Beverage Program Manager Jobs in Baltimore, MD (NOW HIRING)

• Operations & Service Leadership

• Supervise and direct the day-to-day operations of casino bars, lounges, beverage stations, and assigned beverage venues.

• Maintain exceptional guest service standards and ensure all team members deliver a world-class guest experience.

• Lead by example through active floor presence, coaching, and hands-on support during peak business periods.

• Conduct pre-shift meetings to communicate operational priorities, promotions, service expectations, and guest service initiatives.

• Monitor beverage quality, presentation standards, cleanliness, and service consistency throughout all beverage outlets.

• Resolve guest concerns, complaints, and service recovery situations in a timely and professional manner.

• Ensure compliance with all responsible alcohol service laws and company policies.

Team Leadership & Development

• Supervise, coach, develop, and motivate bartenders, beverage servers, and support staff.

• Create a positive work environment that promotes teamwork, accountability, and employee engagement.

• Train team members on beverage preparation, service standards, product knowledge, upselling techniques, and responsible alcohol service.

• Conduct performance discussions, recognition programs, corrective actions, and ongoing coaching as necessary.

• Assist with recruiting, interviewing, onboarding, training, and retention of beverage team members.

• Ensure new hires receive complete departmental orientation and operational training.

Beverage Program & Inventory Management

• Maintain thorough knowledge of beer, wine, spirits, cocktails, and beverage trends.

• Monitor inventory levels, ordering, receiving, storage, and distribution of beverage products.

• Conduct inventory counts and assist with variance investigations and corrective actions.

• Control beverage costs through proper portioning, waste reduction, and inventory management practices.

• Ensure all products are rotated, stored, and handled according to company and regulatory standards.

• Partner with vendors and suppliers to support promotions, product launches, tastings, and team education opportunities.

Financial Accountability

• Monitor labor utilization and productivity to maintain budgeted staffing levels.

• Assist in preparing schedules that support business demands while controlling labor costs.

• Monitor beverage sales performance and identify opportunities to increase revenue and profitability.

• Support promotional programs, contests, and upselling initiatives designed to increase beverage sales.

• Ensure proper cash handling, cash accountability, POS procedures, and transactional accuracy.

Compliance & Safety

• Ensure compliance with gaming regulations, alcohol beverage licensing requirements, health department regulations, and company policies.

• Maintain a safe working environment for guests and team members.

• Ensure all incidents, guest concerns, and operational issues are documented and reported appropriately.

• Verify team adherence to company safety procedures, sanitation standards, and emergency protocols.

• Support audits and inspections as required by regulatory agencies and company standards.

Communication & Collaboration

• Communicate effectively with Food & Beverage leadership, Casino Operations, Security, Facilities, Marketing, and other departments.

• Partner with culinary and restaurant leadership to ensure seamless guest experiences across all venues.

• Assist other Food & Beverage operations as business needs require.

• Provide operational updates, shift summaries, and performance feedback to leadership.

Operational Readiness

• Conduct opening, shift, and closing inspections of beverage outlets.

• Verify adequate inventory, equipment functionality, operating supplies, and staffing levels.

• Ensure bars and service stations are fully stocked and prepared for business demands.

• Monitor outlet appearance, cleanliness, organization, and overall operational readiness throughout each shift.

Required

• High School Diploma or GED equivalent.

• Minimum two (2) years of bartending experience in a high-volume restaurant, casino, hotel, sports venue, or entertainment environment.

• Minimum two (2) years of supervisory or leadership experience in beverage operations.

• Experience supervising and developing front-line team members.

• Experience with inventory control, scheduling, labor management, and cash handling procedures.

• Working knowledge of Point-of-Sale (POS) systems.

Preferred

• Associate degree in Hospitality Management, Food & Beverage Management, Business Administration, or related field.

• Previous casino, hotel, resort, or entertainment venue experience.

• Beverage certifications such as ServSafe Alcohol, TIPS, BarSmarts, WSET, or equivalent.

• Experience managing multiple beverage outlets in a high-volume operation.

• Experience with beverage promotions, menu development, and vendor partnerships.

QUALIFICATIONS

• Strong leadership, coaching, and team-building skills.

• Extensive knowledge of beer, wine, spirits, cocktails, and current beverage trends.

• Ability to effectively diffuse guest complaints and resolve conflicts professionally.

• Excellent verbal and written communication skills.

• Strong organizational, analytical, and decision-making abilities.

• Ability to multitask and prioritize in a fast-paced, high-volume environment.

• Strong attention to detail and commitment to operational excellence.

• Ability to work independently while maintaining collaboration with multiple departments.

• Proficiency with Microsoft Office and hospitality management systems.

• Ability to obtain and maintain all required gaming and alcohol service licenses and certifications.

PHYSICAL REQUIREMENTS

• Must be able to stand and walk for extended periods throughout the shift.

• Must be able to lift, carry, push, and pull up to 50 pounds.

• Must be capable of bending, reaching, stooping, and moving throughout beverage outlets.

• Must be able to work in a fast-paced environment with constant guest interaction.

WORK ENVIRONMENT

• Fast-paced 24-hour casino and entertainment environment.

• Exposure to varying noise levels common within gaming and beverage operations.

• Must be available to work flexible schedules including days, evenings, overnight shifts, weekends, holidays, and special events.

• Expected to work extended hours when business demands require, including peak gaming periods, promotions, concerts, sporting events, holidays, and emergency operational situations.

• Must be able to perform effectively under pressure and maintain composure during high-volume business periods.

Salary Range

Starting Salary: $55,000 annually