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Billing Advocate Jobs (NOW HIRING)

Advocates

Billing Coordinator

Framingham, MA · Hybrid

$20 - $24/hr

The billing coordinator is responsible for the accounts receivable function, from invoicing to ... Who We Are At Advocates, we provide comprehensive services for people facing developmental, mental ...

Advocates

Billing Coordinator

Framingham, MA · Hybrid

$20 - $24/hr

The billing coordinator is responsible for the accounts receivable function, from invoicing to ... Who We Are At Advocates, we provide comprehensive services for people facing developmental, mental ...

Advocates

Billing Coordinator

Framingham, MA · On-site

$20 - $24/hr

The billing coordinator is responsible for the accounts receivable function, from invoicing to ... Who We Are At Advocates, we provide comprehensive services for people facing developmental, mental ...

Advocates, Inc

Billing Coordinator

Framingham, MA · Hybrid

$20 - $24/hr

The billing coordinator is responsible for the accounts receivable function, from invoicing to ... Who We Are At Advocates, we provide comprehensive services for people facing developmental, mental ...

Advocates, Inc

Billing Coordinator

Framingham, MA · Hybrid

$20 - $24/hr

The billing coordinator is responsible for the accounts receivable function, from invoicing to ... Who We Are At Advocates, we provide comprehensive services for people facing developmental, mental ...

Callen-Lorde Community Health Center

Be Seen First

Billing Associate

Manhattan, NY · On-site

$24.50/hr

In addition, we are continuously pioneering research, advocacy and education to drive positive ... Act as the lead billing contact, collaborating with medical staff to ensure timely patient account ...

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Billing Advocate information

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$14

$20

$31

How much do billing advocate jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for billing advocate in the United States is $20.67, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.12 per hour, depending on experience, location, and employer.

What qualifications do you need to be a patient advocate?

To be a patient advocate, relevant qualifications include a high school diploma or equivalent, strong communication and interpersonal skills, and knowledge of healthcare systems and patient rights. Some roles may require a background in healthcare, social work, or certifications such as Certified Patient Advocate (CPA).

Can you make money as a patient advocate?

Billing advocates, a type of patient advocate, can earn income through salaries or hourly wages, often working for healthcare providers, insurance companies, or as independent consultants. Their earnings depend on experience, certifications, and the complexity of cases they handle, with some earning competitive salaries in the healthcare industry.

How does a Billing Advocate typically collaborate with other departments to resolve complex billing issues?

Billing Advocates frequently work with teams such as customer service, finance, and IT to resolve billing discrepancies and ensure accurate invoicing. They may need to investigate account histories, clarify service usage, and communicate policy updates both internally and to customers. Effective collaboration and strong communication skills are essential, as Billing Advocates often serve as a bridge between customers and internal teams to achieve timely and satisfactory resolutions.

Is it hard to get hired as a medical biller?

Getting hired as a medical biller generally requires relevant knowledge of medical coding and billing procedures, which can be gained through training or certification. While demand for medical billers is steady, competition may vary based on location and experience, making some positions more accessible than others.

What is the difference between Billing Advocate vs Medical Billing Specialist?

AspectBilling AdvocateMedical Billing Specialist
CredentialsHigh school diploma; certifications like Certified Billing & Coding Specialist (CBCS) often preferredHigh school diploma; certifications like Certified Professional Biller (CPB) common
Work EnvironmentHealthcare offices, insurance companies, or billing service providersHospitals, clinics, or medical billing companies
Primary FocusAdvocating for patients' billing issues, resolving disputes, ensuring accurate billingProcessing medical claims, coding, and billing procedures
Employer & Industry UsageHealthcare providers, insurance companies, billing servicesMedical practices, hospitals, billing companies

While both roles involve billing in healthcare, a Billing Advocate primarily focuses on resolving billing disputes and advocating for patients, whereas a Medical Billing Specialist handles the technical aspects of coding and submitting claims. Understanding these differences helps job seekers target the right position based on their skills and career goals.

What does a billing advocate do?

A billing advocate reviews and resolves billing issues for customers, ensuring accurate invoicing and payment processing. They communicate with clients and internal teams to clarify charges, dispute errors, and improve billing procedures, often using customer service and billing software. Strong communication skills and attention to detail are essential for this role.

What are Billing Advocates?

Billing Advocates are professionals who help patients, customers, or clients navigate billing issues, understand charges, resolve disputes, and ensure accurate invoicing. They often work in healthcare, insurance, or utility industries, acting as a liaison between the customer and the organization. Their primary goal is to advocate for fair and transparent billing practices, clarify confusing statements, and assist in resolving payment problems. Billing Advocates may also educate clients on available payment options or financial assistance programs. Their work helps reduce stress for customers and streamlines the billing process for organizations.

What are the key skills and qualifications needed to thrive as a Billing Advocate, and why are they important?

To thrive as a Billing Advocate, you need a strong understanding of billing processes, insurance guidelines, and healthcare or financial terminology, often supported by experience in medical billing or customer service. Familiarity with billing software, claims management systems, and sometimes certification like Certified Professional Biller (CPB) is typically required. Excellent communication, problem-solving abilities, and attention to detail are vital soft skills for resolving billing issues and supporting clients. These skills ensure accurate billing, effective dispute resolution, and high customer satisfaction in a complex and sensitive area.
More about Billing Advocate jobs
What cities are hiring for Billing Advocate jobs? Cities with the most Billing Advocate job openings:
What are the most commonly searched types of Billing Advocate jobs? The most popular types of Billing Advocate jobs are:
What states have the most Billing Advocate jobs? States with the most job openings for Billing Advocate jobs include:
What job categories do people searching Billing Advocate jobs look for? The top searched job categories for Billing Advocate jobs are:
Billing Advocate jobs near you
Infographic showing various Billing Advocate job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 76% Full Time, 11% Part Time, 1% Temporary, and 11% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,997 per year, or $20.7 per hour.
Member Advocate - Negotiator

Member Advocate - Negotiator

Christian Care Ministry

Orlando, FL • On-site, Remote

$66K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Key responsibilities

  • Receive balance-bill cases from the Member Advocate, review case files, and coordinate with the assigned Member Advocate throughout the negotiation process.

  • Conduct direct payment negotiations with providers or facilities on behalf of members and manage the full negotiation lifecycle from outreach to settlement and case closure.

  • Document all negotiation activity and communications in the case management system and escalate unresolved cases as needed.

Job description

The range for this role is $66,500.00 - $90,500.00.
Actual base pay will be determined based on a successful candidate's work location, skills/abilities, experience, and education.
Interested applicants must be willing and able to work onsite minimum 4 times per week in our Orlando, FL office.
The Mission
At Christian Care Ministry we believe that Christians can, and should, share in one another's burdens. Through the use of Medi-Share®, a healthcare sharing ministry for Christians, we cultivate that belief. To that end, our Mission Statement is as follows: Connecting people to a Christ-centered community wellness experience based on faith, prayer, and personal responsibility.
The Team
Everyone at Christian Care Ministry is in agreement with our Statement of Faith, which outlines our core beliefs. Although we aren't perfect people, we are serving our perfect God and our Members to the best of our ability.
The Job
The Member Advocate Negotiator works in close partnership with the Member Bill Advocate to resolve balance bills by engaging and negotiating directly with the provider or facility that issued the bill to the member. The Negotiator applies knowledge of Medicare reimbursement rates, market benchmarks, payer-provider fee schedules to anchor and advance negotiations toward a settlement that protects the member from unexpected out-of-network charges. The role owns the full negotiation lifecycle from case assignment through settlement execution and case closure. At lower activation scenarios, the Negotiator's significant spare capacity supports provider contracting and network analytics.
Essential Job Duties & Responsibilities
Collaboration with the Member Advocate
  • Receive balance-bill cases from the Member Advocate following intake, eligibility verification, and pathway determination; review the case file for completeness before initiating negotiation
  • Coordinate with the assigned Member Advocate on member context, prior provider communications, and any sensitivities that should shape negotiation tone or approach
  • Provide settlement updates and projected closure timeline to the Member Advocate on a defined cadence so the Advocate can keep the member informed within SLA windows
  • Hand back to the Member Advocate at settlement for member confirmation, CSAT capture, and case closure in the case management system

Negotiation Strategy & Preparation
  • Research Medicare, market benchmarks, and applicable fee schedules to develop negotiation strategy and opening offers for each case
  • Review provider claims for CPT/ICD coding accuracy, and billing reasonableness prior to negotiation; flag suspected coding errors or upcoding for Paralegal review when warranted
  • Prepare a documented negotiation plan for each case identifying opening offer, target range, walk-away threshold, and supporting evidence

Direct Provider Engagement & Settlement
  • Conduct direct payment negotiations with the provider or facility that issued the balance bill to the member, on the member's behalf
  • Manage the full negotiation lifecycle: provider outreach, counter-offer cycles, settlement execution, and case closure
  • Operate within Negotiator-defined settlement authority thresholds; obtain Advocacy Team Manager authorization for settlement parameters that exceed those thresholds
  • Where the case has been routed through delegation, partner with the delegated team or assume internal handling per the established hand-off criteria; ensure no duplicative provider outreach

Documentation & Case Management
  • Document all negotiation activity, communications, and settlement terms in the case management system in real time and to audit-ready standards
  • Maintain accurate, current case status so that the Member Advocate, Manager, and any delegated vendor can rely on a single source of truth for the case

Cross-Team Coordination & Escalation
  • Collaborate with paralegals on legal case file preparation for complex, high-dollar, or multi-party negotiations
  • Escalate unresolvable cases to the Advocacy Team Manager and coordinate transition to alternative dispute resolution, third-party arbitration, or external legal counsel as authorized
  • Coordinate with Claims, Network Management, or Provider Relations when a negotiation reveals a contracting, configuration, or claim-processing issue requiring upstream correction

Pattern Identification & Continuous Improvement
  • Identify recurring provider billing patterns and report systemic issues to the Advocacy Team Manager for network-level correction
  • Maintain current knowledge of applicable state balance billing law and the organization's sharing program guidelines as they affect provider negotiation strategy
  • Contribute lessons learned and successful negotiation tactics back to the team's playbook and training materials
  • Contribute to the exercise and expression of Christian Care Ministry's Christian beliefs
  • All other duties as assigned

Essential Skills & Abilities
  • Advanced understanding of Program Guidelines to all member/provider issues
  • Strong written and verbal communication skill - able to explain settlement positions clearly to providers, members, and internal stakeholders
  • Disciplined documentation habits and proficiency with case management systems
  • Proficiency with CPT/ICD coding and Medicare fee schedule analysis
  • Understanding of managed care contracts
  • Negotiation skill - able to negotiate directly with hospital, facilities, and physician group medical billing office personnel at all levels
  • Ability to read, interpret and apply vendor and provider contracts
  • Knowledge and skill applying applicable state balance billing laws with the organizations policies, guidelines, and practices
  • Ability to apply common sense understanding to carry out instruction furnished in written, oral or diagram form; deal with problems involving several variables in standardized situations
  • Understanding of multi-band or multi-tier provider network program structures and delegated payment-integrity operations
  • Proficiency with Microsoft Office Suite (Excel, Word, Outlook, Teams, PowerPoint)

Core Competencies/Demonstrable Behaviors
  • Manages Conflict - handles conflict situations effectively.
  • Drives Results - consistently achieves results, even under tough circumstances and tight deadlines.
  • Courage - ability to have tough conversations and deliver accurate advice and decisions regardless of risk or potential criticism
  • Member First - exhibits full commitment to serving members and/or clients by prioritizing their needs first in alignment with our program's purpose. This commitment is demonstrated through understanding of the program(s), provided through quality and timely service while exercising empathy in every interaction. Every CCM employee shares responsibility to steward resources faithfully, removing barriers to understanding, and creating accessible, connected, and Christ-centered experiences.
  • Humble - demonstrates Christ-Centered humility by honoring others, accepting feedback, and prioritizing collective success over individual recognition
  • Hungry - exhibits initiative, perseverance, and commitment to serving God through excellence. Demonstrates passion for personal and organizational growth while diligently advancing the mission of Christian Care Ministry
  • Smart - shows relational and emotional intelligence, communicates effectively, collaborates harmoniously, and reads social cues with grace and discernment

Education and/or Experience
  • Bachelor's degree in healthcare administration, Business, or Finance, required; combination of education or equivalent experience may satisfy this requirement
  • 3+ years of experience in healthcare payment negotiation, provider contracting, or provider relations, required
  • Demonstrated experience negotiating directly with hospitals, facilities, or physicians' groups required
  • Experiencing operating within or alongside a delegated payment-integrity / provider dispute vendor relationship a strong plus
  • Familiarity with healthcare sharing models and shared-eligibility determinations a plus
  • Prior experience handling third-part arbitration filings and working with managed care contracts preferred

Supervisory Responsibilities
  • This job has no supervisory responsibilities

Travel
  • Minimal travel may be required for provider meetings or training events

Incentives & Benefits
We work hard to serve our Medi-Share Members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others.
For full-time employees working 30 hours or more, some of our benefits include, but are not limited to:
  • 100% paid Medical for employees/99% for family
  • Generous employer Health Savings Account (HSA) contributions
  • Employer-paid Life Insurance (3x salary) and Long-term Disability Insurance
  • 6 weeks of paid parental leave (for both mom and dad)
  • Dental - two plans to choose from
  • Vision
  • Short-term Disability
  • Accident, Critical Illness, Hospital Indemnity
  • 401(k) - up to 4% match on ROTH or Traditional contributions
  • Generous paid-time off and 11 paid holidays
  • Wellness plan including Financial, Occupational, Mental/Spiritual, and Physical health incentives up to $50/mo
  • Employee Assistance Program including no cost, in-person mental health visits and employee discounts
  • Monetary Anniversary Awards Program
  • Monetary Birthday Awards
  • Tuition Reimbursement Program

Minimum Age Requirement: Due to the nature of the responsibilities associated with this position-including independent decision-making, access to confidential information, and potential exposure to regulated environments-candidates must be at least 18 years of age at the time of hire. This requirement is in accordance with applicable federal and state labor laws and is intended to ensure compliance with workplace safety and legal standards.

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