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Bilingual Program Assistant Jobs in Toronto, ON (NOW HIRING)

Roofmart

Bilingual Health and Safety Specialist

Oshawa, ON · On-site

  • Medical

  • Vision

  • Life

  • PTO

Bilingual Health and Safety Specialist Job Summary : We are looking for Enthusiastic, Driven ... required * Assist in developing new training programs and in the preparation of new training ...

Aviso Wealth

Bilingual Account Officer

Toronto, ON · On-site

  • Medical

  • Dental

  • Retirement

  • PTO

Strong ability to identify and assist in resolving issues * Show initiative, attention to detail ... Matching contributions to our retirement program * Commitment to the continuous improvement of our ...

Aviso Wealth

Bilingual Account Officer

Toronto, ON

  • Medical

  • Dental

  • Retirement

  • PTO

Strong ability to identify and assist in resolving issues * Show initiative, attention to detail ... Matching contributions to our retirement program * Commitment to the continuous improvement of our ...

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Bilingual Program Assistant information

What is a bilingual program assistant?

Bilingual Program Assistants are professionals who support educational or community programs by assisting with communication and coordination between participants who speak different languages. They help translate documents, interpret conversations, and ensure that non-English speakers have access to important information and services. These assistants often work in schools, community centers, or government agencies and play a key role in fostering an inclusive and accessible environment for diverse populations.

What does a bilingual program assistant do?

A Bilingual Program Assistant plays a key role in bridging language and cultural gaps within a team, ensuring that all program participants and staff can communicate effectively. This often involves translating documents, interpreting during meetings, and assisting with outreach to non-English-speaking communities. The role requires strong interpersonal skills, as the assistant frequently collaborates with program coordinators, educators, and external partners to facilitate smooth operations. By fostering clear communication, Bilingual Program Assistants help create an inclusive environment that supports the program’s goals and participant engagement.

What are the key skills and qualifications needed to thrive as a bilingual program assistant?

To thrive as a Bilingual Program Assistant, you need strong proficiency in at least two languages, organizational abilities, and experience in administrative support, often backed by a relevant associate’s degree or equivalent experience. Familiarity with office software, scheduling tools, and sometimes translation or interpretation systems is typically required. Outstanding interpersonal skills, cultural sensitivity, and attention to detail help you effectively connect with diverse clients and support program operations. These skills ensure smooth communication, efficient program delivery, and inclusive service for multilingual communities.

What is the difference between Bilingual Program Assistant vs Bilingual Case Manager?

AspectBilingual Program AssistantBilingual Case Manager
CredentialsHigh school diploma or equivalent; bilingual proficiencyHigh school diploma; bilingual proficiency; often additional certifications in social work or case management
Work EnvironmentAdministrative settings, community programs, educational institutionsSocial service agencies, healthcare facilities, community organizations
Job FocusSupporting program operations, assisting with communication, data entryManaging individual cases, providing client support, coordinating services

While both roles require bilingual skills and work in community or service settings, the Bilingual Program Assistant primarily supports program operations and administrative tasks. In contrast, the Bilingual Case Manager focuses on managing client cases and providing direct support. The roles differ in responsibilities but share similar credentials and work environments.

What are the most commonly searched types of Bilingual Program jobs in Toronto, ON?

The most popular types of Bilingual Program jobs in Toronto, ON are:

Bilingual Program Assistant jobs near you
Infographic showing various Bilingual Program Assistant job openings in Toronto, ON as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, and 4% Contract. Highlights an 92% Physical, 4% Hybrid, and 4% Remote job distribution.

Customer Service Operator - Bilingual French

Allied Universal

Mississauga, ON

CA$23/hr

Full-time

Medical, Dental, Vision, Life

Re-posted 29 days ago

Allied Universal rating

5.6

Company rating: 5.6 out of 10

Based on 2,578 frontline employees who took The Breakroom Quiz

77th of 116 rated security

Job description

Overview

Company Overview:

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!

Start your phenomenal career with Allied Universal today!


Job Description
The Customer Service Operator - Bilingual French for our National Communications Centre will be responsible for intake, triage and escalation of all types of incidents reported to the center, with the assistance of the Supervisor. The Customer Service Operator - Bilingual French will also be responsible for documentation and data entry, monitoring various systems and responding to email and telephone calls in a professional and timely manner.
Job Title: Customer Service Operator - Bilingual French
Location: Mississauga, ON
Positions: 1 Full time & 2 Part time openings
Pay Rate: $23.00 per hour
Successful candidates must be available to work the above rotational schedules and shift timings.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
The Customer Service Operator - Bilingual French will be responsible for managing team members in a call center environment.
  • Answer incoming calls and respond to emails.
  • Accurate and timely dispatching of alarm calls (internal and external)
  • Handle customer inquiries both over the phone and by email
  • Enter new client locations / information into system(s);
  • Informs clients (internal & external) by explaining procedures; answering questions; providing information.
  • Identify and Escalate priority issues, critical incidents and escalate as per procedure
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
  • Route calls to appropriate area/department.
  • Ensure training manual is updated with new procedures/functions
  • Follow up with customer (internal & external) calls/emails as / when necessary
  • Create monthly client reports
  • Accurate bi-weekly payroll reporting
  • Create and distribute daily internal reports / shift reports / weekly reports
  • Scheduling of staff (manage time off, sick days accurately)
  • Assist in training new operators
  • Maintain database and manuals (Procedural manual, subcontractor list etc.)
  • Assist in managing employee performance ( job performance issues, compliments/complaints)
  • Completion of Annual Employee Reviews (members under each team lead)
  • Employee Access cards - printing and providing quality assurance, assist with distribution
  • *Remote Video Monitoring - key function/role to be determined
  • Other job functions as assigned by immediate manager or Senior Director
QUALIFICATIONS
  • Bilingualism, French /English is a must
  • Prior call center and Customer Service experience
  • Ability to work independently
  • Written and Oral Communication
  • Data Entry / Attention to Detail
  • Ability to think strategically
  • Ability to motivate immediate team members
  • Ability to reason through complex problems and reach sound decisions
  • Able to effectively multi-task
  • People management skills
  • Ability to work in a stressful environment
  • Ability to motivate and encourage others
  • Prior security-related experience. (preferred)
  • 911 or Police Foundations training, preferred
  • Prior experience in managing a team, call center environment (preferred but not required)
EDUCATION:
  • High School Diploma or equivalent
  • Proficient in computer applications
BENEFITS:
  • Opportunities for career growth and advancement.
  • Paid training and development programs.
Disclaimer:
As part of our standard hiring process, all candidates being considered for employment with Allied Universal are required to undergo a background check. This background check may include, but is not limited to, criminal history, employment verification, education verification, and professional references

Closing

Allied Universal® is an inclusive and equitable employer, encouraging applications from qualified women and men including persons with disabilities, members of visible minorities, and Aboriginal persons.


Requisition ID
2026-1597579

What Allied Universal employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Allied Universal

Sourced by ZipRecruiter

Allied Universal® is a leading security and facility services company. We provide proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. Our excellence starts with our local leadership and local presence. Operating in more than 90 countries, our global workforce of approximately 800,000 people. Employees help to deliver our promise globally and locally: keeping people safe so our customers and communities can thrive. As we build the world's best services company, we continue to expand our footprint and infrastructure on a global and local level. In North America, we operate our business under the existing Allied Universal brand, and our international business operates under the G4S brand.

Industry

Investigation and physical security services, chemical manufacturing and real estate

Company size

10,000+ Employees

Headquarters location

Santa Ana, CA, US

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