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Bilingual Customer Service information

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How much do bilingual customer service jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for bilingual customer service in Indiana is $16.60, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $17.84 per hour, depending on experience, location, and employer.

What is a bilingual customer service?

A bilingual customer service role involves assisting customers in two languages, requiring fluency in both to communicate effectively. Employees often handle inquiries, resolve issues, and provide support across diverse language-speaking populations, sometimes using translation tools or language-specific training.

What is a bilingual customer service representative?

A Bilingual Customer Service Representative is a professional who assists customers in two or more languages, helping resolve their questions, concerns, or problems related to a company's products or services. They handle phone calls, emails, chats, or face-to-face interactions, ensuring that customers receive accurate information and support in their preferred language. These representatives play a crucial role in enhancing customer satisfaction and often act as a bridge between the company and diverse client groups.

What are the key skills and qualifications needed to thrive as a bilingual customer service representative?

To thrive as a Bilingual Customer Service Representative, you need fluency in at least two languages, strong communication abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center systems is typically required. Outstanding interpersonal skills, patience, and cultural sensitivity help you connect with diverse customers and resolve issues efficiently. These skills and qualities are crucial for delivering high-quality service, building customer loyalty, and supporting a wide client base.

What is the difference between Bilingual Customer Service vs Customer Support Specialist?

AspectBilingual Customer ServiceCustomer Support Specialist
Required CredentialsLanguage proficiency, customer service experienceTechnical knowledge, customer service experience
Work EnvironmentCall centers, retail, online supportCall centers, technical support, retail
Employer & Industry UsageRetail, telecom, banking, hospitalityTech companies, retail, software firms
Search & Comparison IntentLanguage skills combined with customer serviceTechnical support skills with customer service

While both roles involve assisting customers, Bilingual Customer Service emphasizes language skills alongside customer service, often in retail or service industries. Customer Support Specialists typically focus on technical or product-specific support, requiring technical knowledge. The roles overlap in customer interaction but differ in skill emphasis and industry focus.

How does being bilingual enhance collaboration and problem-solving within a customer service team?

Being bilingual allows you to bridge communication gaps between customers and team members who speak different languages, leading to quicker and more accurate resolutions. In a customer service environment, you may often collaborate with colleagues across departments to resolve complex issues for diverse clients. Your language skills enable you to clarify customer needs, share insights with your team, and ensure that all parties are on the same page. This not only improves customer satisfaction but also fosters a more inclusive and effective team dynamic.
What are the most commonly searched types of Bilingual Customer Service jobs in Indiana? The most popular types of Bilingual Customer Service jobs in Indiana are:
What are popular job titles related to Bilingual Customer Service jobs in Indiana? For Bilingual Customer Service jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Bilingual Customer Service jobs in Indiana look for? The top searched job categories for Bilingual Customer Service jobs in Indiana are:
Bilingual Customer Service jobs near you
Infographic showing various Bilingual Customer Service job openings in Indiana as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $34,528 per year, or $16.6 per hour.

Bilingual Customer Service Representative

Contact Government Services LLC

Indianapolis, IN • On-site

$14.75 - $18.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Job description

Bilingual Customer Service Representative

Employment Type: Full Time, Entry Level

CGS is seeking a Bilingual Customer Service Representative to join our team supporting a wide-ranging customer support initiative for a large Federal agency.

CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

Skills and Attributes for Success:
  • Reply to calls and emails from the public on housing and FHA mortgages.
  • Use a knowledge base and follow standard operating procedures (SOP) to answer customer requests.
  • Document your communications in our database.
Qualifications:
  • Bilingual and fully fluent in English and Spanish (both written and verbal)
  • High School diploma or General Educational Development (GED) certificate
  • Minimum of two (2) years of customer service, call center, or contact center work history.
  • Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation
Ideally, You Will Also Have:
  • Ability to follow policies, procedures, and regulations.
  • Ability to navigate a content management system, other applications and related web sites.
  • Strong written and verbal communication skills.
  • Excellent customer service, dependability and time management skills.
  • Keyboarding proficiency of at least 40 words per minute.
  • Call Center (omnichannel) background a plus.
Our Commitment:

Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems.

For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

We care about our employees. Therefore, we offer a comprehensive benefits package.

  • Health, Dental, and Vision
  • Life Insurance
  • 401k
  • Flexible Spending Account (Health, Dependent Care, and Commuter)
  • Paid Time Off and Observance of State/Federal Holidays

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Join our team and become part of government innovation!

Apply