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Bilingual Program Assistant Jobs in Toronto, ON (NOW HIRING)

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Bilingual Program Assistant information

What does a bilingual program assistant do?

A Bilingual Program Assistant plays a key role in bridging language and cultural gaps within a team, ensuring that all program participants and staff can communicate effectively. This often involves translating documents, interpreting during meetings, and assisting with outreach to non-English-speaking communities. The role requires strong interpersonal skills, as the assistant frequently collaborates with program coordinators, educators, and external partners to facilitate smooth operations. By fostering clear communication, Bilingual Program Assistants help create an inclusive environment that supports the program’s goals and participant engagement.

What are the key skills and qualifications needed to thrive as a bilingual program assistant?

To thrive as a Bilingual Program Assistant, you need strong proficiency in at least two languages, organizational abilities, and experience in administrative support, often backed by a relevant associate’s degree or equivalent experience. Familiarity with office software, scheduling tools, and sometimes translation or interpretation systems is typically required. Outstanding interpersonal skills, cultural sensitivity, and attention to detail help you effectively connect with diverse clients and support program operations. These skills ensure smooth communication, efficient program delivery, and inclusive service for multilingual communities.

What is the difference between Bilingual Program Assistant vs Bilingual Case Manager?

AspectBilingual Program AssistantBilingual Case Manager
CredentialsHigh school diploma or equivalent; bilingual proficiencyHigh school diploma; bilingual proficiency; often additional certifications in social work or case management
Work EnvironmentAdministrative settings, community programs, educational institutionsSocial service agencies, healthcare facilities, community organizations
Job FocusSupporting program operations, assisting with communication, data entryManaging individual cases, providing client support, coordinating services

While both roles require bilingual skills and work in community or service settings, the Bilingual Program Assistant primarily supports program operations and administrative tasks. In contrast, the Bilingual Case Manager focuses on managing client cases and providing direct support. The roles differ in responsibilities but share similar credentials and work environments.

What is a bilingual program assistant?

Bilingual Program Assistants are professionals who support educational or community programs by assisting with communication and coordination between participants who speak different languages. They help translate documents, interpret conversations, and ensure that non-English speakers have access to important information and services. These assistants often work in schools, community centers, or government agencies and play a key role in fostering an inclusive and accessible environment for diverse populations.
What are the most commonly searched types of Bilingual Program jobs in Toronto, ON? The most popular types of Bilingual Program jobs in Toronto, ON are:
Bilingual Program Assistant jobs near you
Infographic showing various Bilingual Program Assistant job openings in Toronto, ON as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Bilingual Client Service Coordinator

EPRA

Mississauga, ON • On-site

Other

PTO

Posted 6 days ago

Job description

Electronic Products Recycling Association (EPRA) is a recognized, industry-led, not-for-
profit organization that operates regulated recycling programs across Canada.
We provide environmental compliance programs for manufacturers, distributors, retailers and
other suppliers of electronics and represent the largest network of qualified processors and
drop-off locations in Canada. Our mandate is to ensure end-of-life electronics are collected,
recycled and handled in a safe, secure and environmentally-sound manner.


We currently have an opening for a Bilingual Client Service Coordinator based out of our
Mississauga head office located at 5750 Explorer Drive.


This is a six-month contract position that could become permanent for the right person.


Role Overview:
Reporting to the department supervisor, the Bilingual Client Services Coordinator is a key
member of our Steward Services team and is responsible for facilitating the jurisdictional
compliance requirements of our Stewards (clients) that addresses the electronic recycling needs
of consumers and businesses across Canada.


Key Responsibilities:
• Understand the applicable Canadian (EPR/IPR) recycling regulations
• Educate clients on regulations and steps required to maintain program compliance
• Account management ensuring remittances are made
• Outreach and follow-up on report documentation
• Assist with invoicing questions and concerns
• Audit control ensuring documents match and balance
• Identify and resolve issues with service providers
• Execute other ad hoc projects upon request


Ideal Candidate:
• Experience in customer service or in administrative service, in a contact centre or similar
office environment
• Strong knowledge of Microsoft Office
• Highly organized, analytical and detail-oriented
• Computer savvy, current on new technology and quick to learn new systems
• Comfortable and effective dealing with our clients and the public over the phone
• Excellent written and documentation skills
• Self-motivated and disciplined to work without direct supervision
• Team player, who functions well within a team environment
• Able to multi-task in a fast paced and dynamic setting
• Basic understanding of accounting principles/finance background is a strong asset
• Experience in the fields of environmental compliance/stewardship and/or regulations and
permits are an asset
• Fluency in French at a professional level is a MUST
• Able to work all rotating day/evening shifts (7 am - 3 pm, 9 am - 5 pm, 11 am - 7 pm)
out of the Mississauga Head Office


Remuneration

  • Vacation time
  • Flexible, hybrid work arrangements 
  • Reimbursement of travel expenses - if applicable
  • Professional development opportunities


You will be part of a small and positive team that works in the increasingly important recycling
industry to ensure environmental protection.


EPRA is committed to providing an inclusive, equitable and accessible environment. Our goal is to attract and retain highly talented employees from diverse backgrounds. We are committed to providing accommodation to applicants throughout the recruitment and hiring process.  In addition, we may use AI tools to screen applicants and assist in evaluating candidate qualifications.  However, all final hiring decision are made by our recruitment team.


Website: http://www.epra.ca