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Bookkeeping Software Customer Support Jobs (NOW HIRING)

Rockstar

Customer Support Specialist, Bookkeeping

$18.50 - $24.75/hr

With their platform, software companies can quickly launch modern accounting and bookkeeping ... The Role As a Customer Support Specialist at the company, the candidate will help small businesses ...

Straight Line Communications

Be Seen First

Office Support Specialist

Farmingdale, NJ · On-site

$20 - $25/hr

Provide customer support by responding to client inquiries in a timely manner * Maintain office ... Experience with QuickBooks or other bookkeeping software is a plus * Excellent organizational and ...

Family Eye Physicians

Bookkeeper

Oak Lawn, IL

... support our financial operations. Responsibilities * Maintain and update financial records ... Proficiency with bookkeeping software and Microsoft Office Suite. * Excellent attention to detail ...

Tbest Services inc

Bookkeeper

Timonium, MD · On-site

$21 - $23/hr

This role supports daily financial operations by maintaining accurate records, managing vendor ... bookkeeping software • Manage payments to local vendors and suppliers related to branch ...

KEV Group

Customer Support Specialist

$65K - $75K/yr

By unifying payments, accounting, and reporting, KEV simplifies life for bookkeepers, builds trust ... Familiarity with SaaS applications, financial software, or payment platforms. * Diagnostic problem ...

G4 Construction Services LLC

BOOKKEEPER

Rochester, NY · On-site

$25 - $32/hr

Provide administrative and customer service support for affiliated businesses, including our self ... Proficiency in QuickBooks and other bookkeeping software required; experience with additional ...

Robert Half

Bookkeeper

Bound Brook, NJ · On-site

$70K - $75K/yr

... • Support accounts receivable processes by applying customer payments, recording deposits ... using bookkeeping software such as QuickBooks. • Hands-on familiarity with accounts payable ...

Alteva RCM

Bookkeeper for Invoicing

Boca Raton, FL

$60K - $70K/yr

... bookkeeping software. This role ensures timely and accurate invoicing, payment processing ... Correspond with customers and vendors on payment issues * Identify and resolve payment ...

Express Employment

Admin/Bookkeeper

Denton, TX · On-site

$24/hr

Support HR functions and maintain employee records as needed * Identify and implement process ... Experience with bookkeeping software (e.g., QuickBooks, Avalara, or similar systems) * Familiarity ...

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Bookkeeping Software Customer Support information

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How much do bookkeeping software customer support jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for bookkeeping software customer support in the United States is $24.31, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $27.64 per hour, depending on experience, location, and employer.

Is AI replacing bookkeepers?

Bookkeeping software customer support roles involve assisting users with accounting tools, which increasingly incorporate AI features. While AI automates routine tasks like data entry and reconciliation, human support remains essential for complex issues, interpretation, and personalized assistance. Therefore, AI is augmenting rather than replacing bookkeepers and support professionals in the industry.

Does bookkeeping require customer service?

Bookkeeping customer support roles involve assisting clients with accounting software, resolving technical issues, and providing guidance on financial processes. Strong communication skills and familiarity with bookkeeping tools are important for success in this role.

What is the highest paying job in customer service?

In customer service, roles such as customer support managers, call center directors, and customer experience executives tend to have the highest salaries, often exceeding six figures with experience and leadership responsibilities. These positions typically require strong communication skills, industry knowledge, and sometimes advanced certifications or management experience.

What are some common challenges faced by Bookkeeping Software Customer Support representatives, and how are they addressed?

Bookkeeping Software Customer Support representatives often encounter challenges such as troubleshooting complex user errors, explaining accounting concepts to users with varying levels of experience, and staying up to date with frequent software updates. To address these, support teams typically receive ongoing training in both technical product features and accounting basics, and they often collaborate closely with product and engineering teams to resolve recurring issues. Additionally, knowledge bases and escalation protocols help ensure customers receive timely and accurate solutions.

What does a Bookkeeping Software Customer Support representative do?

A Bookkeeping Software Customer Support representative assists users with navigating and troubleshooting bookkeeping software. They provide help with software setup, account management, and resolving technical issues. They also guide customers on how to use different features, address billing or subscription inquiries, and escalate more complex problems to technical teams when necessary. Their main goal is to ensure users can effectively use the software for their accounting and financial needs.

What are the key skills and qualifications needed to thrive as a Bookkeeping Software Customer Support specialist, and why are they important?

To thrive as a Bookkeeping Software Customer Support specialist, you need a solid understanding of bookkeeping principles, customer service experience, and familiarity with accounting processes. Proficiency with major bookkeeping software platforms (such as QuickBooks or Xero), ticketing systems, and remote support tools is typically required. Strong communication, patience, and problem-solving abilities help you effectively address client concerns and build trust. These skills ensure timely, accurate support and foster customer satisfaction with the software.

What is the difference between Bookkeeping Software Customer Support vs Bookkeeper?

AspectBookkeeping Software Customer SupportBookkeeper
CredentialsBasic computer skills, familiarity with accounting softwareAccounting or bookkeeping certification, degree preferred
Work EnvironmentOffice or remote, supporting software usersOffice setting, managing financial records
Employer & IndustrySoftware companies, accounting firms, small businessesBusinesses across various industries, accounting firms
Search & Comparison IntentCustomer support roles, software troubleshootingFinancial record keeping, accounting tasks

Bookkeeping Software Customer Support primarily assists users with software issues and technical questions, focusing on troubleshooting and user guidance. In contrast, a Bookkeeper manages financial records, processes transactions, and ensures accurate bookkeeping. While both roles require familiarity with accounting principles, the support role emphasizes technical support, whereas the bookkeeper handles core accounting functions.

What software do bookkeepers use the most when working with clients?

Bookkeeping software professionals most commonly use QuickBooks, Xero, and FreshBooks when working with clients. These platforms offer features for invoicing, expense tracking, and financial reporting, making them popular choices in the industry.
More about Bookkeeping Software Customer Support jobs
What job categories do people searching Bookkeeping Software Customer Support jobs look for? The top searched job categories for Bookkeeping Software Customer Support jobs are:
Bookkeeping Software Customer Support jobs near you
Infographic showing various Bookkeeping Software Customer Support job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 51% Full Time, 43% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,573 per year, or $24.3 per hour.

Software Customer Support

Vish Consulting IT

Westminster, CO • On-site

$23 - $26/hr

Contractor

Posted 28 days ago

Job description

Job Role: Technical Customer Support

Location: Westminster, CO - Hybrid(4 Day office)

Contract Role: 6 month (possible extenstion or full time conversion) 

Vis Consulting is looking for technical Customer Support Representative who has minimum 2 years of experince with Support on SAAS products(Not Network/Helpdesk side).

Job Description:

  • Engage with customers in a friendly, empathetic, and professional manner to establish rapport and build trust. Actively listen to customer concerns, ask clarifying questions, and demonstrate genuine care for our customer’s technical issues.
  • Thoroughly review all customer communication, using plain language to ensure understanding, and asking for feedback to ensure effective communication. 
  • Provide quick responses to approximately 25 email requests and 10 phone requests per day to help ensure team SLAs are met.
  • Proactively manage individual queues and backlogs, addressing and resolving aging requests to ensure timely and efficient handling while maintaining optimal workflow.
  • Document customer interaction for each case, including contact information, how the customer is experiencing the issue and troubleshooting steps. 
  • Document cases for customer requests from all channels: phone calls, chats, emails, and queues.
  • Assist customers with account and subscription management, process refunds, along with technical issues related to SketchUp:
    • Billing and invoicing
    • Account authorization
    • Entitlement management
    • Download and installation
    • SketchUp Extensions
    • Crash identification
    • Bug tracking
  • Effectively apply and exhaust relevant knowledge base content and other resources to efficiently qualify escalation of customer requests.
  • Adhere to prescribed communication and incident protocols, ensuring swift and effective dissemination of information to the appropriate channels when required.

Maintain and refresh knowledge of products, promotions, and internal systems through training and continuing education.

Skills:    What Skills & Experience You Should Bring

  • Bachelor’s Degree or associate degree with equivalent experience in a customer solution environment
  • 2 years of experience supporting customers via chat, email, and phone
  • Customer-focused approach that ensures all interactions and solutions are tailored to meet the needs of our diverse customer base
  • Technical proficiency and familiarity with computer systems, software, and Google Suite
  • Excellent communication skills, including active listening, empathy, and patience, with the ability to adapt communication styles to different audiences
  • Time management and prioritization skills, enabling high-quality and time-sensitive customer communications
  • Attention to detail while working through issue discovery and documenting case notes
  • Able to maintain composure and professionalism during high-pressure situations
  • Troubleshooting skills to swiftly identify, diagnose, and resolve technical issues, ensuring minimal downtime and optimal system functionality for customers
  • Comfortable working in a remote environment, with occasional in-office meetings

Thanks & Regards,

www.vishusa.com