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Bdc Manager Jobs in Chicago, IL (NOW HIRING)

Elmhurst Ford

BDC manager

Bensenville, IL · On-site

Service BDC Manager Elmhurst Ford - Service Department Bensenville, Illinois Position Overview Elmhurst Ford is seeking an experienced, motivated, and results-driven Service Business Development ...

Elmhurst Ford

BDC manager

Bensenville, IL · On-site

Service BDC Manager Elmhurst Ford - Service Department Bensenville, Illinois Position Overview Elmhurst Ford is seeking an experienced, motivated, and results-driven Service Business Development ...

Elmhurst Ford

BDC manager

Bensenville, IL · On-site

Service BDC Manager Elmhurst Ford - Service Department Bensenville, Illinois Position Overview Elmhurst Ford is seeking an experienced, motivated, and results-driven Service Business Development ...

Elmhurst Ford

Service BDC Manager

Bensenville, IL · On-site

The Service BDC Manager is responsible for driving service appointment volume, improving customer retention, maximizing declined-service and maintenance opportunities, and ensuring our customers ...

New

Elmhurst Ford

Service BDC Manager

Bensenville, IL · On-site

The Service BDC Manager is responsible for driving service appointment volume, improving customer retention, maximizing declined-service and maintenance opportunities, and ensuring our customers ...

New

Elmhurst Ford

Service BDC Manager

Bensenville, IL · On-site

The Service BDC Manager is responsible for driving service appointment volume, improving customer retention, maximizing declined-service and maintenance opportunities, and ensuring our customers ...

New

Victory Nissan Chesterton

BDC Manager

Chesterton, IN · On-site

In addition, the BDC Manager hires, trains, and monitors the team which handles most follow-up, all internet leads and inbound calls and lead generation. The ideal candidate has experience in a large ...

Victory Nissan Chesterton

BDC Manager

Chesterton, IN · On-site

$60K - $170K/yr

In addition, the BDC Manager hires, trains, and monitors the team which handles most follow-up, all internet leads and inbound calls and lead generation. The ideal candidate has experience in a large ...

Castle Automotive Group

BDC Manager

North Riverside, IL · On-site

$80 - $110/hr

At least 2 years BDC management experience * Strong communication skills * Positive energy * Eager to improve * Competitive attitude * Previous sales experience required * Automotive industry ...

Castle Cars

BDC Manager

Riverside, IL · On-site

$80 - $110/hr

At least 2 years BDC management experience * Strong communication skills * Positive energy * Eager to improve * Competitive attitude * Previous sales experience required * Automotive industry ...

Elgin Toyota

BDC Manager-Automotive

Streamwood, IL · On-site

BDC Manager - AutomotiveBuild a Long-Term Career with an Award-Winning Automotive Group Award-Winning Bob Loquercio Auto Group is seeking an experienced, motivated, and results-driven BDC Manager to ...

Elgin Toyota

BDC Manager-Automotive

Streamwood, IL · On-site

BDC Manager - Automotive Build a Long-Term Career with an Award-Winning Automotive Group Award-Winning Bob Loquercio Auto Group is seeking an experienced, motivated, and results-driven BDC Manager to ...

Elgin Toyota

BDC Manager-Automotive

Streamwood, IL · On-site

BDC Manager - Automotive Build a Long-Term Career with an Award-Winning Automotive Group Award-Winning Bob Loquercio Auto Group is seeking an experienced, motivated, and results-driven BDC Manager to ...

Arnie Bauer Buick Cadillac GMC

BDC Manager

Matteson, IL · On-site

The Sales BDC Manager is a high-level "Revenue Architect" responsible for leading a multi-site team of multiple agents. This role is tasked with defining lead processes, innovating through technology ...

Arnie Bauer Buick Cadillac GMC

BDC Manager

Matteson, IL · On-site

The Sales BDC Manager is a high-level "Revenue Architect" responsible for leading a multi-site team of multiple agents. This role is tasked with defining lead processes, innovating through technology ...

Castle Buick-gmc, Inc.

BDC Manager

Riverside, IL · On-site

$80 - $110/hr

At least 2 years BDC management experience * Strong communication skills * Positive energy * Eager to improve * Competitive attitude * Previous sales experience required * Automotive industry ...

Castle Automotive Group

BDC Manager

Riverside, IL · On-site

$80 - $110/hr

At least 2 years BDC management experience * Strong communication skills * Positive energy * Eager to improve * Competitive attitude * Previous sales experience required * Automotive industry ...

Castle Subaru

BDC Manager

Riverside, IL · On-site

$80 - $110/hr

At least 2 years BDC management experience * Strong communication skills * Positive energy * Eager to improve * Competitive attitude * Previous sales experience required * Automotive industry ...

Arnie Bauer Buick Cadillac GMC

BDC Manager

Matteson, IL · On-site

The Sales BDC Manager is a high-level "Revenue Architect" responsible for leading a multi-site team of multiple agents. This role is tasked with defining lead processes, innovating through technology ...

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All JobsBdc JobsBdc Manager JobsBdc Manager Jobs in Chicago, IL

Bdc Manager information

See Chicago, IL salary details

$19.6K

$71.3K

$119K

How much do bdc manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for bdc manager in Chicago, IL is $71,279.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,400.00 and $88,100.00 per year, depending on experience, location, and employer.

What is a BDC manager?

A BDC manager oversees the business development center (BDC) at an automotive dealership. The BDC department is responsible for setting appointments with potential buyers to meet with the sales representatives at the dealership. Staff members, known as development business representatives (DBR) or business development representatives (BDR), make these calls. As the BDC manager, your duties include hiring and training these representatives, setting quotas and appointment goals, driving sales, and tracking results.

What are the key skills and qualifications needed to thrive as a BDC manager?

To thrive as a BDC Manager, you need expertise in lead management, sales processes, and customer relationship strategies, often supported by experience in automotive sales or business development. Familiarity with CRM systems, phone tracking software, and dealership management tools is typically required. Outstanding communication, leadership, and problem-solving skills help a BDC Manager motivate teams and create positive customer experiences. These skills are crucial for driving sales growth, improving customer satisfaction, and ensuring efficient business development operations.

What are the main challenges a BDC manager might face when managing a dealership's customer communications?

A BDC (Business Development Center) Manager often faces the challenge of balancing high call and email volumes while ensuring each customer interaction is prompt, personalized, and effective. Coordinating between the sales, service, and marketing teams to maintain up-to-date information and a seamless customer experience can also be demanding. Additionally, keeping the BDC team motivated and trained on evolving CRM technologies and dealership processes is essential for meeting performance goals. Success in this role often relies on strong organizational, leadership, and communication skills.

What is the difference between Bdc Manager vs Bdc Representative?

AspectBdc Manager

CredentialsExperience in sales, customer service, and team management; often requires a high school diploma or equivalent, some roles prefer post-secondary education.
Work EnvironmentOffice setting, managing a team, overseeing sales processes, and coordinating with dealerships or sales departments.
Employer & Industry UsageUsed in automotive, retail, and financial sectors; common in dealerships and sales organizations.

The Bdc Manager oversees the Business Development Center team, focusing on sales strategy, team leadership, and performance metrics. In contrast, a Bdc Representative primarily handles customer inquiries, schedules appointments, and supports sales efforts directly. The manager has broader responsibilities, including staff management and strategic planning, while the representative focuses on customer interaction and lead generation.

How much do Bdc managers make?

Bdc managers typically earn an average salary ranging from $45,000 to $70,000 annually, depending on experience, location, and the size of the dealership or organization. Compensation may also include bonuses and commissions based on performance and sales targets.

Is being a Bdc Manager a good job?

A BDC Manager oversees the business development center, managing customer interactions and sales processes, often requiring strong communication and organizational skills. The role can offer competitive salaries, performance-based bonuses, and opportunities for advancement within automotive or sales industries. Job satisfaction depends on individual skills, work environment, and company support.
More about Bdc Manager jobs

What are the most commonly searched types of Bdc jobs in Chicago, IL?

The most popular types of Bdc jobs in Chicago, IL are:

What are popular job titles related to Bdc Manager jobs in Chicago, IL?

For Bdc Manager jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Bdc Manager jobs in Chicago, IL look for?

The top searched job categories for Bdc Manager jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Bdc Manager jobs?

Cities near Chicago, IL with the most Bdc Manager job openings:

Bdc Manager jobs near you
Infographic showing various Bdc Manager job openings in Chicago, IL as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $71,279 per year, or $34.3 per hour.

BDC manager

Elmhurst Ford

Bensenville, IL • On-site

Full-time

Posted 5 days ago

Job description

Service BDC Manager
Elmhurst Ford - Service Department
Bensenville, Illinois
Position Overview
Elmhurst Ford is seeking an experienced, motivated, and results-driven Service Business Development Center (BDC) Manager to lead and develop our Service BDC operation.
The Service BDC Manager is responsible for driving service appointment volume, improving customer retention, maximizing declined-service and maintenance opportunities, and ensuring our customers receive a professional and consistent experience from initial contact through their service visit.
This is a hands-on leadership position. The ideal candidate understands dealership fixed operations, is highly comfortable with outbound customer contact, can manage a team through measurable KPIs, and understands that a successful BDC should produce a clear and measurable return on investment for the dealership.
Primary Responsibilities
BDC Leadership & Development
  • Recruit, train, coach, and manage Service BDC representatives.
  • Establish daily, weekly, and monthly performance expectations.
  • Conduct regular call reviews and provide individual coaching.
  • Create a positive, competitive, and accountable team environment.
  • Develop effective phone, text, and email processes and scripts.
  • Ensure representatives are consistently following up with customers and documenting activity.
  • Hold the department accountable for both activity and results-not simply call volume.
Appointment Generation & Customer Retention
  • Drive inbound and outbound service appointment scheduling.
  • Manage follow-up campaigns for:
    • Declined services
    • Overdue maintenance
    • Lost and inactive customers
    • First-service customers
    • Recall opportunities
    • Previously canceled or missed appointments
    • Customers who have not returned within expected service intervals
    • Outside customer and fleet prospect lists
  • Develop strategies to reactivate customers who have not serviced with Elmhurst Ford recently.
  • Increase appointment volume while maintaining appointment quality and show rates.
  • Support customer retention initiatives designed to increase long-term service loyalty.
BDC Performance & ROI
The Service BDC Manager will be expected to manage the department based on measurable results. Key performance indicators may include:
  • Appointments scheduled
  • Appointments shown
  • Appointment show rate
  • Repair orders generated
  • Customer-pay repair orders
  • Declined-service recovery
  • Customer retention/reactivation
  • Outbound contact and conversion rates
  • Revenue and gross profit generated from BDC activity
  • Cost per appointment
  • Cost per repair order
  • Overall BDC return on investment

The Manager will be responsible for regularly reporting BDC performance to Fixed Operations leadership and identifying opportunities to improve productivity, conversion, and profitability.
Xtime & CRM Management
  • Utilize Xtime and other dealership systems to manage service opportunities and customer communication.
  • Maintain accurate customer records, appointment information, and follow-up activity.
  • Create and manage outbound campaigns based on dealership objectives.
  • Monitor appointment capacity and work closely with Service Management to maximize shop utilization.
  • Ensure campaigns are targeted appropriately based on available technician capacity and dealership needs.
  • Track campaign performance from initial contact through completed repair order whenever possible.
Partnership With Service Operations
The Service BDC Manager will work closely with the Fixed Operations Director, Service Managers, Service Advisors, Parts Department, and other dealership leadership.
Responsibilities include:
  • Understanding daily and future shop capacity.
  • Helping fill open appointment capacity strategically.
  • Communicating appointment trends and potential capacity issues.
  • Supporting Service Advisors with customer follow-up when appropriate.
  • Identifying recurring customer concerns or breakdowns in dealership processes.
  • Coordinating campaigns around seasonal maintenance, recalls, declined work, and dealership promotions.
  • Ensuring the BDC supports the Service Department rather than simply generating appointment volume without consideration for operational capacity.
Customer Experience Expectations
Every interaction with an Elmhurst Ford customer should be professional, helpful, and focused on building a long-term relationship.
The Service BDC Manager will ensure that representatives:
  • Communicate clearly and professionally.
  • Accurately set customer expectations.
  • Avoid misleading customers simply to secure an appointment.
  • Properly document customer concerns.
  • Follow through on commitments.
  • Handle difficult customer situations professionally.
  • Escalate concerns appropriately when management assistance is required.
Qualifications
Preferred qualifications include:
  • Previous automotive dealership BDC management experience.
  • Service BDC or dealership fixed operations experience strongly preferred.
  • Experience with Xtime or comparable dealership scheduling/CRM platforms.
  • Strong understanding of dealership service operations.
  • Proven ability to manage and develop employees.
  • Strong telephone, written, and interpersonal communication skills.
  • Ability to analyze reports and use data to improve performance.
  • Strong organizational and follow-up skills.
  • Comfortable establishing and enforcing performance standards.
  • Ability to work effectively with Service Advisors, technicians, Parts, management, and other dealership departments.
  • Strong customer-service and problem-solving abilities.
What Success Looks Like
A successful Service BDC Manager at Elmhurst Ford will build a department that does more than answer phones and schedule appointments.
The BDC should become a measurable revenue-generation and customer-retention operation that:
  • Keeps Elmhurst Ford customers returning for service.
  • Recaptures previously declined work.
  • Reactivates lost customers.
  • Creates additional service opportunities.
  • Improves shop utilization.
  • Supports Service Advisor productivity.
  • Produces measurable incremental gross profit.
  • Provides leadership with clear reporting demonstrating the BDC's return on investment.
Leadership Expectations
We are looking for a manager who takes ownership of the department and its results. The right candidate will be proactive, organized, competitive, professional, and comfortable being held accountable to measurable performance standards.
The Service BDC Manager should continually look for opportunities to improve processes, develop employees, increase customer retention, and generate additional service business for Elmhurst Ford.
Position: Service BDC Manager
Department: Fixed Operations / Service
Reports To: Fixed Operations Director
Location: Elmhurst Ford - Bensenville, Illinois
Employment Type: Full-Time

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