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Bilingual Customer Service Jobs in Puerto Rico (NOW HIRING)

Telemedik

PR · On-site

$13 - $17.50/hr

  • Medical

  • Retirement

  • PTO

Bilingual (Spanish and English) preferred , especially for opportunities supporting services in the United States. * Strong customer service orientation, empathy, and proactive attitude

Telemedik

PR · On-site

$13 - $17.50/hr

  • Medical

  • Retirement

  • PTO

Bilingual (Spanish and English) preferred , especially for opportunities supporting services in the United States. * Strong customer service orientation, empathy, and proactive attitude

Telemedik

PR · On-site

$16 - $21.75/hr

  • Medical

  • Retirement

  • PTO

Bilingual (Spanish and English) preferred , especially for opportunities supporting services in the United States. * Strong customer service orientation, empathy, and proactive attitude

Telemedik

PR · On-site

$13 - $17.50/hr

  • Medical

  • Retirement

  • PTO

Bilingual (Spanish and English) preferred , especially for opportunities supporting services in the United States. * Strong customer service orientation, empathy, and proactive attitude

Telemedik

PR · On-site

$16 - $21.75/hr

  • Medical

  • Retirement

  • PTO

Bilingual (Spanish and English) preferred , especially for opportunities supporting services in the United States. * Strong customer service orientation, empathy, and proactive attitude

Telemedik

PR · On-site

$16 - $21.75/hr

  • Medical

  • Retirement

  • PTO

Bilingual (Spanish and English) preferred , especially for opportunities supporting services in the United States. * Strong customer service orientation, empathy, and proactive attitude

NexaMotion Group

PR · On-site

$13.50 - $18.50/hr

High School diploma and 3-5 years of work experience in a customer service or customer facing role, preferably in a contact center environment is preferred * Bi-lingual in English & Spanish is a plus

BCForward

Customer Service Representative

Mayaguez, PR · On-site

$12 - $13/hr

  • Medical

  • Dental

  • Vision

  • PTO

Customer Service Representative Location: San Juan PR/Mayaguez PR Duration: Contract to Hire ... Bilingual (Spanish) or multi-language skills required. Must be able to pass a validated language ...

Adecco

PR

$13 - $13.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Bilingual in Spanish and English required What's in it for you: * Weekly pay starting at $13.00 ... Customer Service Representative position in San Juan, PR! Pay Details: $13.00 to $13.50 per hour ...

AppleOne

Customer Service

Carolina, PR

$10.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

¿Te apasiona brindar un excelente servicio al cliente y crear exhibiciones atractivas? ¡Esta oportunidad es para ti! Buscamos una persona dinámica, organizada y con iniciativa para apoyar la ...

Bunzl

Customer Service Representative - Distribution

San Juan, PR · On-site

$15.75 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Customer Service Representative (CSR ), you'll support business customer accounts by handling ... Bilingual communication skills in Spanish & English are required. * Demonstrated ability to work ...

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Showing results 21-40

All JobsBilingual Customer Service JobsBilingual Customer Service Jobs in Puerto Rico

Bilingual Customer Service information

What is a bilingual customer service representative?

A Bilingual Customer Service Representative is a professional who assists customers in two or more languages, helping resolve their questions, concerns, or problems related to a company's products or services. They handle phone calls, emails, chats, or face-to-face interactions, ensuring that customers receive accurate information and support in their preferred language. These representatives play a crucial role in enhancing customer satisfaction and often act as a bridge between the company and diverse client groups.

What are the key skills and qualifications needed to thrive as a bilingual customer service representative?

To thrive as a Bilingual Customer Service Representative, you need fluency in at least two languages, strong communication abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center systems is typically required. Outstanding interpersonal skills, patience, and cultural sensitivity help you connect with diverse customers and resolve issues efficiently. These skills and qualities are crucial for delivering high-quality service, building customer loyalty, and supporting a wide client base.

How does being bilingual enhance collaboration and problem-solving within a customer service team?

Being bilingual allows you to bridge communication gaps between customers and team members who speak different languages, leading to quicker and more accurate resolutions. In a customer service environment, you may often collaborate with colleagues across departments to resolve complex issues for diverse clients. Your language skills enable you to clarify customer needs, share insights with your team, and ensure that all parties are on the same page. This not only improves customer satisfaction but also fosters a more inclusive and effective team dynamic.

What is the difference between Bilingual Customer Service vs Customer Support Specialist?

AspectBilingual Customer ServiceCustomer Support Specialist
Required CredentialsLanguage proficiency, customer service experienceTechnical knowledge, customer service experience
Work EnvironmentCall centers, retail, online supportCall centers, technical support, retail
Employer & Industry UsageRetail, telecom, banking, hospitalityTech companies, retail, software firms
Search & Comparison IntentLanguage skills combined with customer serviceTechnical support skills with customer service

While both roles involve assisting customers, Bilingual Customer Service emphasizes language skills alongside customer service, often in retail or service industries. Customer Support Specialists typically focus on technical or product-specific support, requiring technical knowledge. The roles overlap in customer interaction but differ in skill emphasis and industry focus.

What is a bilingual customer service?

A bilingual customer service role involves assisting customers in two languages, requiring fluency in both to communicate effectively. Employees often handle inquiries, resolve issues, and provide support across diverse language-speaking populations, sometimes using translation tools or language-specific training.

What are the most commonly searched types of Bilingual Customer Service jobs in Puerto Rico?

The most popular types of Bilingual Customer Service jobs in Puerto Rico are:

What are popular job titles related to Bilingual Customer Service jobs in Puerto Rico?

For Bilingual Customer Service jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Bilingual Customer Service jobs in Puerto Rico look for?

The top searched job categories for Bilingual Customer Service jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Bilingual Customer Service jobs?

Cities in Puerto Rico with the most Bilingual Customer Service job openings:

Bilingual Customer Service jobs near you
Infographic showing various Bilingual Customer Service job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 2% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Bilingual Commercial Services Specialist II (Manheim)

Cox Communications, Inc.

Toa Baja, PR • On-site

$20.10 - $30.10/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Cox Communications rating

8.3

Company rating: 8.3 out of 10

Based on 127 frontline employees who took The Breakroom Quiz

18th of 99 rated telecommunications companies

Job description

Company
Cox Automotive - USA
Job Family Group
Vehicle Operations
Job Profile
Commercial Services Specialist II
Management Level
Individual Contributor
Flexible Work Option
No remote option; must work at a specified Cox location
Travel %
No
Work Shift
Day
Compensation
Hourly base pay rate is $20.10 - $30.10/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Job Description
  • Primary point of contact for resolving client issues for accounts ranging from simple to highly complex, broad scope accounts, collaborating with the national sales team, physical site representatives, corporate Commercial Services post-sale team, Arbitrators and various stakeholders.
  • Assists with customer care issues and respond to dealer and commercial client inquiries, problems, or concerns in a professional manner, escalating as necessary.
  • Develops a positive relationship with assigned clients, seeking to understand their vehicle requirements and helping them understand auction processes, vehicle availability and processes for sale, preparation, and delivery.
  • In coordination with national account representative, follows account specific procedures to prepare and audit sale vehicle run process including managing run order, scheduling, providing notice to customer account, vehicle repairs, accurate charge posting (pre-sale and limited post-sale), reporting, invoicing, etc.
  • Monitors vehicle sales processes and liaise with auctioneers in lane, department managers, national commercial sales teams, mechanic shops, and operations to ensure efficient vehicle preparation and auction block representation to include both initial runs and re-runs on sale day.
  • Examines vehicles within the sales lineup, utilizing Auto Check to verify that inventory meets necessary specifications, identifying any missing vehicles, and collaborating with account representatives to ensure that vehicles are prepared for sale, complete with suitable imaging and announcements.
  • Coordinates vehicle transportation, ensuring timely delivery and resolution of emerging issues.
  • Reviews Condition Reports to capture required announcements (Structural, Flood, True Miles Unknown, AS IS - NAAA guidelines for miles and age), Branded Title, Manufacturer's Buyback, etc.
  • Educates and upsells national clients on complementary company products and services to ensure client satisfaction.
  • Works with other Manheim departments regarding post-sale activities, AR, and on other matters.
  • Generates file jackets for client audits containing condition reports and all invoices for performed work and transportation.
Qualifications:
Minimum:
  • High School Diploma/GED and 3 years' experience in a related field.
  • OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline.
  • OR 5 years' experience in a related field
  • Must be bilingual (English/Spanish)
  • Previous experience in automotive, auction, fleet management, logistics, or related administrative roles.
  • Strong organizational skills with the ability to manage multiple priorities.
  • Excellent verbal and written communication skills.
  • Proficiency in Microsoft Office Suite (Excel, Outlook, Word).
  • Ability to work under pressure in a fast-paced auction environment.
  • High level of accuracy and attention to detail.
Preferred:
  • Experience with auction management software (e.g., ASI, Auction Edge, AutoIMS, DRIVIN, etc.).
  • Knowledge of title processing and vehicle remarketing operations.
  • Prior experience supporting commercial accounts or B2B clients.

Drug Testing
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
EOE, including disability/vets
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

What Cox Communications employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Cox Communications

Sourced by ZipRecruiter

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today! Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark?

Industry

Media and telecom

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

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