Biomedical Field Service Engineer Jobs in Boston, MA

Nova Biomedical is an Equal Opportunity Employer in compliance with  Affirmative Action in hiring and promoting women, minorities, veterans and individuals with disabilities.

Nova Biomedical: One Global Brand. One Vision. Together under one name.

Advanced Instruments and Nova Biomedical are now united under one brand, Nova Biomedical, marking a major milestone in our journey to deliver greater value to our customers. By combining our strengths, we’re accelerating innovation, supporting critical workflows, and delivering world-class service across the biopharmaceutical and clinical markets.

To support continued growth across the South Korea market, Nova Biomedical is seeking a Field Service Engineer, Clinical to provide hardware and software support for clinical accounts throughout the region. This role is responsible for supporting customers and distributors through pre-sales support, installations, training, IQ/OQ services, preventive maintenance, repairs, and ongoing technical support. The ideal candidate will be customer-focused, technically skilled, and comfortable working independently while maintaining strong relationships with both distributors and end users.

• Respond to and follow up on customer and distributor inquiries via phone and email.
• Execute service-related activities including installations, training, IQ/OQ services, preventive maintenance, repairs, and ongoing support.
• Provide demonstration support as requested by the sales team.
• Manage and collect installed base information for existing and new customers.
• Monitor customer service agreements and qualifications and proactively support renewal opportunities.
• Manage distributor service parts inventory and oversee warranty and claim processes.
• Maintain routine communication with the U.S.-based technical support team.
• Build and maintain strong relationships with distributors, biopharma customers, and clinical accounts.
• Conduct distributor service training and support local qualification efforts.
• Perform joint customer visits with distributors and Key Account Managers.
• Initiate and execute service campaigns to improve customer satisfaction.
• Manage service spare parts inventory and maintain essential service tools.
• Create and maintain local service support materials and FAQs to support distributor activities.
• Maintain strong product knowledge and competitive awareness to support customers and distributors effectively.

• Bachelor's degree or higher in Engineering, Biopharma, Medical Devices, or a related technical discipline.
• Strong knowledge of mechanical, electronic, and optical systems.
• Experience supporting high-value laboratory, clinical, or life science instrumentation preferred.
• Experience in field service, service coordination, or technical customer support preferred.
• Experience within clinical diagnostics, life sciences, laboratory instrumentation, or medical device industries preferred.
• Minimum of 5 years of relevant experience in medical devices or laboratory instrumentation.
• Strong communication, organizational, and customer service skills.
• Ability to work independently as well as collaboratively within a team environment.
• Strong troubleshooting and problem-solving skills.
• Hands-on approach with the ability to train customers and distributors effectively.
• Business proficiency in English.
• Proficiency with ERP and CRM systems.

• Field travel required approximately 50% or more.
• Ability to travel frequently throughout South Korea to customer and distributor locations.
• Ability to use standard office equipment and software applications.
• Ability to perform equipment installations, maintenance, repairs, and customer training activities.
• Ability to communicate effectively with customers, distributors, and internal teams.
• Ability to work independently in a customer-facing environment.

Nova Biomedical believes in transparency and integrity throughout all we do, including compensation. The provided salary range for this role represents the expected base salary or hourly rate for this opening. Actual compensation will be commensurate with the candidate’s experience and may vary based on individual factors such as location, skills, and education.

Nova Biomedical believes in transparency and integrity throughout all we do, including compensation. The provided salary range for this role represents the expected base salary or hourly rate for this opening. Actual compensation will be commensurate with the candidate’s experience and may vary based on individual factors such as location, skills, and education.

At Nova Biomedical, we’re not just building instruments, we’re powering breakthroughs that improve lives. Our smart, science-driven solutions are trusted in over 100 countries to speed drug development and enhance patient care.

Our integration brings together more than 70 years of scientific excellence with Nova’s cutting-edge innovation, forming a powerhouse of precision, purpose, and possibility. With FDA-registered, ISO-certified manufacturing, more than 125 FDA approvals, and industry-trusted diagnostics, we’re setting new standards in quality and reliability. Nova Biomedical is proud to be a global leader in osmolality testing and biotechnology and in vitro diagnostic (IVD) instrumentation, dedicated to advancing patient care and scientific discovery with a legacy that continues to shape the future of life sciences.

With headquarters in Norwood and Waltham, Massachusetts, and a global team of nearly 2,000 employees, we’re building a collaborative, empowered culture grounded in shared values: Customer Centricity, Ingenuity, Ownership & Accountability, Collaboration, and Integrity.

Working at Nova Biomedical means joining a mission-driven organization where your contributions matter. Whether you're in engineering, science, manufacturing, or support, you’ll be part of a team that values innovation, invests in your growth, and is committed to making a real-world impact on global health.

Explore what’s next with us at novabiomedical.com or aicompanies.com

Nova Biomedical takes pride in being an equal opportunity employer committed to hiring a diverse and inclusive workforce. As a part of our commitment to a diverse and inclusive workforce, Nova Biomedical will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.