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Bilingual Customer Service Manager Jobs in Indiana

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Bilingual Customer Service Manager information

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How much do bilingual customer service manager jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for bilingual customer service manager in Indiana is $16.60, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $17.84 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a bilingual customer service manager?

To thrive as a Bilingual Customer Service Manager, you need excellent proficiency in at least two languages, strong leadership abilities, and experience in customer service management. Familiarity with CRM platforms, call center software, and quality assurance tools is typically required, along with certifications such as Six Sigma or customer service management credentials. Outstanding interpersonal skills, problem-solving abilities, and cultural sensitivity are vital soft skills for building rapport and leading diverse teams. These skills and qualifications are crucial for ensuring effective communication, high customer satisfaction, and efficient team operations in multilingual environments.

What does a bilingual customer service manager do?

A Bilingual Customer Service Manager oversees customer service teams and ensures effective communication with clients in multiple languages. They handle customer inquiries, resolve issues, and implement service policies while bridging language and cultural gaps. Their role often includes training staff, monitoring performance, and improving customer satisfaction for diverse customer bases. This position is crucial for companies serving clients who speak different languages, as it helps enhance service quality and build strong relationships.

What is the difference between Bilingual Customer Service Manager vs Customer Service Supervisor?

AspectBilingual Customer Service ManagerCustomer Service Supervisor
CredentialsHigh school diploma or equivalent; often a bachelor's degree; bilingual proficiencyHigh school diploma or equivalent; leadership experience; bilingual skills often preferred
Work EnvironmentCall centers, corporate offices, retail settingsCustomer service departments, retail stores, call centers
Employer & Industry UsageUsed across industries requiring bilingual support, including retail, healthcare, and techCommon in retail, hospitality, and service industries

The Bilingual Customer Service Manager oversees customer service teams, manages operations, and ensures quality support, often requiring leadership skills and bilingual proficiency. The Customer Service Supervisor typically supervises daily team activities, handles escalations, and reports to management. While both roles require bilingual skills and customer service experience, the manager has broader responsibilities including strategic planning and team development.

What are the most commonly searched types of Bilingual Customer Service jobs in Indiana? The most popular types of Bilingual Customer Service jobs in Indiana are:
What cities in Indiana are hiring for Bilingual Customer Service Manager jobs? Cities in Indiana with the most Bilingual Customer Service Manager job openings:
Bilingual Customer Service Manager jobs near you
Infographic showing various Bilingual Customer Service Manager job openings in Indiana as of June 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, 1% Temporary, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $34,528 per year, or $16.6 per hour.

Bilingual Customer Service Representative

Contact Government Services LLC

Indianapolis, IN • On-site

$14.75 - $18.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Job description

Bilingual Customer Service Representative

Employment Type: Full Time, Entry Level

CGS is seeking a Bilingual Customer Service Representative to join our team supporting a wide-ranging customer support initiative for a large Federal agency.

CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

Skills and Attributes for Success:
  • Reply to calls and emails from the public on housing and FHA mortgages.
  • Use a knowledge base and follow standard operating procedures (SOP) to answer customer requests.
  • Document your communications in our database.
Qualifications:
  • Bilingual and fully fluent in English and Spanish (both written and verbal)
  • High School diploma or General Educational Development (GED) certificate
  • Minimum of two (2) years of customer service, call center, or contact center work history.
  • Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation
Ideally, You Will Also Have:
  • Ability to follow policies, procedures, and regulations.
  • Ability to navigate a content management system, other applications and related web sites.
  • Strong written and verbal communication skills.
  • Excellent customer service, dependability and time management skills.
  • Keyboarding proficiency of at least 40 words per minute.
  • Call Center (omnichannel) background a plus.
Our Commitment:

Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems.

For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

We care about our employees. Therefore, we offer a comprehensive benefits package.

  • Health, Dental, and Vision
  • Life Insurance
  • 401k
  • Flexible Spending Account (Health, Dependent Care, and Commuter)
  • Paid Time Off and Observance of State/Federal Holidays

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Join our team and become part of government innovation!

Apply