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Branch Customer Service Representative Jobs (NOW HIRING)

Enagic USA

Branch Customer Support

Mount Prospect, IL · On-site

$15/hr

What We Are Looking For is YOU! Full-Time Branch Customer Support Branch Customer Support position ... Provide knowledgeable information about products and services to help customers make informed ...

DB Roberts

Customer Service Representative

Plano, TX

$15.50 - $21/hr

Customer Service Representative The major objective for this position is to provide essential ... Your ability to fully engage with the entire branch team and deliver a high level of service to ...

DB Roberts

Customer Service Representative

Plano, TX · On-site

$15.25 - $20.75/hr

Your ability to fully engage with the entire branch team and deliver a high level of service to ... A Customer Service Representative for Heilind needs to have an associate degree or 1-2 years of ...

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Branch Customer Service Representative information

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How much do branch customer service representative jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for branch customer service representative in the United States is $19.76, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $22.12 per hour, depending on experience, location, and employer.

What are the highest paying customer service jobs?

Customer service roles with higher pay often include positions such as technical support specialists, customer success managers, and call center managers, especially in industries like technology, finance, and healthcare. These roles typically require specialized skills, certifications, or experience and may involve supervisory responsibilities or advanced technical knowledge.

What does a Branch Customer Service Representative do?

A Branch Customer Service Representative assists customers with their banking needs at a branch location. Their duties typically include opening and closing accounts, processing transactions, answering account inquiries, and addressing customer concerns. They play a key role in providing excellent customer service, resolving issues, and promoting bank products and services. Additionally, they may be responsible for ensuring compliance with banking regulations and maintaining accurate records.

What is a branch service representative?

A branch customer service representative is a professional who assists customers at a bank or financial institution branch. They handle transactions, answer inquiries, and provide information about products and services, often using banking software and maintaining compliance with financial regulations.

What is a branch customer service representative job description?

A branch customer service representative is responsible for assisting customers with banking transactions, providing information about products and services, and resolving account issues at a bank branch. They typically handle tasks such as deposits, withdrawals, and account inquiries, often using banking software and maintaining compliance with financial regulations. Strong communication skills and attention to detail are essential for success in this role.

What is the difference between Branch Customer Service Representative vs Teller?

AspectBranch Customer Service RepresentativeTeller
Required CredentialsHigh school diploma; customer service skillsHigh school diploma; cash handling experience
Work EnvironmentBank branches; customer interactionBank tellers; cash transactions
Employer & Industry UsageBanking institutions; customer support rolesBanking branches; cash handling positions
Common Search & ComparisonCustomer service roles in bankingCash handling and transaction roles

The main difference is that a Branch Customer Service Representative focuses on assisting customers with account inquiries, product information, and service issues, while a Teller primarily handles cash transactions and deposits. Both roles require strong communication skills and are essential in banking customer service, but they differ in daily responsibilities and specific skill sets.

Is CSR a good entry level position?

A Branch Customer Service Representative (CSR) position is typically considered a good entry-level role in the banking and retail industries. It provides foundational skills in customer interaction, communication, and problem-solving, which can lead to advancement within the company or related fields. Many employers offer on-the-job training and do not require prior experience, making it accessible for those starting their careers.

What are some common challenges faced by Branch Customer Service Representatives, and how can they be managed effectively?

Branch Customer Service Representatives often handle high volumes of customer inquiries, which can include resolving account issues, processing transactions, and addressing complaints. Balancing efficiency with personalized service can be challenging, especially during peak hours. Effective time management, strong communication skills, and a thorough understanding of bank policies help representatives manage these challenges. Collaborating closely with team members and utilizing digital tools or resources provided by the bank can also improve workflow and customer satisfaction.

What are the key skills and qualifications needed to thrive as a Branch Customer Service Representative, and why are they important?

To thrive as a Branch Customer Service Representative, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with banking software, cash handling systems, and basic office applications is commonly required. Outstanding communication, problem-solving abilities, and a friendly demeanor help you build rapport and resolve client issues effectively. These skills are crucial for ensuring positive customer experiences, maintaining operational accuracy, and supporting the branch's overall success.
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What job categories do people searching Branch Customer Service Representative jobs look for? The top searched job categories for Branch Customer Service Representative jobs are:
What are popular job titles related to Branch Customer Service Representative jobs? For Branch Customer Service Representative jobs, the most frequently searched job titles are:
Branch Customer Service Representative jobs near you
Infographic showing various Branch Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $41,094 per year, or $19.8 per hour.
Branch Customer Representative

Branch Customer Representative

Suncoast Credit Union

Holiday, FL • On-site

$20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Suncoast Credit Union rating

7.5

Company rating: 7.5 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Overview

Compensation: $20.00 Hourly - Incentive raises earned for learning key skills!

Service Center Hours of Operation: Monday through Thursday 8:30 AM - 5:00 PM and Friday 8:30 AM - 6:00 PM Shifts are based around the hours of operation

Position Type: Full Time

The Branch Customer Representative (Member Advocate) plays a key role in customer service throughout the branch locations. Suncoast Credit Union advocates positively impact member experience and build lasting relationships. This position conducts a wide range of teller financial transactions providing professional, prompt, courteous, and accurate service while also holding high respect for the confidentiality of members. Additionally, this individual proactively seeks competency skill progression, fostering growth within the position.


Responsibilities
  • Greet and welcome members to the credit union branch providing excellent member service throughout interactions 
  • Identify ways to improve members’ financial life
  • Present and advise members, or prospective members, about Suncoast Credit Union financial products and services to meet their financial needs
  • Provide answers to members’ questions
  • Solve problems regarding members’ financial needs by listening to details, collecting data, securing answers, and reporting results to the inquiring party
  • Conduct teller transactions such as processing deposits, withdrawals, check cashing, loan payments, transfers between accounts, gift cards, traveler’s checks, and money orders 
  • Assess membership eligibility by interviewing prospective members
  • Maintain knowledge of Suncoast Credit Union products and services, including features and benefits
  • Open deposit account  
  • Perform account changes, reconciliations, and error resolution
  • Implement credit union policies and procedures regarding teller transactions
  • Verify deposits, withdrawals, loan payments, and account balance amounts
  • Obtain proper identification and endorsements
  • Verify signatures, maintain proper check approval and cash drawer limits  
  • Balance cash drawer at the end of day  
  • Maintain an accurate teller balancing record
  • Secure negotiable items and confidential records
  • Assist with servicing ATM, night drop vault, coin machine, and CDM

Qualifications
  • High school diploma or equivalent
  • 1+ year of experience with a financial institution or similar customer service role (Attainment of a bachelor’s degree may be substituted for previous work experience)
  • General math proficiency to balance cash drawer, audit own work, and reconcile accounts
  • Good written, verbal and interpersonal communication skills to professionally interact effectively with members and staff
  • Must be able to maintain a high level of confidentiality

Skills 

  • Customer Service 
  • Data Science 
  • Sales

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, and walk; use hands and fingers to handle or feel; reach with hands and arms; talk and hear. Must be able to lift and carry up to 25 pounds. Vision requirements include close and classroom vision. Occasionally required to travel by automobile. Occasionally required to work other than normal business hours.

Safe Act Statement

This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry (NMLS). The employee will obtain a unique identifier from the registry before engaging in mortgage loan originator activities. The employee must maintain and renew the registration on an annual basis, provide updated registration information with the registry on a timely basis, and provide a unique identifier to consumers as required by applicable SAFE Act regulations and Suncoast Credit Union policies and procedures.

Benefits

  • Financial Well-Being: Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
  • Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
  • Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
  • Community Involvement: Paid Volunteer Hours
  • Growth: Degree Assistance up to $5,000 per year

For more information, including additional benefits, please visit our benefits website at https://careers.suncoastcreditunion.com/benefits

Company Overview

Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. 

For more information, please visit our careers site at https://careers.suncoastcreditunion.com/

Qualifications:
  • High school diploma or equivalent
  • 1+ year of experience with a financial institution or similar customer service role (Attainment of a bachelor’s degree may be substituted for previous work experience)
  • General math proficiency to balance cash drawer, audit own work, and reconcile accounts
  • Good written, verbal and interpersonal communication skills to professionally interact effectively with members and staff
  • Must be able to maintain a high level of confidentiality

Skills 

  • Customer Service 
  • Data Science 
  • Sales

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, and walk; use hands and fingers to handle or feel; reach with hands and arms; talk and hear. Must be able to lift and carry up to 25 pounds. Vision requirements include close and classroom vision. Occasionally required to travel by automobile. Occasionally required to work other than normal business hours.

Safe Act Statement

This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry (NMLS). The employee will obtain a unique identifier from the registry before engaging in mortgage loan originator activities. The employee must maintain and renew the registration on an annual basis, provide updated registration information with the registry on a timely basis, and provide a unique identifier to consumers as required by applicable SAFE Act regulations and Suncoast Credit Union policies and procedures.

Benefits

  • Financial Well-Being: Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
  • Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
  • Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
  • Community Involvement: Paid Volunteer Hours
  • Growth: Degree Assistance up to $5,000 per year

For more information, including additional benefits, please visit our benefits website at https://careers.suncoastcreditunion.com/benefits

Company Overview

Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. 

For more information, please visit our careers site at https://careers.suncoastcreditunion.com/

Education:UNAVAILABLEEmployment Type: FULL_TIME

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