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Why Join VERO Biotech? 

Our Mission: At VERO Biotech, our mission is to improve the lives of patients by developing innovative technologies that support critical care and respiratory therapy through inhaled nitric oxide delivery in the acute care hospital setting or wherever nitric oxide treatment is needed. 

We strive to exceed customer expectations in terms of safety, efficacy, and value by focusing on the science, development, and commercialization of our innovations. 

As a Field Operations Technician, you’ll work in a dynamic environment where your operational insights and leadership will directly impact how we bring our innovations to the marketplace. You’ll have the opportunity to work cross-functionally, shape field service strategy, and drive measurable results while contributing to meaningful patient outcomes. 

Position Summary

The Field Operations Technician plays a critical professional role in the strategic deployment, operational management, and financial performance of VERO Biotech’s two nitric oxide delivery systems across clinical environments. This position combines advanced technical expertise with independent decisionmaking and serves as the primary operational liaison between Respiratory Specialists, distribution partners, and key customer accounts. In this role, the Field Operations Technician will safely manage the local service requirements for nitric oxide delivery devices, a medical device unit, to minimize the interruption of supply to hospital customers and their patients.  The Field Operations Technician will go on-site to customers location(s) to troubleshoot and repair device issues, providing critical customer service support and will also be directly involved in the start-up or on-boarding of new customers, product replenishment deliveries and replacement device deliveries. This role will operate under minimal supervision, reporting to an off-site manager.

As a Field Operations Technician, you will directly influence service excellence, operational efficiency, financial outcomes, and the successful execution of VERO Biotech’s strategic objectives for highvalue accounts.

Essential Duties and Responsibilities

• Directly supports the day-to day performance of equipment maintenance and service levels to customers

• Fully understands the medical devices and can troubleshoot, resolve, and repair issues

• Frequently travels to customer sites, presenting, professionally and interacting daily with hospital staff regarding devices, managing technical device issues., and customer concerns

• Maintain professional presentation and adhere to all internal and external site safety policies, procedures, and regulatory requirements

• Performs accurate documentation utilizing internal device/system logs and understands device/system settings improvement initiatives in accordance with GDP and regulatory expectations

• Performs monthly maintenance, calibration, and sensor changes as necessary, adhering to all manufacturer guidelines

• Maintains all regulatory and required company documentation for device maintenance, deliveries, and shipments

• Coordinates packing and shipment of devices that require off-site maintenance

• Coordinates ordering of new and replacement devices as necessary to minimize customer down-time  for device maintenance

• Maintains sufficient inventory to meet customer needs and maintains sufficient parts inventory for device repair

• Delivers orders of Noxivent cylinders to customers

• Coordinate equipment deployments for evaluations, demonstrations, and onboarding, providing strategic operational guidance to sales and clinical partners, ensuring inventory and equipment is delivered, unpackaged, and set-up on time at customer sites

• Receives incoming calls during off-shift hours from customers (i.e. on-call) which may require on-site visit to customer to resolve issues immediately

• Plan and execute software updates, system enhancements, and fieldbased quality activities in alignment with regulatory and internal standards

• Review device performance and utilization data in conjunction with account teams to identify trends, recommend improvements, and support continuous operational improvement

• Collect monthly usage data from devices deployed at customer sites

• Other duties as assigned

• High School Diploma or GED required; technical degree preferred

• Good driving record required

• Minimum of one-year equipment repair experience; biomedical equipment repair experience preferred

• Minimum of one-year experience in customer-facing and/or customer service role preferred

• Basic computer skills required

• Strong communication skills, including written communication

• Able to lift 50-70 pounds as needed

• Able to bend, stoop, squat, and lift numerous times daily

• Able to travel 75% +/- of time (limited overnight travel)

Competencies

• Comfortable in a fast-paced environment handling multiple tasks and projects
• Able to organize and manage large amounts of files, tasks, schedules, and information.
• Energetic and eager to tackle new projects and ideas.
• Must be a team player
• Comfortable interacting with individuals at all levels of the organization and across multiple sites.
• Demonstrated ability to exercise independent judgment, prioritize complex tasks, and manage operational demands across a multisite territory.
• Strong communication and interpersonal skills with the ability to influence and collaborate across internal and external stakeholders.
• Proficiency with Microsoft Office Suite and comfort working with digital tools, data, and reporting systems.

Physical Demands and Work Environment

• Able to travel 75% +/- of time (limited overnight and out of region travel)
• Ability to meet credentialing requirements, work in clinical or manufacturing environments, stand or walk for extended periods, and lift/move moderate loads (50–70 pounds).
• Weekend work may be required based on operational needs.
• Able to bend, stoop, squat, and lift numerous times daily