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Bilingual Program Manager Jobs in Toronto, ON (NOW HIRING)

Miele

Bilingual Call Centre Team Manager

Vaughan, ON · On-site

CA$65K - CA$75K/yr

... volume bilingual contact centre environment, fostering a high-performance and customer-focused ... programs to enhance team capabilities and performance You will manage workforce planning ...

AVI-SPL

Recruiter (Bilingual)

Markham, ON · On-site

Work with the EE Relations & TA Manager to implement proactive talent sourcing programs to fill key ... Bilingual in French/English language is required * Knowledge of full lifecycle recruiting ...

AVI-SPL

Recruiter (Bilingual)

Markham, ON

Work with the EE Relations & TA Manager to implement proactive talent sourcing programs to fill key ... Bilingual in French/English language is required * Knowledge of full lifecycle recruiting ...

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All JobsBilingual Program JobsBilingual Program Manager JobsBilingual Program Manager Jobs in Toronto, ON

Bilingual Program Manager information

What are the key skills and qualifications needed to thrive as a bilingual program manager, and why are they important?

To thrive as a Bilingual Program Manager, you need strong project management abilities, fluency in at least two languages, and relevant educational qualifications such as a bachelor's degree in business, communications, or a related field. Familiarity with project management tools like Asana or Trello, and certifications such as PMP, are often important for efficiently coordinating multi-lingual teams and projects. Exceptional communication, cultural sensitivity, and leadership skills help foster collaboration and trust among diverse stakeholders. These skills are crucial for ensuring that programs are managed effectively across different languages and cultures, leading to successful outcomes.

What is the difference between Bilingual Program Manager vs Bilingual Project Coordinator?

AspectBilingual Program ManagerBilingual Project Coordinator
CredentialsBachelor's degree, project management certification often preferredBachelor's degree, relevant certifications optional
Work EnvironmentOversees multiple projects, strategic planning, team leadershipSupports project tasks, coordinates activities, assists managers
Industry UsageUsed in education, government, non-profits, corporate sectorsCommon in similar sectors, often as support role

The Bilingual Program Manager typically leads multiple projects, focusing on strategic planning and team management, requiring more experience and certifications. The Bilingual Project Coordinator supports project execution, handling day-to-day tasks and assisting managers. Both roles require bilingual skills and are vital in organizations serving diverse populations, but they differ mainly in scope and responsibility.

What is a bilingual program manager?

Bilingual Program Managers are professionals who oversee and coordinate programs or projects that require fluency in two or more languages. They serve as a bridge between diverse teams, stakeholders, or communities by facilitating communication, ensuring cultural sensitivity, and managing program operations in multiple languages. Their responsibilities often include planning, implementing, and evaluating projects while ensuring that language and cultural needs are met for all participants. Bilingual Program Managers are commonly found in education, non-profit, healthcare, and international business sectors. Their language skills help organizations reach broader audiences and provide inclusive services.

How does being bilingual enhance collaboration and communication in the program manager role?

As a Bilingual Program Manager, your ability to communicate fluently in multiple languages enables you to bridge cultural and linguistic gaps between diverse teams, stakeholders, and clients. This skill is especially valuable when managing programs that span different regions or involve international partners. It helps ensure that project goals, expectations, and updates are clearly understood by all parties, reducing misunderstandings and fostering a more inclusive work environment. Additionally, it allows you to build stronger relationships and trust, which can improve team cohesion and project outcomes.
What are the most commonly searched types of Bilingual Program jobs in Toronto, ON? The most popular types of Bilingual Program jobs in Toronto, ON are:
What job categories do people searching Bilingual Program Manager jobs in Toronto, ON look for? The top searched job categories for Bilingual Program Manager jobs in Toronto, ON are:
Bilingual Program Manager jobs near you
Infographic showing various Bilingual Program Manager job openings in Toronto, ON as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Bilingual Call Centre Team Manager

Miele

Vaughan, ON • On-site

CA$65K - CA$75K/yr

Full-time

Posted 26 days ago

Job description

Your Responsibilities

You will lead, coach, and develop a team of customer service representatives and team leads in a high-volume bilingual contact centre environment, fostering a high-performance and customer-focused culture

You will oversee daily operations, ensuring service levels and key performance indicators (KPIs) such as SLA, AHT, FCR, CSAT, NPS, and quality scores are consistently achieved or exceeded

You will manage and resolve complex customer escalations, acting as a senior point of contact to ensure timely and effective resolution

You will design, implement, and continuously improve training, coaching, and development programs to enhance team capabilities and performance

You will manage workforce planning, scheduling, and resource allocation in collaboration with cross-functional partners

You will analyze performance data, identify trends, and implement continuous improvement initiatives to drive operational efficiency and customer satisfaction

You will lead employee engagement initiatives, including team events, recognition programs, and communication strategies

What we are looking for

You have a degree in business administration, communications, or a comparable qualification, with 7-10+ years of experience in a call centre or customer service environment, including leadership experience

You are bilingual (e.g., fluent in English and French), with strong written and verbal communication skills

You have deep expertise in call centre operations, KPIs, and performance management frameworks

You are a strong people leader with proven coaching and mentoring skills and a passion for developing high-performing teams

You possess strong analytical skills and are comfortable using data to drive decision-making and performance improvement

You have experience managing budgets, incentives, and operational costs in a customer service environment

You are highly structured and able to present complex information clearly and persuasively to senior stakeholders

You demonstrate excellent problem-solving, escalation management, and conflict resolution skills

You are proficient with CRM systems and contact centre technologies (e.g., Genesys, SAP)

Your proactive, solution-oriented mindset and strong organizational skills complete your profile

The salary range for this position is $65,000 to $75,000 annually. This range is a guideline and may not reflect your exact offer. Factors that will be considered when extending an offer include but are not limited to education experience, relevant skills, and alignment with market data.

65,000 -75,000

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