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Behavioral Health Operations Jobs in Delaware (NOW HIRING)

UHS

Mental Health Technician (DEGREE)

Dover, DE · On-site

$17 - $23/hr

... operations and maintaining an engaging, therapeutic environment for high patient satisfaction. What does a Mental Health Technician value at Dover Behavioral Health System? An environment that puts ...

UHS

Mental Health Technician (DEGREE)

Dover, DE

$17 - $23/hr

... operations and maintaining an engaging, therapeutic environment for high patient satisfaction. What does a Mental Health Technician value at Dover Behavioral Health System? An environment that puts ...

UHS

Mental Health Technician (DEGREE)

Dover, DE · On-site

$17 - $23/hr

... operations and maintaining an engaging, therapeutic environment for high patient satisfaction. What does a Mental Health Technician value at Dover Behavioral Health System? An environment that puts ...

UHS

Mental Health Technician (NO DEGREE)

Dover, DE · On-site

$17 - $23/hr

... operations and maintaining an engaging, therapeutic environment for high patient satisfaction. What does a Mental Health Technician value at Dover Behavioral Health System? An environment that puts ...

UHS

Mental Health Technician (NO DEGREE)

Dover, DE · On-site

$17 - $23/hr

... operations and maintaining an engaging, therapeutic environment for high patient satisfaction. What does a Mental Health Technician value at Dover Behavioral Health System? An environment that puts ...

UHS

Mental Health Technician (NO DEGREE)

Dover, DE

$17 - $23/hr

... operations and maintaining an engaging, therapeutic environment for high patient satisfaction. What does a Mental Health Technician value at Dover Behavioral Health System? An environment that puts ...

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Behavioral Health Operations information

What is behavioral health operations?

Behavioral health operations refer to the management and coordination of services, personnel, and resources within organizations that provide mental health and substance use treatment. This role involves overseeing workflows, ensuring regulatory compliance, optimizing patient care delivery, and improving operational efficiency. Professionals in behavioral health operations may also manage budgets, staff training, and quality improvement initiatives to support the overall mission of behavioral health organizations.

What are the key skills and qualifications needed to thrive in behavioral health operations?

To thrive in Behavioral Health Operations, you need a solid understanding of healthcare administration, behavioral health regulations, and experience in program management, often supported by a degree in healthcare administration, public health, or a related field. Familiarity with electronic health records (EHR) systems, data analytics tools, and compliance management software is typically required. Strong leadership, problem-solving abilities, and effective communication skills enable success in coordinating teams and ensuring quality care. These competencies are crucial for optimizing operational efficiency, regulatory compliance, and positive outcomes for patients and staff.

What are some common challenges faced in behavioral health operations, and how can they be addressed?

Professionals in Behavioral Health Operations often encounter challenges such as coordinating care across multidisciplinary teams, maintaining compliance with changing healthcare regulations, and optimizing workflow efficiency in fast-paced environments. Addressing these challenges requires strong organizational skills, adaptability, and clear communication with clinical staff, administrators, and external partners. Leveraging technology and standardized processes can help streamline operations, while ongoing training ensures teams remain compliant and effective in delivering quality behavioral health services.

What is the difference between Behavioral Health Operations vs Behavioral Health Clinician?

AspectBehavioral Health OperationsBehavioral Health Clinician
CredentialsTypically requires a bachelor's degree or related experience; certifications varyRequires a license (e.g., LCSW, LPC, LMFT) and relevant clinical certifications
Work EnvironmentAdministrative settings, clinics, hospitals, or community organizationsDirect patient care in clinics, hospitals, or outpatient settings
Employer & Industry UsageUsed in healthcare organizations managing programs and operationsUsed by licensed professionals providing therapy and assessments
Search & Comparison IntentFocuses on management, coordination, and operational rolesFocuses on clinical treatment and patient interaction

Behavioral Health Operations roles primarily involve managing programs, coordinating services, and overseeing administrative functions within behavioral health organizations. In contrast, Behavioral Health Clinicians provide direct patient care, including therapy and assessments. Both roles are essential but differ significantly in responsibilities, credentials, and work environment.

What are popular job titles related to Behavioral Health Operations jobs in Delaware?

For Behavioral Health Operations jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Behavioral Health Operations jobs in Delaware look for?

The top searched job categories for Behavioral Health Operations jobs in Delaware are:

What cities in Delaware are hiring for Behavioral Health Operations jobs?

Cities in Delaware with the most Behavioral Health Operations job openings:

Behavioral Health Operations jobs near you
Infographic showing various Behavioral Health Operations job openings in Delaware as of August 2026, with employment types broken down into 2% As Needed, 75% Full Time, 17% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Operations Support Specialist

Delaware Guidance Services

Wilmington, DE • On-site

$50K - $66K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Summary/objective
The Operations Support Specialist will be expected to assist with the following job duties, as determined by operational need and as assigned by the Operations Support Coordinator and/or DGS Practice Manager. The Operations Support Specialist must pass an annual HIPAA privacy and security training.
Essential functions:
Intake and Scheduling
  • Answer phone calls, prioritize messages, and use the telephone system effectively
  • Make reminder calls to patients before their scheduled appointments and document the outcomes
  • Call and reschedule patients who miss their appointments and document the no call/no show process
  • Check in patients for their behavioral health appointments and update their demographic and insurance information, verify legal guardianship if anyone other than biological parents
  • Verify insurance coverage and inform patients of any lapses or eligibility for the DGS sliding fee scale program.
  • Scan relevant documents, such as insurance cards, identification cards, and behavioral health records, before the end of the day
  • Schedule intake appointment, update appointment in computer, and notify appropriate therapist; manage intake wait list and coordinate/communicate as necessary with outpatient coordinators; send letters to legal guardian when attempts to schedule an intake appointment have not been successful
  • Prepare new patient packets for behavioral health and ensure that all new patients complete the intake assessment before their visit. Assist patients with any questions or difficulties regarding the assessment
  • Ensure that all forms are up to date and have enough copies available.
  • Schedule appointments for current outpatient and psychiatry clients and families; call clients who have not been seen in 60+ days, continue to monitor therapist and NP schedules to ensure they are full
  • Maintain a courteous, helpful, and professional attitude when dealing with co-workers, patients, and their families. Respect confidentiality at all times.
Front Desk
  • Manage waiting room, check-in/check-out clients, verify current demographics and insurance, scan insurance card, collect co-pays issuing receipt and record co-pay, notify clinician/provider of client arrival
  • Print daily schedule, notate outstanding balances, verify insurance, and confirm appointments for the following day(s)
  • Distribute mail and incoming documentation; maintain DGS forms for the site; open/close building
Medical Records
  • Maintain chart audit and verify deficiencies; open/close clinical records/charts; monitor retention and destruction of charts; distribute deficiency reports and case reviews; copy, send, scan medical records requested by third parties; pull charts for studies and insurance company audits
  • Copy all PBH service admission referral forms, enter into EMR, scan, and coordinator with Clinical Coordinator and DGS Billing Department
General Responsibilities
  • Uphold professional standards of treatment and the mission of the organization
  • Maintain a quality code of conduct, ethics and professionalism
  • Provide goal-directed and team-oriented services
  • Communicate effectively and professionally with all stakeholders
Competencies/ Capabilities:
  • Planning & organization/time management
  • Initiative/drive, and self-starter
  • Collaborative Team Member, Strong Interpersonal skills/relationships/teamwork
  • Judgment/decision making/problem solving
  • Adaptability/continuous improvement/flexibility
  • Commitment and willingness to professional growth and development
Supervisory responsibilities: None
Work environment: Office-based
Physical demands:
  • Prolonged periods of sitting at a desk and working on a computer
  • Must be able to lift up to 15 pounds at times
Travel required: Minimal, may be asked to travel between sites on occasion
Minimum qualifications:
  • High school diploma or general education degree (GED); or at least three months' related experience and/or training; or equivalent combination of education and experience.
  • Ability to prioritize tasks and handle multiple assignments simultaneously
  • Ability to maintain confidentiality
Preferred qualifications:
  • Medical records and medical scheduling experience
EEO:
Delaware Guidance Services is an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Other duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
About Delaware Guidance Services
Delaware Guidance Services for Children and Youth, Inc. (DGS) is the largest provider of outpatient behavioral health services to children and families in Delaware. We operate offices in Wilmington, Newark, Dover, Lewes, and Seaford, and we are the only statewide not-for-profit outpatient behavioral health organization for children and adolescents accredited by JCAHO. In 2020, we were honored as a Compassionate Champion for our dedication to serving youth and families using a trauma-informed approach.
Through DGS, clients and families have access to outpatient counseling, group therapy, parent-child interaction therapy, and school-based services. Our community-based service lines serve youth and families who require a more intense therapeutic protocol. DGS' 24-hour statewide Mobile Response and Stabilization Services (MRSS) dispatches skilled crisis intervention clinicians to provide immediate care to children experiencing behavioral health crises. Therapeutic options are available for a wide range of diagnoses including depression, anxiety, mood disorders, eating disorders, traumatic stress-related disorders, and suicidal ideation. In 2021, DGS clinicians provided over 54,000 direct care hours to children, youth, and families in Delaware. Over 93% of clients report improvement in their level of functioning following treatment, and therapeutic benefits derived from trauma-informed care extend to clients' siblings, caregivers, classmates, and peers.
Our client population is racially and ethnically diverse; 80% of DGS clients are Medicaid recipients and 90% have household incomes under $30,000. Many of our clients present with significant treatment challenges including learning impacts due to missed school and negative economic impact due to parental missed work. We provide care to anyone in need, regardless of insurance status or ability to pay for care. DGS also provides services specifically tailored to meet the unique behavioral health care needs of child welfare-involved families and foster youth
Why Work at Delaware Guidance Services?
DGS strives to build a collaborative, flexible, and client-focused work environment. Employee wellness is a top priority. In addition to offering flexible work arrangements, DGS offers a comprehensive and competitive employee benefits package including the following:
  • Competitive Compensation
  • Incentive Pay for Specific Roles
  • Generous Paid Time Off (starting at 44 days of paid leave a year)
  • Up to 6% Annual Contribution to Your Retirement Fund
  • Free Professional Development Opportunities
  • Medical, Dental and Vision Insurance
  • Life and Long-term Disability Insurance

Position Highlights:
  • Generous benefits and time off policies
  • Ability to work with children through a mission driven organization

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