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Bank Virtual Teller Jobs in Reston, VA (NOW HIRING)

FVCBANK

IT Helpdesk Technician

Fairfax, VA · On-site

$50K - $60K/yr

Understanding of Active Directory, Citrix, virtual environments, Print Management * Simple Network ... Experience with bank systems for both platform and teller line processing systems * 1 year of ...

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Bank Virtual Teller information

See Reston, VA salary details

$12

$18

$25

How much do bank virtual teller jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for bank virtual teller in Reston, VA is $18.18, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $20.00 per hour, depending on experience, location, and employer.

What is a bank virtual teller?

Bank Virtual Tellers are customer service representatives who assist clients remotely via video, chat, or phone instead of at a traditional bank counter. They handle a variety of banking services such as account inquiries, transaction processing, and providing information about banking products. Virtual tellers use secure digital platforms to ensure safe and efficient customer service. Their role helps banks extend their services beyond physical locations and operate more flexibly to meet customers’ needs.

What are the key skills and qualifications needed to thrive as a bank virtual teller, and why are they important?

To thrive as a Bank Virtual Teller, you need a foundational knowledge of banking operations, customer service experience, and typically a high school diploma or equivalent. Familiarity with banking software, secure video conferencing platforms, and customer relationship management (CRM) systems is essential. Strong communication skills, problem-solving abilities, and attention to detail help virtual tellers deliver excellent remote service and build trust with clients. These skills ensure efficient, secure, and customer-centric virtual banking experiences in a digital environment.

How does a bank virtual teller typically collaborate with on-site staff and other departments?

Bank Virtual Tellers work closely with on-site branch staff and various departments such as IT support, customer service, and compliance teams to ensure seamless customer transactions. They often coordinate with branch employees to resolve complex inquiries or verify customer information, especially when handling issues that require physical document verification or escalation. Regular communication and teamwork are essential, as Virtual Tellers must keep everyone informed about customer needs and system updates. This collaborative environment supports efficient problem-solving and enhances the overall customer experience.

What is the difference between Bank Virtual Teller vs Bank Teller?

AspectBank Virtual TellerBank Teller
CredentialsHigh school diploma; some roles may require certification in banking softwareHigh school diploma; certification optional
Work EnvironmentRemote, online platform, customer service via video or chatIn-branch, face-to-face customer interactions
Employer & Industry UsageUsed by banks offering digital banking servicesTraditional bank branches, retail banking
Common Search & ComparisonOften compared for digital banking rolesCompared for in-person banking roles

The main difference between a Bank Virtual Teller and a Bank Teller lies in their work environment and interaction mode. Virtual Tellers operate remotely via digital platforms, providing customer service online, while Bank Tellers work in physical branches engaging face-to-face with customers. Both roles require similar credentials but serve different customer engagement methods within the banking industry.

What are popular job titles related to Bank Virtual Teller jobs in Reston, VA?

For Bank Virtual Teller jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Bank Virtual Teller jobs in Reston, VA look for?

The top searched job categories for Bank Virtual Teller jobs in Reston, VA are:

What cities near Reston, VA are hiring for Bank Virtual Teller jobs?

Cities near Reston, VA with the most Bank Virtual Teller job openings:

Bank Virtual Teller jobs near you
Infographic showing various Bank Virtual Teller job openings in Reston, VA as of August 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 32% Physical, 2% Hybrid, and 66% Remote job distribution, with an average salary of $37,818 per year, or $18.2 per hour.

IT Helpdesk Technician

FVCBANK

Fairfax, VA • On-site

$50K - $60K/yr

Other

Posted 5 days ago

Key responsibilities

  • Assist in supporting multiple applications and troubleshoot incidents related to custom applications and system issues.

  • Provide help desk support for all tier 1 help desk requests and follow up with users on requests and problem tickets.

  • Work directly with users, technical support, and third-party vendors to resolve issues and support user account management.

Job description

FVCbankIT Helpdesk Technician - Job DescriptionJob Description

Salary Range: $50,000.00 - $60,000.00 Annually

Title: IT Helpdesk Technician
Department(s): IT / Fairfax Corporate Office
Reports to: Help Desk Manager

** Please note that this position is based out of our Fairfax, VA office and requires in-person attendance. **

About Us: 

Since opening our doors in 2007, FVCbank has incorporated a vision of creating a positive and empowering work environment for our employees. Our continuous efforts in supporting our employees to be successful is one of our most important responsibilities. We believe that in order to provide exceptional service to our customers and the community, our employees must be a priority. If you want to join a company that is dedicated to helping you be successful and grow in your career, then join us at FVCbank.

Job Summary

Responsible for assisting in the support of multiple applications, and working directly with users to troubleshoot and support incidents regarding custom applications and system issues.

Essential Job Functions
  • Responsible for assisting in the support of multiple applications, and working directly with users to troubleshoot and support incidents regarding custom applications and system issues.
  • Provide help desk support for all tier 1 level help desk requests.
  • Follow-up with users as needed on requests and problem tickets.
  • Work with users, technical support and 3rd party vendors.
  • Work directly with the 3rd party vendors to resolve issues.
  • Assist in the creation, maintenance, and deletion of user accounts for both network and third party application accounts
  • Travel to FVCbank locations for onsite support 
  • Participate in after-hours support rotation
Job Requirements
  • High School Diploma
  • 0-1 year of experience working in a Help Desk environment
  • Experience with Microsoft OS administration
  • Experience with Microsoft O365 administration
  • Experience troubleshooting windows server management
  • Understanding of Active Directory, Citrix, virtual environments, Print Management
  • Simple Network troubleshooting
Abilities Required
  • Strong written and verbal communication skills
  • Strong customer service skills
  • Ability to multi-task and prioritize and work in a fast paced environment
  • Strong organizational, effective planning and analytical skills
  • Strong desire to grow in experience and responsibility with the company
  • Ability to carry up to 50 LBS
  • Must have reliable transportation to office and field work locations
Desired Skills
  • Professional and effective interpersonal skills
  • Experience with bank systems for both platform and teller line processing systems
  • 1 year of experience in a Citrix/virtualized environment
  • Experience with Microsoft and Citrix Group Policies
  • College degree in Computer Science/IT Certifications, related study or relevant work experience preferred
Essential Functions
  • Ability to sit, stand, kneel, and bend for extended periods of time
  • Must be able to operate a computer keyboard, mouse, and other computer components
  • Ability to converse and exchange information with all levels of staff within the organization
  • Ability to observe, perceive, and identify data
  • Ability to travel via air, rail, automobile, and/or bus
DisclaimerThe position for which you are applying is one that would have access to cash, financial instruments, financial transactions, or confidential customer financial information. The Bank has determined that personal financial responsibility is substantially related to preventing misuse or misappropriation of financial instruments or information which is an essential function of the position for which you are applying. A consumer report (including a credit report) and additional background reports are requested of all applicants on that basis.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.We are an Affirmative Action/EEO Employer. We do not discriminate on the basis of race, color, religion, national origin, physical or mental disability, protected veteran status, sex, gender identity, sexual orientation or any other characteristic protected by federal, state or local law. Apply at www.fvcbank.com / Careers Tab