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Bass Pro Shops

CLUB Customer Service

Mesa, AZ · On-site

Executes all Bass Pro Shops & Cabela's CLUB operational and compliance programs. * Demonstrates products to customers. * Remains knowledgeable of advertised sales. * Helps meet metric goals and ...

Bass Pro Shops

OH

Executes all Bass Pro Shops & Cabela's CLUB operational and compliance programs. * Demonstrates products to customers. * Remains knowledgeable of advertised sales. * Helps meet metric goals and ...

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How much do bass pro shop jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for bass pro shop in the United States is $18.20, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Bass Pro Shops Sales Associate, and why are they important?

To thrive as a Bass Pro Shops Sales Associate, you need strong customer service skills, retail sales experience, and a passion for outdoor activities, typically supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and product knowledge in outdoor gear is important. Excellent communication, teamwork, and a friendly, approachable demeanor help associates connect with customers and provide expert advice. These skills ensure a memorable shopping experience for customers, drive sales, and foster brand loyalty in a competitive retail environment.

What is the difference between Bass Pro Shop vs Retail Sales Associate?

AspectBass Pro ShopRetail Sales Associate
Required CredentialsHigh school diploma; knowledge of outdoor gearHigh school diploma; customer service skills
Work EnvironmentOutdoor and sporting goods retail storesIndoor retail stores across various industries
Employer & IndustrySpecialty outdoor retailerVarious retail sectors
Common Search & ComparisonYesYes

While both roles involve customer service in retail settings, a Bass Pro Shop employee specializes in outdoor and sporting goods, requiring specific product knowledge. A Retail Sales Associate may work in diverse retail environments with broader product ranges. The key differences lie in industry focus and product expertise, but both roles share similar work environments and customer service expectations.

What are some typical responsibilities for employees working at Bass Pro Shops, and how do team members collaborate to ensure excellent customer experiences?

At Bass Pro Shops, employees typically assist customers with product selection, maintain merchandise displays, handle transactions, and ensure the store remains organized and welcoming. Team members often collaborate by sharing product knowledge, helping with inventory restocking, and supporting each other during peak hours or special events. Strong communication and a customer-focused attitude are key, as staff regularly work together to create a positive shopping environment and address customer needs efficiently.

What is Bass Pro Shops and what kind of jobs are available?

Bass Pro Shops is a retail chain specializing in outdoor recreation merchandise, including hunting, fishing, boating, and camping gear. The company offers a variety of job opportunities, such as retail sales associate, cashier, customer service representative, stock clerk, and management positions. In addition to retail roles, there are also opportunities in distribution, call centers, and corporate offices. Employees often enjoy a team-oriented environment, access to outdoor gear, and opportunities for growth within the company.
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Bass Pro Shop jobs near you
CLUB Customer Service Full Time

CLUB Customer Service Full Time

Bass Pro Shops

Tampa, FL

Other

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Bass Pro Shops rating

6.4

Company rating: 6.4 out of 10

Based on 418 frontline employees who took The Breakroom Quiz

16th of 39 rated national retailers

Job description

CLUB Customer Service Outfitter

The CLUB Customer Service Outfitter provides world class customer service for our guests while presenting customers with the benefits of becoming a CLUB Member. The CLUB Outfitter will be the product expert while executing account servicing and other CLUB processes to include acquiring and activating new members, CLUB sales, customer experience, peer coaching and influencing, and regulatory compliance.

Essential Functions:

  • Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
  • Proactively greets customers and presents them with the opportunity to become a Bass Pro Shops & Cabela's CLUB Member or provides current member with a unique and exclusive experience.
  • Executes all Bass Pro Shops & Cabela's CLUB operational and compliance programs.
  • Demonstrates products to customers.
  • Remains knowledgeable of advertised sales.
  • Helps meet metric goals and objectives for self and store.
  • Keeps CLUB inventory accurate and keeping the CLUB Booth clean and organized.
  • Provides full CLUB Member experience including service processes such as processing payments, answering account questions, and processing applications.
  • Provides daily feedback and reports in a timely and accurate manner.
  • Provides peer coaching, recognition, and support as a CLUB advocate and representative.
  • Provides service to all areas of the store based on business need.
  • All Other Duties As Assigned

Experience/Qualifications:

  • Minimum Degree Required: High school diploma or equivalent experience
  • Experience: 0 to 2 Years of Experience

Knowledge, Skills, and Ability:

  • Excellent organization skills and attention to details.
  • Experience in a customer service environment.
  • Excellent verbal and written communication skills.
  • Adaptability to new processes and procedures.
  • Excellent self-motivation and initiative while unsupervised.

Travel Requirements:

  • N/A

Physical Requirements:

  • Stand and/or walk during shift to assist customers on the sales floor, etc.
  • Hear well enough to constantly communicate with others to exchange information
  • Constantly repeat motions that may include the wrists, hands and/or fingers
  • Constantly assess the accuracy, neatness and thoroughness of work assigned
  • Light work that includes lifting and moving objects up to 20 pounds constantly
  • Occasionally ascend or descend ladders, stairs, step stools, etc
  • Occasionally work in noisy environments

Independent Judgement:

  • Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.

Full Time Benefits Summary: Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

  • Medical
  • Dental
  • Vision
  • Health Savings Account
  • Flexible Spending Account
  • Voluntary benefits
  • 401k Retirement Savings
  • Paid holidays
  • Paid vacation
  • Paid sick time
  • Bass Pro Cares Fund
  • And more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.

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