Benefit Navigator Jobs (NOW HIRING)

Position Summary:

The EOT Navigator plays a central role in connecting participants to education and occupational training (EOT) opportunities that support career advancement, skill development, and long-term economic stability. This role is responsible for continuously identifying, developing, and maintaining strong partnerships with District Government agencies, and community-based public, private, religious, and non-profit organizations throughout the Washington Metropolitan Area.

Working closely with Case Managers and program staff, the EOT Navigator serves as a subject matter expert on available education and occupational training resources. The Navigator provides guidance to participants on appropriate training pathways, actively encourages enrollment, and supports participants in overcoming barriers to participation. This role also requires proactive troubleshooting with partner organizations to ensure participants remain engaged and successfully complete training programs.

In addition, the EOT Navigator facilitates workshops focused on two-generation (2Gen), hard skills development, and job readiness curricula to prepare participants for successful training and employment outcomes. The Navigator also supports program compliance by assisting with timekeeping processes to ensure alignment with TANF requirements and participation standards.

This is both a relationship-driven and operational role, requiring strong networking capabilities, deep knowledge of the local workforce and training ecosystem, and a commitment to improving outcomes for individuals facing employment and educational barriers.

Success in this role requires a deep understanding of the structural and personal challenges faced by low-income individuals and families, including systemic inequities, intergenerational poverty, trauma, and chronic disconnection from the labor market. Navigators must bring professional experience in service navigation of community services, motivational interviewing, and behavioral coaching, coupled with strong interpersonal, organizational, and data management skills. This role is outcome-driven and requires relentless commitment to participant progress, documentation accuracy, and meeting performance targets outlined by DHS and The Fedcap Group.

What You'll Do 

Education & Occupational Training Development & Enrollment

• Continuously network, develop, and nurture relationships with District Government agencies and community-based public, private, religious, and non-profit organizations to maintain a comprehensive understanding of available education and occupational training programs.
• Achieve a minimum of six (6) participant enrollments and/or successful training completions per month by proactively matching participants to appropriate education and occupational training opportunities and supporting their engagement through completion. 
• Stay informed on the breadth and depth of education, credentialing, and training programs available across the Washington Metropolitan Area.
• Support participants in identifying appropriate education and training pathways that align with their career goals and skill gaps.

Participant Guidance & Enrollment Support

• Work closely with Case Managers to assess participant needs and recommend appropriate education and occupational training programs.
• Clearly explain the scope, expectations, and benefits of available training opportunities to participants.
• Encourage and facilitate participant enrollment in appropriate education and occupational training programs.
• Plan and deliver at least one (1) monthly community partnership presentation to promote available education and training opportunities, and support the planning and execution of at least one (1) quarterly engagement event that includes participation from a minimum of five (5) partner organizations developed through the Navigator's professional relationships.
• Provide ongoing support to participants throughout the enrollment process, ensuring timely placement and engagement.

Compliance & Documentation Oversight

• Review all participant timesheets and supporting documentation for approximately 100 customers weekly to ensure compliance with federal TANF activity regulations, DHS guidelines, and internal program policies. 100% of timesheets reviewed within 48 hours of submission.

• Contact educational institutions that the participant is enrolled at to verify class attendance and/or review documentation submitted by participant of proof of their class attendance.

• Identify documentation discrepancies and collaborate with Case Managers to resolve errors promptly; provide recurring quality trend feedback to program leadership. 

• Documentation is only submitted to funder when the document will comply with standards and approved by funder. 2% documentation error rate identified during internal audits.

• Ensure all participation, compliance, outreach efforts, and employment updates are accurately documented in the Electronic Case Management (ECM) system within 24 hours.

• Continuously evaluate and refine internal documentation and review procedures to strengthen compliance and audit readiness.

Outreach & Participant Engagement Support

• Conduct immediate outreach (within 24 hours) to a caseload of 50-80 participants weekly who fail to report to mandatory appointments or services, utilizing phone, email, mail, and home visits as appropriate.

• Actively document all outreach attempts and outcomes in ECM to support compliance and performance tracking.

• Share timely updates with Case Managers regarding outreach efforts, engagement status, and participation gaps.

• Promote the value of employment and participation, reinforcing program expectations and encouraging re-engagement in required work activities.

• Identify barriers to participation-including health, mental health, housing instability, childcare, domestic violence, and transportation challenges-and coordinate with Case Managers to support mitigation strategies.

Data Tracking & Program Coordination

• Maintain accurate documentation of participant referrals, enrollments, placements, and outcomes in designated systems.
• Track and report on training utilization, engagement, and completion outcomes.
• Collaborate with internal teams to align training placements with overall participant service plans and workforce goals.
• Contribute to program reporting and performance monitoring requirements.

Two-Generational Resource Navigation

• Assist participants in accessing wraparound supports, including healthcare, mental health, childcare, early childhood education, financial aid, tax credits, and legal services.

• Guide participants through systems navigation, providing warm handoffs to external providers and following up to ensure services were received and needs were met.

• Support participants in leveraging their social capital and building peer connections through workshops and group activities.

Professional Development & Team Collaboration

• Participate in regional learning collaboratives and training sessions to stay informed of emerging practices in mobility coaching and two-generational service delivery.

• Collaborate with fellow Navigators, Supervising Navigators, and community partners to ensure service alignment, consistency, and quality.

• Adhere to all Fedcap and DHS policies and protocols; participate in required trainings and contribute to a culture of respect, accountability, and excellence.

You're a great fit for this role if you have: 

• A bachelor's degree in social work, Human Services, Workforce Development, or a related field from an accredited institution required.
• Or minimum of five (5) years of experience conducting education and occupational training development and enrollment activities.
• 1 year of experience in case management, vocational rehabilitation, workforce development, or social services, preferably serving low-income, TANF, or other public-benefit populations.
• 1 year of demonstrated success in coaching, barrier resolution, and performance-driven human services settings.
• 1 year experience conducting workshops or trainings to adult learners. And/or education or experience deemed appropriate by the agency.

Salary: $23.08-$25.49/hr. /$48k to $53k annual

Mission:  Fedcap, Inc. makes high outcome, life-changing, sustainable differences for individuals and families to improve their economic well-being through work.
Fedcap, Inc. offers a wide array of programs and services to help individuals achieve success in education and employment and become self-sufficient adults. Our specific focus areas include case management, work readiness, vocational and employer based training, job placement and post placement supports.
Fedcap, Inc. provides a broad range of services to thousands of individuals across a growing footprint, helping them achieve economic and social well-being. Our team of talented, caring staff are passionate about our work. They are committed to ensuring that every individual served can experience the dignity that comes from a job.
Fedcap, Inc. launched as part of The Fedcap Group in 2018.
Website:  https://fedcapinc.org/