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Biotech Automation information

What are some common challenges faced by professionals working in biotech automation, and how can they be addressed?

Professionals in Biotech Automation often encounter challenges such as integrating new automation technologies with existing laboratory systems, ensuring data accuracy, and troubleshooting complex instruments. These issues can be addressed by staying updated with the latest industry advancements, participating in regular training, and fostering strong communication within cross-functional teams. Collaboration with IT specialists and laboratory staff is essential for smooth workflow integration and minimizing downtime. Regular maintenance and validation of automated equipment also help prevent technical issues and ensure reliable results.

What is biotech automation?

Biotech automation refers to the use of advanced technologies, such as robotics, software, and specialized instruments, to automate various processes in biotechnology laboratories and production facilities. This can include tasks like sample preparation, liquid handling, data analysis, and even large-scale manufacturing. Automating these processes increases efficiency, reduces human error, and allows researchers and companies to scale up their experiments and production. Biotech automation is essential for high-throughput screening, drug development, and modern biomanufacturing.

What are the key skills and qualifications needed to thrive in biotech automation?

To excel in Biotech Automation, a solid background in biology, engineering, or related sciences combined with experience in laboratory automation is essential. Familiarity with automation platforms (such as liquid handlers), scripting languages (like Python), and common laboratory information management systems (LIMS) is typically required. Strong problem-solving skills, attention to detail, and effective communication set top performers apart in this field. These competencies are crucial for streamlining experimental workflows, minimizing errors, and facilitating collaboration in high-throughput biotech environments.

What is the difference between Biotech Automation vs Laboratory Technician?

AspectBiotech AutomationLaboratory Technician
Required CredentialsDegree in Biotechnology, Bioengineering, or related field; certifications in automation systemsAssociate's or Bachelor's in Laboratory Science or related field
Work EnvironmentManufacturing facilities, biotech labs, automation system setupsResearch labs, clinical labs, diagnostic facilities
Employer & Industry UsageBiotech companies, pharmaceutical manufacturing, R&D centersHospitals, research institutions, diagnostic labs
Common Search & Comparison IntentUnderstanding automation roles in biotechLaboratory work and technical skills

Biotech Automation professionals focus on designing, maintaining, and improving automated systems used in biotech manufacturing and research. Laboratory Technicians perform hands-on testing, sample analysis, and lab procedures. While both roles support biotech and lab environments, Biotech Automation emphasizes system integration and automation technology, whereas Laboratory Technicians focus on manual testing and sample processing.

What are popular job titles related to Biotech Automation jobs in Delaware? For Biotech Automation jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Biotech Automation jobs in Delaware look for? The top searched job categories for Biotech Automation jobs in Delaware are:
What cities in Delaware are hiring for Biotech Automation jobs? Cities in Delaware with the most Biotech Automation job openings:
Biotech Automation jobs near you

Senior Help Desk Administrator

Universal Display Corporation

New Castle, DE

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

Adesis Inc. is a subsidiary of Universal Display Corporation (Nasdaq: OLED), a global leader in organic light emitting diodes. Within our OLED Chemistry organization, we engage in research and development of new materials for use in the fabrication of OLED devices leading to the next generation of OLED displays.
Our R&D footprint encompasses almost 100,000 square feet of state-of-the-art laboratory and manufacturing space in two U.S. locations - New Castle and Wilmington, DE, centrally located in the Mid-Atlantic biotech/pharmaceutical hub.
We are an extraordinary company looking for extraordinary talent! If you would like to be a part of a multi-disciplinary team of scientists and engineers working on fast-paced and innovative OLED research programs that will impact the next generation of consumer electronics, then please come and join us!
Job Summary:
The Senior Help Desk Administrator provides advanced end-user support, systems administration-level troubleshooting, and project support across the company’s end-user technology environment. This role supports hardware, software, Microsoft 365, enterprise applications, networking, endpoint devices, and related services across multiple locations. The position requires strong customer service skills, technical ownership, and the ability to balance day-to-day support with project-based work.
Key Responsibilities:

  • Provide advanced help desk support, including third-tier issue resolution through phone, email, instant messaging, and the ticketing system.

  • Troubleshoot Windows operating systems, enterprise applications, network connectivity, endpoint devices, permissions, and related infrastructure.

  • Triage, route, monitor, resolve, and document support tickets, ensuring clear findings, actions, and resolutions.

  • Analyze event logs, compatibility issues, recurring incidents, and user-reported problems to identify root causes and permanent solutions.

  • Stage, image, configure, deploy, refurbish, and support end-user equipment in alignment with company standards.

  • Support onboarding by provisioning equipment, configuring user access, and setting up workstations for new hires.

  • Track IT inventory and support global asset tracking, device management, and lifecycle management practices.

  • Install and support software, hardware, printers, peripherals, and related technology at company locations, including Delaware and New Jersey offices as needed.

  • Support Active Directory, Microsoft 365, SharePoint, enterprise SaaS applications, user access, permissions, workflows, and user how-to questions.

  • Coordinate with internal IT teams, specialists, and vendors to resolve issues and support business operations.

  • Create and maintain technical documentation, support procedures, end-user communications, and internal knowledge articles.

  • Support automation, workflow improvements, SaaS integrations, onboarding improvements, IT projects, and departmental initiatives.

  • Track and report ticket metrics, monthly status data, and support activity trends.

  • Contribute to training on existing, new, and emerging technologies.

  • Follow procedures that support company standards, ISO requirements, and internal IT governance practices.

  • Work occasional non-business hours as required for maintenance windows, project activities, or urgent business needs.

Required Qualifications:

  • 5+ years of progressive help desk, desktop support, systems support, or end-user technology experience in a corporate environment.

  • Senior-level experience supporting Windows workstations, Microsoft 365, Active Directory, endpoint devices, printers, mobile devices, and common business applications.

  • Strong troubleshooting skills across hardware, software, operating systems, applications, network connectivity, accounts, permissions, and security-related issues.

  • Working knowledge of TCP/IP, DHCP, DNS, LAN/WAN concepts, endpoint management, remote support tools, and remote monitoring platforms.

  • Experience with ticket-based support, including prioritization, follow-up, documentation, escalation, and support expectation management.

  • Ability to write clear technical documentation, routine reports, procedures, and end-user communications.

  • Strong communication, organization, time management, follow-up, and prioritization skills.

  • Proven ability to work independently, take ownership of issues, recommend improvements, and follow through with limited supervision.

  • Ability and willingness to travel between the Delaware and New Jersey offices as needed.

  • Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft 365, Azure, or ITIL Foundation are preferred.

Preferred Experience

  • SharePoint administration experience, including permissions, site support, workflows, and Microsoft 365 integration.

  • Experience with Windows Server, scripting, PowerShell, SQL queries, or related systems administration tools.

  • Experience supporting Windows, macOS, iOS, Android, and other endpoint platforms.

  • Experience supporting IT projects, automation, workflow improvement, and departmental initiatives.

Current Benefits at Adesis Inc.:

  • Competitive base salary and annual bonus program

  • Medical/Prescription Drug coverage, Dental, and Vision for employees and family

  • Option of Health and Dependent Flexible Spending Accounts (FSAs)

  • Option of Health Savings Account (HSA)

  • Group Term Life insurance, short term disability, and long-term disability benefits for employees

  • Employee Stock Purchase Plan (ESPP)

  • 401(k) company contribution

  • Annual charitable matching gift

  • Generous Paid Time Off

Annual compensation range: $80k-100k

At Adesis Inc., base pay is one part of our total compensation package. Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the annual salary range only, and does not include bonus, equity or sales incentives, if applicable.