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Billing Operations Manager Jobs in Springfield, MA

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Billing Operations Manager information

See Springfield, MA salary details

$37.9K

$75.2K

$122.6K

How much do billing operations manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for billing operations manager in Springfield, MA is $75,240.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,300.00 and $84,700.00 per year, depending on experience, location, and employer.

What is a billing operations manager?

A Billing Operations Manager oversees and manages the billing processes within an organization, ensuring invoices are accurate, timely, and comply with company policies and regulations. They coordinate with various departments to resolve billing discrepancies, implement best practices, and optimize the billing workflow. Their responsibilities often include supervising billing staff, analyzing billing data, and improving systems to enhance efficiency and revenue collection.

What are the key skills and qualifications needed to thrive as a billing operations manager, and why are they important?

To thrive as a Billing Operations Manager, you need expertise in billing processes, financial reporting, and revenue cycle management, often backed by a degree in finance, accounting, or business administration. Familiarity with ERP systems, billing software (like SAP or Oracle), and relevant certifications such as Certified Billing & Coding Specialist (CBCS) are commonly required. Strong leadership, analytical thinking, and effective communication are critical soft skills for leading teams and resolving complex billing issues. These skills ensure accurate billing, compliance, and efficient operations that drive an organization's financial health.

What are some common challenges faced by billing operations managers, and how can they be addressed?

Billing Operations Managers often encounter challenges such as ensuring billing accuracy, managing complex invoicing cycles, and staying compliant with changing financial regulations. To address these, strong attention to detail, effective use of billing software, and continuous team training are essential. Regular communication with finance, sales, and customer service teams also helps identify and resolve issues quickly, ensuring a smooth billing process and high customer satisfaction.

What does a billing operations manager do?

A billing operations manager oversees the billing process within an organization, ensuring accurate and timely invoicing, payment collection, and account reconciliation. They often coordinate with finance, customer service, and IT teams, and may use billing software or ERP systems to streamline operations and maintain compliance with financial policies.

What job categories do people searching Billing Operations Manager jobs in Springfield, MA look for?

The top searched job categories for Billing Operations Manager jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Billing Operations Manager jobs?

Cities near Springfield, MA with the most Billing Operations Manager job openings:

Billing Operations Manager jobs near you

Assistant Front Office Manager

Springfield, MA • On-site

Caring Health Center, Inc.
Health Care and Social Assistance • 51 - 200 employees
Learn more about Caring Health Center, Inc.external

$50K - $65K/yr

Full-time

Posted 21 days ago

Caring Health Center rating

4.9

Company rating: 4.9 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Reports to: Senior Front Office Operations Manager
Salary/Status: Non-Exempt
Department: Front Office
Minimum Requirements:
  • Knowledge in human services/health related field with one to two years related experience in customer service or Associates Degree preferred.
  • Strong communication, written and interpersonal skills.
  • Basic computer skills
  • Detail-oriented; able to work accurately and efficiently in a fast paced environment.
  • Friendly, reliable, and professional both in behavior and appearance.
  • Ability to establish and maintain effective working relationships with other employees, individuals seeking assistance and the general public.
  • Demonstrated decision making and problem solving competencies.

Principle Responsibilities and Duties:
  1. Collaborate with the Medical Practice Manager, Senior Front Office Operations Manager, Assistant Front Office Operations Managers, and Clinical Managers to assure for smooth patient flow and quality assurance.
  2. Maintain minutes of all meetings.
  3. Ensure consistency and continuity of patient care and flow.
  4. Foster a good working relationship with Ancillary Services, Fiscal and Medical Divisions, Dental and specialty departments. Develop a good referral mechanism between these groups and the Front Office Staff.
  5. Ensure Front Office Staff adheres to all policies and procedures.
  6. Reduce variability of work processes between all sites and services for a consistent patient experience.
  7. Monitor staff performance; maintain staff reviews.
  8. Assign lunch and break time, ensuring for proper staff coverage at all times.
  9. Order and monitor delivery of all supplies needed for front office.
  10. Ensure productivity reports are followed through with other staff.
  11. Collect all co-pays from patients, ensuring the money is kept in a safe place.
  12. Ensure that the petty cash fund is reconciled at all times. Ensure that the funds are kept in a secure location, such as a locked cash box or desk drawer.
  13. Complete all staff time sheets, making sure they are delivered to the payroll in a timely manner.
  14. Maintains staff by recruiting, selecting, orienting, and training employees
  15. Perform good-will duties for patients, answer complaints, promote and ensure patient satisfaction.
  16. Work closely with the billing department to ensure all medical encounter/billing forms are properly checked off and accounted for.
  17. Monitor timely opening and closing of facility.
  18. In the waiting room, greet the patients and visitors with a friendly, professional manner.
  19. Oversees visitor/patient activities. Monitors use of TV/VCR, water cooler, and furnishings; ensures that waiting room, front entry and reception desk are orderly and professional in appearance.
  20. Ensures that telephone inquiries are handled in a professional, friendly manner.
  21. Maintain confidentiality of all health center information.
  22. Preforms all and any additional duties as requested.

Physical Requirements:
Prolonged periods of sitting at a desk and writing on a computer.
Working Conditions:
This position also requires the ability to use a computer.
Requires rotation with other Front Office personnel with little or no notice and can be between facilities.
In addition, you will be required to cover later clinic hours including weekends between any Caring Health Center locations.
Salary Range: $50,000 to $65,000
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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