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Bilingual Customer Service Support Jobs (NOW HIRING)

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Bilingual Customer Service Representative

Baltimore, MD · On-site

$15.50 - $19.50/hr

A Junior Bilingual Customer Service Representative typically assists customers in both English and another language, providing support and resolving issues through various channels such as phone ...

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Bilingual Customer Service Support information

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How much do bilingual customer service support jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for bilingual customer service support in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.75 per hour, depending on experience, location, and employer.

What is a bilingual customer service support?

A Bilingual Customer Service Support is a professional who assists customers in at least two languages, helping to resolve their inquiries, concerns, or issues. They typically work in call centers, retail, finance, or other industries where companies serve diverse populations. Their responsibilities include answering questions, providing product or service information, processing orders, and troubleshooting problems. Being bilingual allows them to effectively communicate with a wider range of customers, enhancing customer satisfaction and company reputation.

What are the key skills and qualifications needed to thrive as a bilingual customer service support, and why are they important?

To thrive as a Bilingual Customer Service Support, you need fluency in two or more languages, strong communication abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is commonly required. Excellent problem-solving, patience, and interpersonal skills help you connect with diverse customers and resolve issues efficiently. These abilities ensure clear communication, high customer satisfaction, and effective support in a multicultural environment.

What are some common challenges faced by bilingual customer service support professionals, and how can they be managed?

Bilingual Customer Service Support professionals often encounter challenges such as accurately interpreting customer needs across languages and navigating cultural nuances in communication. Managing these challenges involves ongoing language practice, staying updated on company products in both languages, and leveraging resources like translation tools or language support teams. Additionally, maintaining patience and active listening helps ensure clear, effective communication, leading to positive customer experiences.

What is the difference between Bilingual Customer Service Support vs Customer Service Representative?

AspectBilingual Customer Service SupportCustomer Service Representative
Required CredentialsHigh school diploma; bilingual proficiency; customer service skillsHigh school diploma; customer service skills; language skills optional
Work EnvironmentCall centers, support desks, online chatRetail stores, call centers, offices
Employer & Industry UsageCustomer support, tech, retail, healthcareRetail, telecom, banking, hospitality
Common Search & ComparisonYesYes

Both roles involve assisting customers, but Bilingual Customer Service Support specifically requires fluency in two languages, enabling communication with diverse clients. Customer Service Representatives may or may not be bilingual but focus on general customer assistance. The bilingual aspect expands opportunities in industries serving multicultural populations.

More about Bilingual Customer Service Support jobs

What cities are hiring for Bilingual Customer Service Support jobs?

Cities with the most Bilingual Customer Service Support job openings:

What job categories do people searching Bilingual Customer Service Support jobs look for?

The top searched job categories for Bilingual Customer Service Support jobs are:

Bilingual Customer Service Support jobs near you
Infographic showing various Bilingual Customer Service Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $36,285 per year, or $17.4 per hour.

Bilingual Customer Service Representative

Houston, TX • On-site

Clayton Services
See more jobs at Clayton Servicesexternal

$18/hr

Other

Medical, Dental, Vision, PTO

Re-posted 27 days ago

Job description

Bilingual Customer Service Representative

Clayton Services is searching for a Bilingual Customer Service Representative to join a thriving company in North Houston. The Bilingual Customer Service Representative will begin in the call center for training and customer support before transitioning to the front payment center, assisting customers with payments, account inquiries, issue resolution, and eventually explaining contracts and obtaining signatures (no sales).

Job Type: Temp-to-Hire Pay Rate: $18.00/hour plus OT Benefits: Excellent benefits available after the successful completion of the temporary period, including medical, dental, vision, PTO, and more.

Bilingual Customer Service Representative Schedule:
  • Four 10-hour shifts per week
  • 8:45 AM – 8:00 PM on weekdays when scheduled
  • 9:45 AM – Close (around 8:00 PM) on weekends when scheduled
  • Weekend and holiday availability required (rotating schedule)
Bilingual Customer Service Representative Responsibilities:
  • Manage high volumes of inbound and outbound customer calls in a timely manner
  • Follow call scripts and company procedures when handling customer inquiries
  • Begin in the call center for training before moving to the front payment center
  • Assist customers with payments, account questions, complaints, and issue resolution
  • Research customer concerns and provide appropriate solutions or alternatives
  • Maintain accurate and detailed documentation of customer interactions in the CRM/database
  • Provide professional, high-level customer service in a fast-paced environment
  • Learn to explain contracts to customers and obtain required signatures (non-sales role)
  • Travel between company Gulf and South Houston locations once fully trained
  • Attend training sessions to improve product, system, and performance knowledge
  • Work closely with team members to support daily operational flow
  • Other duties as assigned
Bilingual Customer Service Representative Skills and Abilities:
  • Bilingual in English and Spanish (required)
  • Excellent communication and customer service skills
  • Strong computer and CRM proficiency
  • Ability to multi-task in a fast-paced, high-traffic environment
  • Quick learner who can adapt to new systems and procedures
  • Dependable, professional, and flexible with scheduling
  • Team-oriented with a desire for long-term growth and cross-training
Bilingual Customer Service Representative Education and Experience:
  • 1–2 years of customer support or call center experience highly preferred
  • Experience handling payments, financial transactions, or contracts is a plus
  • Experience meeting or exceeding performance metrics or quotas preferred
  • High school diploma or equivalent required
  • Must be able to work four 10-hour shifts per week
  • Must be available to work weekends and holidays on a rotating schedule
  • Must be able to commute to South Houston in the future (3–6 months after hire)
Bilingual Customer Service Representative Additional Compensation:
  • $15 travel pay when traveling between locations (paid through payroll)
  • $50 bonus for working either Saturday or Sunday once hired permanently
  • Tiered weekend incentive bonuses available as experience and cross-training increase

Bilingual Customer Service Representative - Immediate need. Apply today!

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