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Blackbaud Jobs (NOW HIRING)

Blackbaud

Manager, Data Protection Services

$117K - $157K/yr

Manager, Data Protection Services Blackbaud looking for a seasoned security leader to own and evolve our Data Protection and Cryptographic Services program. This is a rare opportunity to build ...

Blackbaud

$88 - $114/hr

Functional Expert Champion**, you'll help nonprofit organizations get the most value from Blackbaud's RE NXT platform by combining product expertise, industry best practices, and customer engagement.

New

Blackbaud

Senior Financial Analyst, GTM

$77K - $104K/yr

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment ...

Blackbaud

TBM Product Owner

$87K - $114K/yr

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment ...

Blackbaud

IT Vendor Relationship Manager

SC · Remote

$77K - $104K/yr

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment ...

Blackbaud

Senior Financial Analyst, GTM

SC · Remote

$77K - $104K/yr

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment ...

Blackbaud

Strategic Pricing Analyst, AI Products

SC · Remote

$87K - $114K/yr

AI Pricing Strategist The Opportunity As a Principal AI Pricing Strategist supporting Blackbaud's Product Organization, you will partner directly with Product P&L owners to design, test, and scale ...

Blackbaud

Solutions Architect, Implement to Renew

$133K - $173K/yr

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment ...

Blackbaud

IT Vendor Relationship Manager

$77K - $104K/yr

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment ...

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$31K

$97.1K

$172K

How much do blackbaud jobs pay per year?

As of Aug 19, 2026, the average yearly pay for blackbaud in the United States is $97,145.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $125,500.00 per year, depending on experience, location, and employer.

What is a Blackbaud professional?

A Blackbaud professional is an expert who works with Blackbaud software, which is a suite of products designed for non-profit organizations to manage fundraising, financials, constituent relationships, and marketing. They may hold roles such as administrator, consultant, or support specialist, and are responsible for implementing, configuring, and maintaining Blackbaud solutions like Raiser's Edge, Financial Edge, or Blackbaud CRM. These professionals help organizations optimize their use of the software to maximize fundraising efforts and streamline operations. Their work often involves training staff, troubleshooting issues, and ensuring data integrity within the system.

What are the key skills and qualifications needed to thrive as a Blackbaud specialist?

To thrive as a Blackbaud specialist, you need a strong understanding of nonprofit operations, data management, and fundraising principles, often supported by experience with database administration or relevant degrees. Proficiency in Blackbaud products (such as Raiser's Edge or Financial Edge), data analysis tools, and Blackbaud certifications is highly valued. Excellent communication, problem-solving, and attention to detail help you translate organizational needs into effective database solutions. These skills ensure accurate data management, efficient fundraising processes, and meaningful donor engagement for nonprofit success.

What are some common challenges faced by professionals working with Blackbaud software in nonprofit organizations?

Professionals using Blackbaud software often encounter challenges such as integrating the platform with other organizational systems, ensuring data accuracy and security, and keeping up with regular software updates. Additionally, users may need to provide training and support to team members with varying levels of technical proficiency. Effective collaboration with IT staff and ongoing communication with other departments are key to overcoming these hurdles and maximizing the platform's impact for the organization.

What is the difference between Blackbaud vs Nonprofit Software Specialist?

FeatureBlackbaudNonprofit Software Specialist
CredentialsTypically requires experience with Blackbaud products, nonprofit management knowledgeOften needs nonprofit software experience, certifications vary
Work EnvironmentNonprofit organizations, educational institutions, fundraising firmsNonprofit organizations, software implementation and support roles
Usage in IndustryWidely used for fundraising, donor management, and accountingSupports Blackbaud tools, focuses on software deployment and training

Blackbaud and Nonprofit Software Specialists both serve the nonprofit sector, but Blackbaud professionals focus on managing and implementing Blackbaud products, while Nonprofit Software Specialists support and train users on these tools. The roles often overlap in nonprofit settings, but Blackbaud experts typically have deeper product-specific knowledge.

Is Blackbaud a good place to work?

Blackbaud offers roles in the software and technology sector, often focusing on nonprofit and education markets. Employees typically work in collaborative environments with opportunities for skill development in cloud-based solutions and customer support. As with any company, experiences vary, and researching specific roles and reviews can provide more insight.
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Blackbaud jobs near you
Infographic showing various Blackbaud job openings in the United States as of August 2026, with employment types broken down into 93% Full Time, 5% Part Time, 1% Temporary, and 1% Contract. Highlights an 78% Physical, 6% Hybrid, and 16% Remote job distribution, with an average salary of $97,145 per year, or $46.7 per hour.

Financial Edge NXT Customer Support Senior Specialist

Blackbaud

Remote

$61K - $77K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Blackbaud rating

8.4

Company rating: 8.4 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

88th of 245 rated software companies

Job description

As a Financial Edge (FE) Customer Support, Senior Specialist you'll take ownership of advanced, challenging, or complex cases and ensuring swift, effective solutions. You'll assist with triaging defects and incidents, playing a crucial role in maintaining system reliability and performance. Additionally, you'll create and enhance Knowledgebase content for customer self-service, empowering users to resolve issues independently.

Your role balances working on complex or escalated cases and helping peers manage their workload efficiently, ultimately driving team success, enhancing overall support quality and customer satisfaction. As a Senior Specialist you will work closely with leadership, including the Principal to help drive initiatives and achieve outcomes.

What you'll do:

  • Quickly resolving or triaging incidents.

  • Handling complex non-FCR cases, focusing on reducing time-to-close (TTC) and surfacing future enhancements to reduce complexity.

  • Achieving mentor goalsfor frontline and tenured agents, complementing the Team Lead's coaching efforts. You'll take direction from your manager and help achieve quantifiable targets.

  • Filing defect ticketsto Sustained Engineering and RDO, and attending triage meetings to discuss specific defects, in collaboration with the Principal.

  • Serve as a backup to the Principal as needed which may encompass a variety of activities depending on time of year, workloads, and Principal availability.

  • Assisting Team Leads and Managerswith projects and initiatives as needed.

  • Actively participating in swarm while using your experience and influence to coach and mentor both tenured and newer resources across all FE resources.

These responsibilities ensure you play a pivotal role in enhancing support quality and driving team success.

What you'll bring:

  • 2-4 years of experience using, supporting, or consulting on Blackbaud Financial Edge software.

  • Experience in a Customer Support Senior level role.

  • Diplomatic and tactfulin dealing with diverse people.

  • Ability to work assigned schedules, including after-hours, weekend, or holiday coverage as required by business needs.

  • Quick learnerof new concepts and ideas.

  • Critical thinkerwho asks insightful questions to facilitate problem-solving.

  • Calming influencein tense situations, providing direction and guidance.

  • Creative strategistwho integrates unrelated information to develop innovative approaches.

  • Keen insightinto predicting behaviors across various situations.

  • Effective strategistfor complex cross-organizational projects.

  • Adaptablein situations characterized by continual change.

  • Decisivein quickly identifying key issues for important decisions.

  • Proactivein anticipating obstacles and minimizing their impact.

  • Forward-thinkingin creating long-term strategies that anticipate customer needs.

Stay up to date on everything Blackbaud, follow us on Linkedin, Twitter, Instagram, Facebook and YouTube

Blackbaud powers social impact through purposedriven technology and responsible AI. Guided by our Intelligence for Good vision, we're building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

The starting base pay is $61,000.00 to $77,800.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations.

Benefits Include:

  • Medical, dental, and vision insurance

  • Remote-flexible workforce

  • Wellness Programs

  • 401(k) program with employer match

  • Flexible paid time off

  • Generous Parental Leave

  • Donations for Doers

  • Pet insurance, legal and identity protection

  • Tuition reimbursement program

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