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Behavioral Health Operations information

What are behavioral health operations?

Behavioral health operations refer to the management and coordination of services, personnel, and resources within organizations that provide mental health and substance use treatment. This role involves overseeing workflows, ensuring regulatory compliance, optimizing patient care delivery, and improving operational efficiency. Professionals in behavioral health operations may also manage budgets, staff training, and quality improvement initiatives to support the overall mission of behavioral health organizations.

What is the difference between Behavioral Health Operations vs Behavioral Health Clinician?

AspectBehavioral Health OperationsBehavioral Health Clinician
CredentialsTypically requires a bachelor's degree or related experience; certifications varyRequires a license (e.g., LCSW, LPC, LMFT) and relevant clinical certifications
Work EnvironmentAdministrative settings, clinics, hospitals, or community organizationsDirect patient care in clinics, hospitals, or outpatient settings
Employer & Industry UsageUsed in healthcare organizations managing programs and operationsUsed by licensed professionals providing therapy and assessments
Search & Comparison IntentFocuses on management, coordination, and operational rolesFocuses on clinical treatment and patient interaction

Behavioral Health Operations roles primarily involve managing programs, coordinating services, and overseeing administrative functions within behavioral health organizations. In contrast, Behavioral Health Clinicians provide direct patient care, including therapy and assessments. Both roles are essential but differ significantly in responsibilities, credentials, and work environment.

What are some common challenges faced in a Behavioral Health Operations role, and how can they be addressed?

Professionals in Behavioral Health Operations often encounter challenges such as coordinating care across multidisciplinary teams, maintaining compliance with changing healthcare regulations, and optimizing workflow efficiency in fast-paced environments. Addressing these challenges requires strong organizational skills, adaptability, and clear communication with clinical staff, administrators, and external partners. Leveraging technology and standardized processes can help streamline operations, while ongoing training ensures teams remain compliant and effective in delivering quality behavioral health services.

What are the key skills and qualifications needed to thrive in Behavioral Health Operations, and why are they important?

To thrive in Behavioral Health Operations, you need a solid understanding of healthcare administration, behavioral health regulations, and experience in program management, often supported by a degree in healthcare administration, public health, or a related field. Familiarity with electronic health records (EHR) systems, data analytics tools, and compliance management software is typically required. Strong leadership, problem-solving abilities, and effective communication skills enable success in coordinating teams and ensuring quality care. These competencies are crucial for optimizing operational efficiency, regulatory compliance, and positive outcomes for patients and staff.
What are popular job titles related to Behavioral Health Operations jobs in Virginia? For Behavioral Health Operations jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Behavioral Health Operations jobs in Virginia look for? The top searched job categories for Behavioral Health Operations jobs in Virginia are:
What cities in Virginia are hiring for Behavioral Health Operations jobs? Cities in Virginia with the most Behavioral Health Operations job openings:
Behavioral Health Operations jobs near you
Infographic showing various Behavioral Health Operations job openings in Virginia as of July 2026, with employment types broken down into 8% As Needed, 84% Full Time, and 8% Part Time. Highlights an 100% In-person job distribution.
Behavioral Health Operations Manager

Behavioral Health Operations Manager

Epic Health Partners

Danville, VA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Job description

Salary: $65,000 - $75,000 annually

We are seeking an organized and motivated Operations Manager to support high-quality behavioral health and wellness services through strong leadership and effective daily operations. This role offers the opportunity to make a meaningful impact by supporting staff, improving processes, and ensuring programs run smoothly and efficiently. Working closely with clinical and administrative teams, the Operations Manager helps drive program effectiveness by analyzing service metrics, coordinating team efforts, and supporting implementation initiatives while maintaining compliance with regulatory and organizational standards.


Essential Duties & Responsibilities

  • Oversee daily operations to ensure services are efficient, consistent, and aligned with organizational standards
  • Manage staff scheduling, coverage, and attendance to maintain appropriate staffing and program continuity
  • Provide leadership and day-to-day support to staff, fostering accountability, professionalism, and a strong team culture
  • Train, coach, and develop staff to build skills, strengthen performance, and support long-term growth
  • Identify training needs and coordinate development opportunities to improve team effectivenessMonitor service metrics and performance data to identify trends, gaps, and opportunities for improvement
  • Drive operational improvements by refining workflows, strengthening processes, and implementing practical solutions
  • Support program implementation and ensure services are delivered as designed and at expected quality levels
  • Address operational challenges proactively and resolve issues in a timely, solutions-focused manner
  • Track and report on key performance indicators (KPIs), using data to guide decisions and improve outcomes
  • Oversee documentation practices to ensure accuracy, timeliness, and full regulatory compliance
  • Maintain compliance with DBHDS, Medicaid, and all applicable regulatory and organizational requirements
  • Coordinate closely with clinical and administrative teams to support cohesive, effective service delivery
  • Lead or support staff meetings, focusing on performance, communication, and continuous improvement
  • Assist with administrative operations, including timesheets, payroll support, and productivity tracking
  • Promote and maintain a safe, structured, and trauma-informed environment for clients and staff


Qualifications

  • Associates degree in Human Services, Business Administration, or related field (Bachelors preferred)
  • 12 years of experience in behavioral health, addiction services, or operations/administrative support
  • Working knowledge of DBHDS regulations, ASAM criteria, and Medicaid billing basics
  • Strong organizational skills with the ability to manage multiple priorities
  • Ability to problem-solve and adapt in a fast-paced environment
  • Strong communication skills and ability to work across teams
  • Proficiency in Microsoft Office Suite and electronic health records (EHR) systems


Benefits

This fulltime position offers a comprehensive benefits package designed to support employee wellbeing and longterm professional growth, including:

  • Health, dental, and vision insurance
  • Paid time off
  • Retirement plan options
  • Ongoing training and professional development


About Epic Health Partners
Epic Health Partners is a behavioral health organization dedicated to providing highquality, personcentered care for individuals navigating substance use and mental health challenges. We deliver services rooted in evidencebased, traumainformed, and recoveryoriented practices. Our team is committed to professionalism, accountability, and collaborationsupporting both the people we serve and the staff who serve them. As Epic continues to grow, we remain focused on building strong teams, developing staff, and creating sustainable programs that reflect our values and standards of care.