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Branch Customer Service Representative information

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How much do branch customer service representative jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for branch customer service representative in the United States is $19.76, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $22.12 per hour, depending on experience, location, and employer.

What does a Branch Customer Service Representative do?

A Branch Customer Service Representative assists customers with their banking needs at a branch location. Their duties typically include opening and closing accounts, processing transactions, answering account inquiries, and addressing customer concerns. They play a key role in providing excellent customer service, resolving issues, and promoting bank products and services. Additionally, they may be responsible for ensuring compliance with banking regulations and maintaining accurate records.

What is the difference between Branch Customer Service Representative vs Teller?

AspectBranch Customer Service RepresentativeTeller
Required CredentialsHigh school diploma; customer service skillsHigh school diploma; cash handling experience
Work EnvironmentBank branches; customer interactionBank tellers; cash transactions
Employer & Industry UsageBanking institutions; customer support rolesBanking branches; cash handling positions
Common Search & ComparisonCustomer service roles in bankingCash handling and transaction roles

The main difference is that a Branch Customer Service Representative focuses on assisting customers with account inquiries, product information, and service issues, while a Teller primarily handles cash transactions and deposits. Both roles require strong communication skills and are essential in banking customer service, but they differ in daily responsibilities and specific skill sets.

What are some common challenges faced by Branch Customer Service Representatives, and how can they be managed effectively?

Branch Customer Service Representatives often handle high volumes of customer inquiries, which can include resolving account issues, processing transactions, and addressing complaints. Balancing efficiency with personalized service can be challenging, especially during peak hours. Effective time management, strong communication skills, and a thorough understanding of bank policies help representatives manage these challenges. Collaborating closely with team members and utilizing digital tools or resources provided by the bank can also improve workflow and customer satisfaction.

What are the key skills and qualifications needed to thrive as a Branch Customer Service Representative, and why are they important?

To thrive as a Branch Customer Service Representative, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with banking software, cash handling systems, and basic office applications is commonly required. Outstanding communication, problem-solving abilities, and a friendly demeanor help you build rapport and resolve client issues effectively. These skills are crucial for ensuring positive customer experiences, maintaining operational accuracy, and supporting the branch's overall success.
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Branch Customer Service Representative jobs near you
Infographic showing various Branch Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 89% Full Time, 9% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $41,094 per year, or $19.8 per hour.
CUSTOMER SERVICE REPRESENTATIVE

CUSTOMER SERVICE REPRESENTATIVE

Sunset Finance

Mcdonough, GA • On-site

$55K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

Our Top Performing Customer Service Representatives are earning over $55,000 per year! Annual earnings include base salary, monthly standard bonus plan, and annual tax preparation bonus plan! Are you a Top Performer that meets the following requirements? APPLY NOW!

*401K, Health, Dental, Vision, Short- and Long-Term Disability Plans! Paid Holidays, Vacation, and Sick Time Plans!

REQUIREMENTS/QUALIFICATIONS

Qualified candidates must be "A GO GETTER" with excellent personality, communication skills, sales skills, problem solving skills, the ability to lead and must possess a strong desire to succeed! Excellent spelling, computer, data entry, and the ability to complete tasks effectively, efficiently, and thoroughly with little to no supervision. The Customer Service Representative is expected to PREPARE FOR MANAGEMENT. The company views all customer service representatives as potential branch managers. Customer Service Representatives who receive first consideration for promotion are those who excel not only at their own job but understand the positions of The Branch Manager. A high school diploma or equivalence is required.

JOB SUMMARY

The Customer Service Representative is responsible for assisting The Branch Manager achieve the required results in sales, business promotion, profits, operational collection standards, and tax preparation. The Customer Service Representative is responsible for getting results on their contact work by phone. This mainly consists of making contact via the telephone and scheduling office visits with customers. The Customer Service Representative also must be able to learn all tasks performed within the office and prepare to become a Branch Manager of their own location.

DUTIES & ESSENTIAL JOB FUNCTIONS

The Customer Service Representative plays a very important part in the operation of a consumer finance office. The duties of a CSR are to wait on customers, take applications, investigate credit, take payments, refinance loans, work past due accounts by phone as directed by the manager, send out advertising letters, and complete other duties. Customer Service Representatives must have initiative and the ability to work independently. Candidates must have a valid driver's license, dependable transportation and current liability auto insurance coverage.

OTHER FUNCTIONS AND RESPONSIBILITIES

i. Solicit loans over the telephone and at the counter in the office.

ii. Sell all products and services offered over the telephone and in the office.

iii. Answers the telephone, posts customer payments, inputs new and refinanced loans into the loan software system, processes loan applications, and prepares refinance, former borrower and delinquency mail and text messages.

iv. Posts payments, gives customer credit references to inquiring creditors, and credit bureaus.

v. Completes loan documents and closes current refinance loans.

vi. Maintains cash drawer and prepares daily deposits of cash and checks.

vii. Makes telephone collection calls to past due customers and reports activities on each customer to the branch manager.

viii. Adjusts past-due payments for current slow customers.

ix. Participates in training development opportunities as directed by the Manager and District Supervisor.

x. Prepares daily, weekly and monthly reports.

xi. Assists in achieving tax preparation objectives, prepares, and files income taxes each tax season.

xii. Assists in maintaining standards in all areas of delinquency, loan volume, and growth goals, along with the 10th/20th standards.

xiii. It is the branch personnel's responsibility to consistently achieve company production standards.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is primarily sedentary in nature, no special demands are required.