and timely manner, assist customers by taking and processing orders using MAX.
  2. Assess customer needs and direct them to the applicable department, process order for walk-in customers.
  3. Invoice orders and notify dealers, work in conjunction with Warehouse Coordinator to process daily orders.
  4. Notify dealers of back orders, shipping delays, COD information, etc.
  5. Responsible for daily filing and submitting office supply orders.
  6. Act as support person for sales which include preparing and distributing Dealer Information Packets (PDIs); as well as inputting new dealer information in MAX.
  7. In the absence of the Branch Manager the Customer Service Representative will perform cash receipts data entry and deposits.
  8. Perform daily sales updates and reports and accounts receivables as per company guidelines.
  9. Stay abreast of product location in the warehouse and assist as needed by: pulling orders, performing Cuts/Roll Downs and perform on line shipping with UPS.

 MANAGEMENT SYSTEM (QMS/EMS) RESPONSIBILITIES:

  • Participate, or assist, in identifying how the work that you do that affects the quality, or impacts the environmental aspects of the products or services we provide to customer(s).
  • Improve your work processes.
  • Write procedures or work instructions that describe your work.
  • Provide input and verify that documented procedures are adequate and accurate.
  • Understand and use your work/job instructions.
  • Understand our quality and environmental policies and how they apply to you.
  • Keep records and data.
  • Participate in internal audits.
  • Participate in ongoing process improvement.
  • Participate in external registration and surveillance audits.

 DESIRED MINIMUM QUALIFICATIONS:

  • Ability to read, analyze and interpret regulations including work instructions, procedures and policies.
  • Ability to interpret instructions and use the computer for order placement and to work on the internet; basic math skills are needed to mix cleaning solution and count materials.
  • High School Diploma or General Education Diploma (GED) required.
  • 2 years related experience.

 SPECIAL REQUIREMENTS: 

  • Proficient in Microsoft Office Word, Excel, PowerPoint and Access
  • Ability to operate various software programs including CRM.
  • Lifting up to and including 25 pounds

 PHYSICAL DEMANDS: 

  • While performing the duties of this job, the employee is regularly required to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. Proper lifting techniques are required.

 WORK ENVIRONMENT:

  • The performance of this position represents a typical office environment but occasionally requires exposure to the manufacturing areas which require the use of personal protective equipment such as safety glasses and steel toe or composite toe shoes.

 SELECTION GUIDELINES:

  • A formal application and various interviews
  • Drug Screen
  • Background check

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