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Who We Are:

NOMS Healthcare provides a different approach to healthcare. We are physician owned and physician led, where patient care is top of mind for all employees. Our goal is to continually improve our scope and depth of service based on the ever-changing needs of our patients. NOMS is also committed to taking an active role in the betterment of our community, particularly related to healthcare matters affecting our fellow citizens. We develop and support health care practices recognized for exceeding patient expectations, thereby setting the standard for excellence in Northern Ohio. 

At the heart of our culture are the values that guide everything we do: Trust, Teamwork, Patient-Centered Care, Community Focus, and High Quality. These principles are more than words on a page — they shape how we serve, collaborate, and grow together.. Do our values speak to you? 

We are rapidly expanding and want you to join our team!

The Challenge 

As a medical receptionist,  you have the opportunity to live our core values every day by helping our patients in all walks of life, providing high quality care, working with an excellent team, being a trusted resource for our patients and team members, and having an impact in the community through our engagement and volunteer efforts. In addition, the ideal candidate will be responsible for greeting patients, providing information, communicating with departments, and scheduling appointments as required.  The ideal candidate will convey a positive image of the medical office. 

Your Day to Day & Essential Functions:

• You are required to comply with all HIPAA and OSHA regulations and policies.
• You will greet patients in polite, prompt, helpful manner.
• You will repetitively distribute forms for patient completion via clipboard or electric devices
• You will update and maintain correct patient data, insurance information and collect co-pays or outstanding balances owed NOMS
• You will answer phones in a pleasant manner and deals with customer needs expeditiously, including but not limited to screens calls, taking messages, and providing information.
• You may scan documents in a copy machine or desktop scanner, identify documents, process the fax folder and file in appropriate folders/charts
• You will need the ability to establish and maintain effective working relationships with patients, employees, and the public.
• You will complete necessary paperwork such as encounter forms
• You will use a computer system to generate information necessary for billing.
• You will assist with maintaining a clean, orderly waiting area including beverage area and reading materials.
• You will assist with schedule testing/procedures and patient appointments with other physicians whom they may be referred to as directed.
• You may book, coordinate, and reschedule patient appointments, and relay necessary messages to staff.
• You will maintain and update current information on physician’s schedules ensuring that patients are scheduled properly, and appointments are confirmed.
• You will assist with overseeing the area, coordinate patient movement and report problems or irregularities.
• You will attends meetings as required.
• You will assists in care and maintenance of office equipment.
• Other duties as assigned.

What You Need to Succeed (Competencies, Education)

• High school graduation or GED.
• Typing ability and Word processing/computer skills.
• Minimum of one-year experience in a customer service setting,
• Preferably six months’ receptionist experience in health care setting and experience with office equipment.
• Knowledge of medical terminology desirable.
• Knowledge of reception tasks, clinic policies/procedures, paperwork.
• Knowledge of how to use office equipment including phone, computer.
• Knowledge of customer service concepts and techniques.
• Knowledge of business office procedures.
• Knowledge of grammar, spelling, and punctuation to type patient information.
• Skills in using office equipment satisfactorily and handling paperwork/filing adequately.
• Skills in customer service principles by creating a pleasant waiting room atmosphere.
• Skills in answering the telephone and using a multi-line telephone system in a pleasant and helpful manner
• Ability to communicate clearly in person and maintain cooperative relationships with patients, families, physicians, staff and other customers.
• Ability to organize, prioritizes tasks, and multitasks effectively.
• Ability to read, understand and follow oral written instructions.
• Ability to sort and file materials correctly by alphabetic or numeric systems. 

What We Offer You:

A Wonderful Environment: This position is based in Norwalk, Ohio. The office has a great team full of positive people, and the opportunity to work with stellar patients.

Benefits: NOMS offers a comprehensive benefit package including medical, dental, vision, life insurance, and a variety of a la carte options. NOMS also has a focus on employee health, offering an impressive wellness incentive program.

Competitive Pay: We are proud to be an organization offering competitive pay in the area. Our Human Resources team looks at wages on an annual basis to ensure we are in line with our competitors.

Career Growth & Development Opportunities: We value promoting from within and have leadership and development training program for individuals who want to move up. We are proud to have managers who started as medical receptionists and have worked their way up.

Working Conditions & Physical Demands: This position works in an environment that is a combination of medical office and exam/procedure room settings. The office is well-lighted, well-ventilated, adequate space. There is the potential for exposure to communicable diseases and other conditions common to medical office setting. This position does require sitting for extended periods of time along with some stooping and bending.  This position requires eye-hand coordination, finger dexterity.  The ideal candidate must be able to view computer screens for long periods. 

NOMS Healthcare is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.