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Banking Assistant Jobs in Rochester, NY (NOW HIRING)

Insero Talent Solutions

Banking Clerk

Rochester, NY · On-site

Banking Clerk Rochester, New York Insero Talent Solutions is partnering with a well-established and ... Process invoices, assist with expense-related administrative tasks, and support general office and ...

M&T Bank

Universal Banker - Float

Rochester, NY · On-site

$18.68 - $31.14/hr

Introduce appropriate banking partner when servicing needs present an opportunity for a product solution. Assist and stay current with the Consumer and Business Banking AML (Anti-Money Laundering ...

M&T Bank

Universal Banker - Float

Rochester, NY · On-site

$17.75 - $22.25/hr

Introduce appropriate banking partner when servicing needs present an opportunity for a product solution. Assist and stay current with the Consumer and Business Banking AML (Anti-Money Laundering ...

Five Star Bank

Relationship Banker

Canandaigua, NY · On-site

$19 - $26/hr

... banking, ITMs, and other alternative channels. * Resolve Customer Issues: Apply bank policies to efficiently handle account problems and questions. * Support Branch Operations: Assist with teller ...

M&T Bank

Universal Banker

Batavia, NY · On-site

$18.68 - $31.14/hr

Introduce appropriate banking partner when servicing needs present an opportunity for a product solution. Assist and stay current with the Consumer and Business Banking AML (Anti-Money Laundering ...

M&T Bank

Universal Banker

Batavia, NY · On-site

$18.68 - $31.14/hr

Introduce appropriate banking partner when servicing needs present an opportunity for a product solution. Assist and stay current with the Consumer and Business Banking AML (Anti-Money Laundering ...

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All JobsBanking JobsBanking Assistant JobsBanking Assistant Jobs in Rochester, NY

Banking Assistant information

See Rochester, NY salary details

$13

$19

$23

How much do banking assistant jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for banking assistant in Rochester, NY is $19.49, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $21.59 per hour, depending on experience, location, and employer.

What are Banking Assistants?

Banking Assistants are entry-level professionals who support the daily operations of banks and financial institutions. Their responsibilities typically include assisting customers with account inquiries, processing transactions, and handling administrative tasks such as data entry and filing documents. They play a key role in maintaining efficient branch operations and providing excellent customer service. Banking Assistants may also help with opening new accounts, updating customer information, and guiding clients to appropriate banking services.

What are the key skills and qualifications needed to thrive as a Banking Assistant, and why are they important?

To thrive as a Banking Assistant, you need strong numerical ability, attention to detail, and a foundational understanding of banking procedures, often supported by a high school diploma or equivalent. Familiarity with banking software, spreadsheets, and customer relationship management (CRM) systems is typically required. Excellent communication, problem-solving skills, and a customer-focused attitude help you stand out in this role. These skills ensure efficient transaction processing, regulatory compliance, and a positive customer experience, which are critical in the banking sector.

What are some common challenges Banking Assistants face when managing high customer volumes, and how can they effectively handle them?

Banking Assistants often encounter periods of high customer traffic, which can be challenging when trying to maintain accuracy and provide excellent service. Effective time management, familiarity with banking systems, and clear communication are essential to handle these situations smoothly. Many successful Banking Assistants prioritize tasks, utilize digital tools to streamline routine processes, and remain calm under pressure. Seeking support from colleagues and staying updated on bank policies can also help manage demanding workloads while ensuring customers receive prompt assistance.

What is the difference between Banking Assistant vs Bank Teller?

AspectBanking AssistantBank Teller
CredentialsHigh school diploma or equivalent; some roles may require banking certificationsHigh school diploma or equivalent; often no formal certifications needed
Work EnvironmentOffice setting, assisting with administrative tasks, customer support, and account managementBranch environment, handling cash transactions and customer inquiries
Employer & Industry UsageBanking institutions, financial servicesRetail banking branches, financial institutions
Common Search & ComparisonOften compared for administrative and customer service roles in bankingFrequently compared as front-line customer service role in banks

The main difference between a Banking Assistant and a Bank Teller lies in their responsibilities and work environment. Banking Assistants typically handle administrative tasks and customer support in an office setting, while Bank Tellers work directly with customers at branch counters, focusing on cash transactions. Both roles are essential in banking, but they serve different functions within the financial industry.

What are the most commonly searched types of Banking jobs in Rochester, NY? The most popular types of Banking jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Banking Assistant jobs? Cities near Rochester, NY with the most Banking Assistant job openings:
Banking Assistant jobs near you
Infographic showing various Banking Assistant job openings in Rochester, NY as of July 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, 1% Temporary, and 2% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $40,542 per year, or $19.5 per hour.
Relationship Banking Representative

Relationship Banking Representative

Community Financial System, Inc.

Clifton Springs, NY • On-site

$18.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

Overview
At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.
Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.
To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.
Responsibilities
The Relationship Banking Representative serves as a frontline ambassador of the bank and plays a critical role in delivering a consistent, customer-centric, end-to-end banking experience. This hybrid position flexes across teller and desk responsibilities, combining accurate transaction execution with consultative conversations that build trust and deepen relationships.
The Relationship Banking Representative actively listens to understand customer needs, educates customers on products, services, and digital tools, and provides thoughtful guidance or referrals that support customers' financial well-being, while adhering to all bank policies, procedures, and security standards.
Essential Responsibilities:
Customer Experience & Relationship Management:
  • Deliver a welcoming, professional, and personalized customer experience during every interaction. Serve as a primary point of contact in the lobby, engaging customers proactively and guiding their in-branch journey.
  • Build trust by actively listening, asking thoughtful questions, and understanding customers' financial needs and goals.
  • Process everyday banking transactions and routine inquiries accurately while maintaining a consultative, customer-first mindset. Open new accounts, close accounts, initiate wire transfers, and support service requests while educating customers on features, benefits, and tools.
  • Assist customers with issues such as balance discrepancies, debit card fraud, and other service needs. Advocate for customers by coordinating with internal partners and operational teams to ensure timely, accurate resolution.
  • Educate and guide customers on digital banking tools, self-service options, and best practices to enhance convenience and engagement.
  • Manage customer flow and wait times by scheduling, coordinating, or facilitating appointments with appropriate team members.

Sales, Advice & Business Development:
  • Identify customer needs through conversation and observation, recommending appropriate banking solutions without pressure-based selling.
  • Generate and manage customer follow-ups, outreach calls, and appointment setting to strengthen relationships.
  • Participate in branch prospecting efforts, campaigns, and community engagement activities.
  • Collaborate with branch partners to refer customers to specialists for more complex financial needs.
  • Contribute to branch goals by consistently modeling needs-based conversations and relationship-building behaviors.

Employee & Team Contributions
  • Act as a brand ambassador by modeling quality service in every customer interaction. Collaborate effectively with team members to support branch operations and customer experience goals.
  • Contribute to a positive, inclusive, and respectful work environment.
  • Take ownership of personal performance, development, and continuous improvement. Adapt positively to change and actively support new tools, processes, and initiatives. Actively participate in branch meetings and training to enhance knowledge and skills.
  • May assist with training or mentoring new team members, as needed.

Operational Excellence, Risk & Compliance:
  • Accurately perform teller and platform transactions and balance cash drawers within established policies and procedures.
  • Apply customer authentication, due diligence, and regulatory requirements to all transactions and account activities.
  • Maintain the confidentiality and security of customer and bank information at all times.
  • Follow dual control, open/close procedures, and security protocols consistently.
  • Participate in audits, internal reviews, and regulatory requests, as required.
  • Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures and internal controls, and meet all training requirements in a timely manner.

Ancillary Duties:
As an integral member of Retail Banking, this position is responsible to provide assistance wherever necessary to help the Branches and the Bank in achieving their annual goals. May be called upon to travel to other branches in the area to provide support as needed and to ensure proper staffing levels.
Qualifications
Education, Training and Requirements:
  • High School Diploma or GED required
  • Internal product knowledge, teller, and platform training
  • Valid driver's license and reliable transportation

Skills:
  • Excellent interpersonal, listening, and communication skills with the ability to engage customers in meaningful financial conversations
  • Strong attention to detail with accurate and proficient math skills
  • Clear thinking and sound judgement in a fast-paced, customer-focused environment
  • Strong documentation and organizational skills with the ability to manage multiple priorities
  • Proficiency in digital tools and Microsoft Office; comfort navigating banking systems and digital banking platforms
  • Ability to build trust, demonstrate empathy, and remain professional during complex or sensitive customer interactions
  • Must be able to consistently demonstrate the Company's core values: Integrity, Humility, Teamwork, and Excellence

Experience:
  • Two (2) years of customer service and/or banking normally required
  • Demonstrated ability to work directly with customers in a service, advisory, or problem-solving capacity
  • All applicants must be 18 years of age or older

Other:
  • Ability to work flexible hours based on branch needs
  • Travel to nearby branches may be required to support staffing and business needs

Other Job Information
Hours: 32 hours per week
Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.
The Company is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.
The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.
Minimum
USD $18.25/Hr.
Maximum
USD $24.71/Hr.

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