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Banking Operations Associate Jobs in Puerto Rico

Deca Analytics

Junior Financial Associate

San Juan, PR · On-site

Our mission is to provide unparalleled financial and operational guidance tailor-designed to ... Exposure to investment banking, corporate finance, or transaction advisory concepts. * Experience ...

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Banking Operations Associate information

What are some common challenges faced by Banking Operations Associates, and how can they be effectively managed?

Banking Operations Associates often encounter challenges such as managing high transaction volumes, adhering to strict regulatory requirements, and coordinating across multiple departments to resolve discrepancies. Effective time management, attention to detail, and strong communication skills are essential to navigate these challenges. Additionally, staying updated on compliance policies and leveraging internal resources for support can help associates maintain accuracy and efficiency in a fast-paced environment.

What does a banking operations associate do?

A banking operations associate is responsible for processing transactions, maintaining account records, and ensuring compliance with banking policies. They often use banking software and may handle tasks such as account reconciliation, fraud detection, and customer support to ensure smooth banking operations.

What is the lowest position at a bank?

The lowest position at a bank is typically a teller or bank clerk, responsible for handling customer transactions and basic banking services. These entry-level roles often require minimal experience and serve as a starting point for a banking career, with opportunities for advancement through experience and additional training.

Is bank operations a good career?

Banking operations is a stable career that involves managing daily banking transactions, compliance, and customer account processing. It often requires attention to detail, knowledge of banking software, and can offer opportunities for advancement within financial institutions.

What are Banking Operations Associates?

Banking Operations Associates are professionals who support the daily functions of a bank by processing transactions, ensuring regulatory compliance, and maintaining accurate records. They handle tasks such as account management, reconciliations, data entry, and assisting with audits. Their role is crucial in ensuring efficient and secure banking operations, as they work closely with other departments to resolve issues and improve processes. Banking Operations Associates play a key part in maintaining the integrity and reliability of financial services.

Is operations associate an entry-level job?

A Banking Operations Associate is often considered an entry-level position that typically requires a high school diploma or equivalent, with some roles preferring a bachelor's degree. The role involves tasks such as processing transactions, reconciling accounts, and supporting daily banking operations, making it suitable for candidates with basic financial knowledge and strong attention to detail.

What are the key skills and qualifications needed to thrive as a Banking Operations Associate, and why are they important?

A Banking Operations Associate needs strong analytical abilities, attention to detail, and a solid understanding of banking procedures, often supported by a degree in finance, business, or a related field. Familiarity with banking software, transaction processing systems, and compliance tools is typically required, along with knowledge of industry regulations. Excellent organizational skills, problem-solving abilities, and effective communication set top performers apart in this role. These competencies ensure accurate transaction management, regulatory compliance, and efficient support of daily banking operations.
What are the most commonly searched types of Banking Operations jobs in Puerto Rico? The most popular types of Banking Operations jobs in Puerto Rico are:
What job categories do people searching Banking Operations Associate jobs in Puerto Rico look for? The top searched job categories for Banking Operations Associate jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Banking Operations Associate jobs? Cities in Puerto Rico with the most Banking Operations Associate job openings:
Banking Operations Associate jobs near you
Infographic showing various Banking Operations Associate job openings in Puerto Rico as of June 2026, with employment types broken down into 1% As Needed, 94% Full Time, 3% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Associate, Sales and Mortgage Expert (SAME)

Oriental Financial Services LLC

Humacao, PR • On-site

$14.25 - $19.25/hr

Full-time

Posted 13 days ago

Job description

The Associate, Sales and Mortgage Expert (SAME) provides a superior customer experience to new and existing clients, promote Oriental Mortgage products and will be responsible for production and quality and cross-selling of a wide variety of integrated solutions and financial services. The position works on site based in Humacao, PR.
WHO WE WANT:
  • Effective multitaskers who enjoy working in a fast-paced environment and can provide superior consulting and financial advisory to prospective clients.
  • Continuous learners excited to seek personal and professional growth in areas related to Retail Sales & Mortgage Production.
  • Collaborators who achieve great outcomes and cultivate teamwork through relationships.
  • Focused achievers or go-getters who succeed through hard work and consistent follow-through.
  • Project and process mindset with detail-oriented skills, whose clarity and concentration help them manage timelines for optimum productivity, efficiency and quality.

WHAT WILL YOU DO:
  • Use consultative selling to present integrated alternatives to clients, based on a mix of Oriental's products and services, such as certificates of deposits, checking and savings accounts, IRAs & DGI accounts, mortgage loans, consumer loans, credit cards and others.
  • Develops and manages profitable relationships with clients, creates customer rapport, profile and moves prospects down the sales funnel to convert from leads to customers.
  • Processes a variety of transactional activities to meet and exceed customer needs.
  • Strict compliance with the Bank's "Know Your Customer" and Anti Money Laundering" procedures.
  • Actively solicits business from prospect, clients, Real Estate Brokers, developers, builders and individual prospects to offer the following products: the F.H.A. Loans, Conventional Loans (Conforming, Non-Conforming/Jumbos), Second Mortgages, Mortgage-backed personal loans, Farmers' Home Loans and any other product that may be added. Informs to prospective loan clients of the financial institution's underwriting guidelines and applicable government regulations.
  • Interview prospective clients and completes each loan application and all pre-processing functions in a timely manner.
  • Continuously focused on developing new business relationships while retaining and expanding existing relationships with new financial services solutions.
  • Follows up after the initial sales encounter and existing customers to develop professional relationships; solicit new business.
  • Evaluates customer needs and refers them to the appropriate financial services representative or retail channel for investment, commercial and trust services, among others.
  • Contribute to the branch's sales and services goals' achievement by supporting teamwork initiatives.
  • Coordinate client services and liaise for all retirement plans administrative services between Trust Operations and Oriental Pension Consultants and other service providers. Participates in educational programs designed as continued education within Oriental Mortgage and Oriental Financial Group.
  • Other duties may be assigned.

WHAT YOU NEED:
  • Bachelor's degree in Business, Finance, Marketing or related fields required.
  • Two (2) years of experience in retail, sales, operations or customer service required.
  • Equivalent combination of education and experience required will be considered.
  • Superb consulting skills and working knowledge of sales process/ cycle and tactics highly preferred.
  • Customer-service oriented, results-driven, highly motivated, self-starter who possesses a strong work ethic and the desire to help others plan for and protect their financial futures.
  • Strong collaboration and teamwork with excellent interpersonal and communication skills.
  • Ability to meet deadlines, attain sales quotas / targets, manage multiple priorities.
  • Skilled and able to build rapport with new and prospective customers and colleagues.
  • Fully bilingual - English and Spanish (verbal and written)
  • Computer savvy including MS Office (Word, Excel, Power Point, Outlook) required. Knowledge of web-based and other banking software and applications preferred (CRM/ Salesforce, among others).
  • Availability to work any day of the week and flexibility to work overtime and/or irregular schedules based on branch hours of operations is required.

WHAT WE OFFER:
  • Extensive and ongoing learning and development through training, coaching and mentoring.
  • A strengths-based, engagement-focused and performance-oriented culture.
  • Collaborative work environment and career advancement opportunities.
  • Work that aligns our mission with your purpose and skills.
  • An opportunity to make an impact in both our clients financial wellness and directly contribute to Oriental's vision.
  • Competitive base pay and incentives (variable pay) based on attainment of established goals and targets (includes mortgage & all bank products).

WORK AUTHORIZATION & ELEGIBILITY:
  • Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
  • Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)
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