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Bank Operations Officer Jobs (NOW HIRING)

TiTANS Consulting

WI · On-site

$70 - $110/hr

Role category S40 - Transversal Business functions Operations Officer - Senior Mission context KYC ... and banking KYC Knowledge is a plus Soft skills Strong communicator, diplomatic and customer ...

Cathay Bank

Regional Operations Officer (NE)

Bellevue, WA · On-site

$26.44 - $31.25/hr

At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success ... Previous experience as an Operations Officer/Customer Service Manager preferred. Good understanding ...

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Bank Operations Officer information

See salary details

$31.5K

$77.3K

$136.5K

How much do bank operations officer jobs pay per year?

As of Sep 5, 2026, the average yearly pay for bank operations officer in the United States is $77,254.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,500.00 and $102,500.00 per year, depending on experience, location, and employer.

What does a bank operations officer do?

A Bank Operations Officer is responsible for overseeing the day-to-day operations within a bank, ensuring that all transactions and processes are executed accurately and efficiently. Their duties may include managing staff, implementing policies, monitoring compliance with banking regulations, and resolving customer or procedural issues. They play a crucial role in maintaining the smooth functioning of banking services and supporting the bank's internal controls and security. Additionally, they often coordinate between different departments to optimize workflow and service delivery.

What are the key skills and qualifications needed to thrive as a bank operations officer, and why are they important?

To thrive as a Bank Operations Officer, you need a strong understanding of banking regulations, transaction processing, and financial documentation, often supported by a degree in finance, accounting, or business administration. Familiarity with core banking systems, anti-money laundering (AML) software, and compliance tools is typically required. Attention to detail, problem-solving, and effective communication are key soft skills for managing workflows and resolving operational issues. These competencies ensure accurate, efficient, and compliant banking operations, which are critical for minimizing risk and maintaining customer trust.

What are some common challenges faced by bank operations officers, and how can they effectively manage them?

Bank Operations Officers often deal with challenges such as maintaining accuracy under tight deadlines, ensuring compliance with regulations, and adapting to frequent changes in banking technology. To manage these effectively, officers need strong attention to detail, good organizational skills, and ongoing training in compliance updates and new systems. Collaboration with other departments and open communication are also essential, as these officers frequently coordinate with customer service, compliance, and IT teams to resolve issues and streamline processes.

What is the difference between Bank Operations Officer vs Bank Teller?

AspectBank Operations OfficerBank Teller
Primary RoleOversees banking operations, manages back-office processes, ensures complianceHandles customer transactions, deposits, withdrawals, and account inquiries
Required SkillsKnowledge of banking procedures, compliance, operational risk managementCustomer service, cash handling, basic banking software skills
Work EnvironmentBack-office, administrative setting within the bankFront-line, customer-facing branch environment
CertificationsTypically requires banking or financial certifications, sometimes relevant degreesNo specific certifications required, on-the-job training provided

The main difference between a Bank Operations Officer and a Bank Teller lies in their responsibilities and work environment. The Operations Officer focuses on managing banking processes and compliance behind the scenes, while the Teller interacts directly with customers handling transactions. Both roles require knowledge of banking procedures, but the Operations Officer often needs additional certifications related to banking operations.

What states have the most Bank Operations Officer jobs?

States with the most job openings for Bank Operations Officer jobs include:

Bank Operations Officer jobs near you
Infographic showing various Bank Operations Officer job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $77,254 per year, or $37.1 per hour.

Operations Officer (Branch Manager) - Madison, St. Clair, Clinton County, IL

FCB Banks

Collinsville, IL • On-site

$57K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Key responsibilities

  • Directs operational aspects of customer service and satisfaction.

  • Manages and administers the bank location retail services including new accounts, account relationship service, teller operations and safe deposit operations.

  • Manages bank location staff to achieve established objectives.

Job description

Operations Officer (Branch Manager) - Madison County, St. Clair County, Clinton County, IL)
Classification:
Exempt / Salary
Job Type:
Full-Time
Location:
Madison, Clinton, and St. Clair County, IL
Reports To:
Senior Vice President of Operations
ABOUT US:

FCB Banks has been family owned and managed for more than three generations. Our original banks opened in New Baden and Albers in 1901 and customers quickly associated FCB with quality service, competitive rates, and personal customer care. These qualities became the pillars of our business when First Collinsville Bank opened in 1990 and we began expanding throughout the area. We streamlined and simplified banking operations and officially changed our name to FCB Banks in 2017. Today we have seventeen locations in sixteen wonderful towns serving customers in Illinois and Missouri. We pride ourselves on being locally owned and operated as well as a valued part of the community. Since 1901 our goal at FCB Banks has always been to provide exceptional service to our valued customers.

JOB SUMMARY:
The Operations Officer assigns and directs all work performed in the location and supervises all retail areas of operation. They manage staff, foster a positive environment and ensure customer satisfaction. A successful Operations Officer will have a hands-on approach and will be committed to the growth and success of the bank by implementing strategies that increase productivity and enable sales goal achievement. The Operations Officer oversees and interacts with employees, customers and other members of the community to build the location’s sales opportunities, grow its customer base and successfully achieve goals.

ESSENTIAL JOB DUTIES:
  • Directs operational aspects of customer service and satisfaction.
    • Creates and maintains good relationships with customers.
    • Addresses customer satisfaction issues promptly and professionally.
    • Resolves unusual or difficult customer problems, either directly or through cooperation with the appropriate area.
  • Responsible for sales for a bank location, in accordance with bank’s overall objectives.
    • Manages and administers the bank location retail services including new accounts, account relationship service, teller operations and safe deposit operations.
    • Ensures that staff is knowledgeable of retail products and services and proficient in sales techniques to effectively identify, sell and deliver financial services to the customer.
    • Provide feedback to leadership regarding marketing ideas and sales efforts.
    • Assess local market conditions and identify current and prospective sales opportunities.
    • Calls on customers and prospective customers to promote new business opportunities.
  • Manages bank location staff to achieve established objectives.
    • Makes recommendations regarding selection of new employees, salary increases, promotions and disciplinary action.
    • Develops staff and creates a team atmosphere within the assigned location and between locations.
    • Assists with setting performance standards, gives ongoing feedback and conducts effective performance appraisals.
    • Conducts regular staff meetings to review problems and introduce and explain changes in policies and procedures.
    • Trains, coaches, motivates, counsels and provides general direction and guidance to direct reports.
    • Reviews and approves time cards.
    • Cooperates with Training Coordinator to request trainings and schedule employees for assigned trainings. Ensure that staff completes all required training.
  • Ensures compliance with federal and state regulations and bank policies and procedures.
    • Recommends and administers policies and procedures for the location.
    • Works with Senior Vice President of Operations to advise and inform staff of changes in policies and procedures.
    • Regularly reviews the security policy with staff.
    • Ensures that tellers maintain assigned cash drawer limits and vault limits.
    • Conducts regularly scheduled teller audits.
  • Prepares and reviews various reports.
    • Completes monthly analysis of individual teller cash differences.
    • Completes monthly and quarterly audit checklist for internal auditor.
    • Approves overdrafts and return items on a daily basis.
    • Reviews responsibility and bank location activity reports and follows guidelines set forth to meet accuracy and productivity goals.
  • Networks to improve the presence and reputation of the location and FCB Banks.
    • Represents the Banks in public relations activities and community events.
    • Attends business and networking events to develop relationships with community members.
  • Completes day-to-day operational duties including:
    • Oversees the opening and closing of the Bank and the weekly work schedule of the employees.
    • Serves as a Universal Banker, Receptionist, Personal Banker, etc., as needed.
    • Oversees the operational function in compliance with auditing procedures, policies and banking regulations.
    • Verifies and approves wire transfers.
    • Maintains prescribed security controls to protect the location against unnecessary risk and exposure to criminal and fraudulent operations.
    • Maintains (with the Maintenance Coordinator) the location facility and grounds.
    • May perform other duties as assigned.
TECHNICAL SKILLS NEEDED:
  • Excellent and professional social and communication skills – verbal and written.
  • High quality writing skills – uses accurate word usage, grammar, spelling, and punctuation in all written correspondence.
  • Strong listening skills – must be able to listen and comprehend customer inquiries or concerns to provide a valuable solution.
  • Strong technology skills, along with expert knowledge of Microsoft Office (Word, Excel) and traditional office products (copiers, fax machines, ten-keys, phones, etc.)
  • Leadership – effective at developing and motivating individuals and teams
  • Customer Service – acknowledges, greets and responds quickly to customer needs; remains professional when dealing with challenging situations
  • Problem Solving – identifies and resolves problems timely
  • Teamwork – contributes to building a positive team spirit
  • Expert understanding of the banking industry, regulations, policies and best practices
  • Quick learner, detail-oriented and effective at managing and prioritizing multiple tasks. Ability to delegate tasks when appropriate.
QUALIFICATIONS:
  • B.S./B.A. in business, management or similar field (preferred). Equivalent Banking Industry experience may be considered.
  • 5 – 7 years of financial services industry experience (preferred).
  • 3 – 5 years of supervisory or management experience (preferred).
  • 3 – 5 years of sales management experience in a financial institution, retail or service industry (preferred).
WORKING ENVIRONMENT AND DEMANDS:
  • Constantly uses standard office equipment such as computers, phones, photocopiers, filing cabinets, calculators and fax machines
  • Availability to work during bank operating hours (i.e. 7:45 am – 6:15 pm Monday through Friday and 7:45 am – 12:45 pm Saturdays). Additional hours may be required, including evenings and weekends.
  • Occasionally requires local travel including offsite trainings, meetings and temporary assignment to alternate locations
  • While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, use hands to handle or feel, and reach with hands and arms. The employee regularly is required to lift up to 15 lbs. and occasionally required to lift up to 50 lbs.
  • Ability to multi-task, work in a fast-paced, changing environment and maintain a commitment to accuracy and timeliness.
  • Ability to follow policies, procedures and written instructions, as well as verbal instructions or directions from his/her supervisor.
  • Ability to maintain confidentiality.

BENEFITS:
  • $57,000 - $75,000 annually, eligible for performance-based bonuses and referral incentives
  • Health, Dental and Vision Insurance offered
  • Group Life Insurance 1x annual salary, 100% paid by the bank
  • Long-Term Disability insurance, 25% paid by the bank
  • Voluntary Life Insurance and Accidental Death and Dismemberment Insurance
  • Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
  • Employee Assistance Program, Travel Assistance and Life Services Tool Kit
  • Paid time off including Vacation, Personal and Sick leave
  • Partially-paid Parental Leave for eligible employees
  • 401(k) with company match for eligible employees
DISCLAIMER:

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities.

FCB Banks retains the right to change or assign other duties to this position.
Please note: We do not currently have an immediate opening for this position; however, we are accepting applications from qualified candidates for anticipated future opportunities. Candidates may be contacted as positions become available.

Equal access to programs, services and employment opportunities is available to all persons without regard to age, ancestry, citizenship, status, color, physical or mental disability, genetic information, marital status, military status, national origin, race, religion, sex (including pregnancy), sexual orientation, or any other basis protected by federal, state, and/or local law.

In accordance with the Americans with Disabilities Act and/or applicable state and local laws, applicants requiring reasonable accommodations for the application and/or interview process should notify the FCB Human Resources Department. Examples of reasonable accommodations include making a change to the application process; providing written materials in an alternate format such as braille, large print, or audio recording; using a sign language interpreter; using specialized equipment; or modifying testing conditions.

Applicants have rights under Federal Employment Laws

Equal Employment Opportunity Poster
Equal Employment Opportunity Supplement
Family and Medical Leave Act (FMLA)
Employee Polygraph Protection Act

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