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Job Summary:
Covera Health is committed to improving healthcare quality through innovative technology solutions. They are seeking an IT Systems Engineer to manage day-to-day IT operations, enhance user support, and improve the reliability and security of their internal IT environment.
Responsibilities:
• Own day-to-day IT support requests, including password issues, laptop troubleshooting, software access, license management, and general end-user support.
• Improve endpoint management by supporting Mobile Device Management (MDM), ensuring managed devices remain current, secure, compliant, and properly inventoried.
• Support the Medmo migration across email, Slack, shared tools, services, and user access workflows.
• Manage IT-supported tools such as Jira, Zoom, Adobe, 1Password, Google Workspace, Slack, and other core business applications.
• Own user provisioning and deprovisioning across Google Workspace, Slack, Jira, and other systems to improve onboarding, offboarding, and access control.
• Support Virtual Private Network (VPN) operations, including user access, troubleshooting, and ongoing improvements.
• Support on-premise networking and infrastructure improvements, including security, automation, documentation, and operational reliability.
• Provide datacenter support, including occasional onsite visits to perform hardware troubleshooting, coordination, and hands-on support.
• Automate repetitive IT workflows where possible to reduce manual work and improve consistency.
• Strengthen IT process maturity by improving documentation, escalation paths, asset tracking, and support responsiveness.
• Own Level 1 through Level 3 IT support across Mac and Windows environments, including laptop issues, password resets, access issues, software troubleshooting, and general user support.
• Manage user onboarding, offboarding, provisioning, and deprovisioning across Google Workspace, Slack, Jira, Confluence, Jira Service Management, and other business applications.
• Administer and support core SaaS tools, including Google Workspace, Slack, Atlassian tools, Zoom, Adobe, 1Password, and other IT-supported platforms.
• Support endpoint management and security through Mobile Device Management (MDM), device compliance, patching, inventory accuracy, and endpoint protection tools such as Bitdefender.
• Manage and troubleshoot Virtual Private Network (VPN) access, basic networking issues, Domain Name System (DNS), connectivity issues, and on-premise network components.
• Support identity and access management, including single sign-on, multi-factor authentication, Azure/Entra federation, least privilege access, and access review processes.
• Support security and compliance activities, including System and Organization Controls 2 (SOC 2), Health Insurance Portability and Accountability Act (HIPAA)-aligned practices, evidence collection, and control execution.
• Provide hands-on infrastructure support for the datacenter, including occasional onsite visits, hardware support, server troubleshooting, networking support, and vendor coordination.
• Automate repetitive IT workflows using Bash, PowerShell, Zapier, or similar tools to improve consistency and reduce manual work.
• Improve IT documentation, support processes, asset tracking, escalation paths, and operational reliability.
• Own and maintain the organization’s IT Asset Management (ITAM) lifecycle, including hardware/software inventory, asset provisioning, tracking, auditing, and decommissioning to ensure compliance and operational efficiency.
Qualifications:
Required:
• 3–5+ years of experience in IT support, systems administration, or a similar hands-on technical support role with the ability to operate independently.
• Strong Mac and Windows troubleshooting experience, including laptops, operating systems, software support, access management, and user-facing technical issues.
• Experience managing user lifecycle workflows, including onboarding, offboarding, provisioning, deprovisioning, and account management.
• Hands-on administration experience supporting platforms such as Google Workspace, Slack, Atlassian tools, Zoom, Adobe, 1Password, and related SaaS applications.
• Experience managing identity and access systems, including SSO, MFA, Google Identity, Azure/Entra federation, and least-privilege access controls.
• Experience supporting endpoint management, MDM platforms, device compliance, patching, inventory management, and endpoint security tooling.
• Working knowledge of networking fundamentals, including VPNs, DNS, remote access, connectivity troubleshooting, and on-premise networking support.
• Familiarity supporting security and compliance practices in HIPAA- and SOC 2-aligned environments.
• Experience automating repetitive IT workflows using Bash, PowerShell, Python, Zapier, or similar scripting and automation tools.
• Strong communication skills with the ability to support both technical and non-technical users professionally and effectively.
• Willingness and ability to support the Secaucus, NJ datacenter as needed, including occasional onsite visits for hardware, networking, or infrastructure support.
Preferred:
• Familiarity with FleetDM, Jamf, Intune, or similar MDM platforms.
• Knowledge of Bitdefender or similar cloud-managed endpoint protection tools.
• Familiarity with Tailscale or similar VPN solutions.
• Exposure to Snipe-IT or similar IT Asset Management (ITAM) platforms.
• Experience supporting enterprise business systems, including Google Workspace, Slack, Atlassian tools, Jira Service Management, Zoom, Adobe, and 1Password.
• Exposure to Azure / Office 365 environments, including Entra ID federation or hybrid identity environments.
• Familiarity with Linux systems, physical servers, networking hardware, or datacenter operations.
• Experience supporting office AV systems, including Google Meet rooms or similar conferencing environments.
• Knowledge of API-based workflow automation, no-code/low-code automation tools, or Python scripting in addition to Bash or PowerShell.
• Ability to improve support processes, documentation, escalation workflows, asset tracking, and operational reporting.
Company:
Covera Health is an AI-enabled diagnostic technology company focused on radiology performance and impact. Founded in 2017, the company is headquartered in New York, USA, with a team of 51-200 employees. The company is currently Growth Stage.