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Bmc Helix Jobs in Silver Spring, MD (NOW HIRING)

Aretum

Tier III Support Technician

Arlington, VA · On-site +1

Create, update, route, and resolve incidents, service requests, changes, and knowledge articles within an IT service management platform such as BMC Helix (Remedy). * Serve as an escalation point for ...

DMI

Service Desk Manager

Washington, DC

$109K - $119K/yr

Own the full incident and problem lifecycle from logging, categorization through escalation, resolution, and closure in the ITSM platform (ServiceNow, BMC Helix, or equivalent) * Manage and provide ...

Aretum

Tier II Support Technician - Junior

Arlington, VA · On-site +1

$24.75 - $34/hr

Create, update, and manage incident, change, and knowledge records within an IT service management platform such as BMC Helix or Remedy. * Analyze recurring user issues, identify root causes, and ...

Aretum

Tier III Support Technician

Arlington, VA

Create, update, route, and resolve incidents, service requests, changes, and knowledge articles within an IT service management platform such as BMC Helix (Remedy). * Serve as an escalation point for ...

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Bmc Helix information

What is the difference between Bmc Helix vs Bmc Remedy Developer?

AspectBmc HelixBmc Remedy Developer
Primary RoleIT Service Management Platform Administrator and ConfiguratorDevelops, customizes, and maintains Bmc Remedy ITSM applications
Required SkillsPlatform configuration, cloud integration, automationApplication development, scripting, workflow design
Work EnvironmentCloud-based and on-premises ITSM environmentsOn-premises Bmc Remedy environments
CertificationsBmc Helix certifications, ITILBmc Remedy certifications, ITIL

Both roles involve working with Bmc ITSM solutions and require ITIL knowledge. Bmc Helix focuses on cloud-native platform administration and automation, while Bmc Remedy Developers primarily develop and customize Remedy applications. Understanding both roles helps organizations optimize their IT service management strategies.

What are some common challenges faced by BMC Helix administrators and how can they be addressed?

BMC Helix administrators often encounter challenges such as integrating Helix with existing IT infrastructure, managing frequent updates, and customizing workflows to fit organizational needs. Addressing these requires strong collaboration with IT and business teams, staying current with BMC documentation, and leveraging community forums for troubleshooting. Proactive communication and continuous learning are key to overcoming these hurdles and ensuring smooth service management operations.

What is BMC Helix?

BMC Helix is a suite of IT service management (ITSM) and operations management solutions offered by BMC Software. It leverages artificial intelligence and automation to streamline IT processes, improve service delivery, and enhance user experiences. BMC Helix provides cloud-native, SaaS-based tools for incident, problem, change, and asset management, among others, and is widely used by organizations to modernize their IT operations.

What are the key skills and qualifications needed to thrive as a BMC Helix Administrator, and why are they important?

To thrive as a BMC Helix Administrator, you need expertise in IT service management (ITSM), strong problem-solving abilities, and a solid understanding of BMC Helix platform functionalities, often backed by relevant certifications such as BMC Certified Administrator. Familiarity with technical tools like BMC Helix ITSM suite, Remedy, and integration with other ITSM systems is typically required. Excellent communication, analytical thinking, and attention to detail are crucial soft skills for collaborating with stakeholders and ensuring system reliability. These competencies are vital for effective management, customization, and optimization of IT service processes within an organization.
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What job categories do people searching Bmc Helix jobs in Silver Spring, MD look for? The top searched job categories for Bmc Helix jobs in Silver Spring, MD are:
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Bmc Helix jobs near you
BMC Helix Developer / ID Consultant

BMC Helix Developer / ID Consultant

Advance Digital Systems

Washington, DC • On-site

Other

Posted 11 days ago

Job description

We are seeking an experienced Senior BMC Helix Developer / Identity Management Consultant to provide technical leadership and hands-on expertise in the development, enhancement, integration, administration, and support of its enterprise BMC Helix IT Service Management (ITSM) platform. The environment includes multiple Helix modules supporting enterprise service management, Identity Management, and custom applications built on the BMC Action Request (AR) System.

The consultant will play a key role in planning, design, development, implementation, and ongoing maintenance of Identity Management capabilities while supporting enterprise integrations with internal and cloud-based systems. This role requires extensive experience with BMC Helix technologies, workflow development, application customization, system integrations, documentation, testing, and production support.

The successful candidate will work closely with technical and business stakeholders to deliver scalable, secure, and maintainable solutions that enhance service delivery and operational efficiency.

Position Responsibilities

·        Design, develop, customize, and support BMC Helix ITSM and AR System-based Identity Management solutions.

·        Develop applications, workflows, and integrations using BMC Helix Innovation Studio and AR System.

·        Configure and support BMC Helix Smart IT, Digital Workplace Advanced, and Digital Workplace Catalog.

·        Develop and maintain integrations with internal and cloud-based systems using REST APIs, LDAP/Active Directory, JDBC, Pentaho Spoon, and SQL technologies.

·        Perform application configuration, customization, testing, deployment, upgrades, and production support.

·        Create technical documentation, solution designs, implementation plans, and user training materials.

·        Participate in project planning, task management, and Work Breakdown Schedule (WBS) development.

·        Collaborate with technical teams and business stakeholders to deliver secure, scalable, and maintainable enterprise solutions.

·        Provide ongoing operational support, troubleshooting, and knowledge transfer.

Position Requirements

·        Minimum 5 years of hands-on experience developing, customizing, and supporting BMC Helix ITSM and AR System solutions.

·        Experience developing applications using BMC Helix Innovation Studio.

·        Experience implementing Identity Management solutions and enterprise system integrations.

·        Experience working in BMC Helix SaaS environments.

Required Technical Skills

·        BMC Helix ITSM (25.x or higher)

·        BMC Helix AR System (25.x or higher)

·        BMC Helix Innovation Studio

·        BMC Helix Smart IT

·        BMC Helix Digital Workplace Advanced

·        BMC Helix Digital Workplace Catalog

·        BMC Helix Dashboards

·        REST APIs, LDAP/Active Directory, JDBC, Pentaho Spoon

·        Oracle, Microsoft SQL Server, and PostgreSQL

·        JavaScript, HTML, and CSS

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