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Branch Customer Service Representative

Clovis, NM · On-site

$14.50 - $19.75/hr

Job Summary Provides frontline customer service support in a branch setting by assisting customers with inquiries, processing orders, managing communications, and ensuring a positive customer ...

Accendra

Branch Customer Service

Tallahassee, FL · On-site

$17.64 - $18.86/hr

Branch Coordinators play an important role in ensuring Apria is paid for the services we provide by ... The physical demands and work environment characteristics described above are representative of ...

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How much do branch customer service representative jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for branch customer service representative in the United States is $19.76, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $22.12 per hour, depending on experience, location, and employer.

What does a branch customer service representative do?

A Branch Customer Service Representative assists customers with their banking needs at a branch location. Their duties typically include opening and closing accounts, processing transactions, answering account inquiries, and addressing customer concerns. They play a key role in providing excellent customer service, resolving issues, and promoting bank products and services. Additionally, they may be responsible for ensuring compliance with banking regulations and maintaining accurate records.

What are the key skills and qualifications needed to thrive as a branch customer service representative, and why are they important?

To thrive as a Branch Customer Service Representative, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with banking software, cash handling systems, and basic office applications is commonly required. Outstanding communication, problem-solving abilities, and a friendly demeanor help you build rapport and resolve client issues effectively. These skills are crucial for ensuring positive customer experiences, maintaining operational accuracy, and supporting the branch's overall success.

What are some common challenges faced by branch customer service representatives, and how can they be managed effectively?

Branch Customer Service Representatives often handle high volumes of customer inquiries, which can include resolving account issues, processing transactions, and addressing complaints. Balancing efficiency with personalized service can be challenging, especially during peak hours. Effective time management, strong communication skills, and a thorough understanding of bank policies help representatives manage these challenges. Collaborating closely with team members and utilizing digital tools or resources provided by the bank can also improve workflow and customer satisfaction.

What is the difference between Branch Customer Service Representative vs Teller?

AspectBranch Customer Service RepresentativeTeller
Required CredentialsHigh school diploma; customer service skillsHigh school diploma; cash handling experience
Work EnvironmentBank branches; customer interactionBank tellers; cash transactions
Employer & Industry UsageBanking institutions; customer support rolesBanking branches; cash handling positions
Common Search & ComparisonCustomer service roles in bankingCash handling and transaction roles

The main difference is that a Branch Customer Service Representative focuses on assisting customers with account inquiries, product information, and service issues, while a Teller primarily handles cash transactions and deposits. Both roles require strong communication skills and are essential in banking customer service, but they differ in daily responsibilities and specific skill sets.

Is bank customer service a stressful job?

Bank customer service representatives often experience stress due to handling customer inquiries, resolving issues, and meeting performance targets. The job requires strong communication skills and the ability to manage difficult situations, which can contribute to a high-pressure environment at times.
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Branch Customer Service Representative jobs near you
Infographic showing various Branch Customer Service Representative job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $41,094 per year, or $19.8 per hour.

Branch Customer Service Representative - Lockport, IL

Lockport, IL • On-site

National Guard Employment Network
See more jobs at National Guard Employment Networkexternal

$17 - $23/hr

Other

Posted 21 days ago

Job description

Branch Customer Service Representative

Customer service talent is in demand, and today's candidates want a role where they can build relationships, grow their skills, and make a real impact every day. As a Branch Customer Service Representative with The Auto Club Group, you'll be the welcoming face of AAA—helping members with trusted products and services while driving satisfaction, sales, and long-term career growth.

Position Schedule / Shift: Schedule will consist of hours worked Monday - Friday between the branch hours of 7:30AM - 6:00PM along with rotational hours on Saturday from 8:00AM - 4:00PM. Hours worked on Saturday will equal a day off during the week in addition to Sunday.

Position Summary:

  • Member Service & Sales: Greet, service, and support members by promoting and selling membership, travel products, select banking products, and other ACG offerings.
  • Lead Generation & Promotions: Generate leads, share travel and insurance specials, provide travel information, and conduct outbound promotional calls for insurance and travel products.
  • Customer Support & Problem Resolution: Respond to member inquiries, help resolve complaints, and refer complex questions or concerns to senior staff, agents, or management when appropriate.
  • Cashiering & Payment Processing: Process payments for insurance policies, travel products, tickets, and travel money products while handling remittance/depository transfers and balancing the cash drawer.
  • Branch & Team Support: Provide administrative support to travel and insurance sales staff during peak periods and participate in office activities that support branch goals.
  • Additional Responsibilities: Perform other duties as assigned.

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