Bank Operations Manager Jobs in Maine (NOW HIRING)

POSITION SUMMARY: This position is responsible for originating all types of residential and/or consumer loans; for acting as a loan product specialist; for the ongoing management of a portfolio of loans; and for supporting Bank products and services.

KEY RESPONSIBILITIES:

Loan origination: Originate new residential and/or consumer loans within the limits of own lending authority, according to established Bank policy and procedures; meet or exceed established objectives for dollar volumes in loan originations; meet or exceed established standards for customer service.

Provide quality customer service throughout the loan origination process. Interview and counsel loan customers, matching the financing needs of the customer to the various loan programs offered by the Bank. Respond in a professional manner to questions regarding rates, policies and practices of the Bank relative to consumer lending. Obtain required documentation such as appraisals or verifications. Review and analyze the loan application and all related documentation on the borrower and, where applicable, the property or other collateral. Determine appropriate loan structure and terms/conditions and approve loans within the limits of lending authority; refer larger, qualified loans to the Residential Lending Manager with a recommendation for approval according to established Bank policy. Review all documentation for loan closings to ensure completeness and compliance with all Bank requirements; oversee closing of loans originated. Refer questions or problems to the Residential Lending Manager.

• Comply with all Federal and State banking and accounting regulations and all Bank and department policies and procedures.
• Meet or exceed established objectives and standards for loan officer performance.

Loan specialist (as applicable): Act as the Bank’s specialist in a designated loan product or service. Assist Bank personnel with questions and problems. Remain abreast of current regulations and requirements in the area of lending specialty and communicate appropriately; develop and recommend to the Residential Lending Manager, changes in policies and procedures; implement as directed. Report to Residential Lending Manager on market trends (competition, rates, products/programs, etc.) in the area of lending specialty and recommend changes in the Bank’s loan origination products and operations as appropriate.

Business development: Establish and maintain contact with local individuals, realtors, businesses and other centers of influence within the Bank's market area through direct calls, realtor and business organization gatherings and other functions to actively solicit new business for the Bank, keep them current on the benefits of working with the Bank, inform them of any new lending or deposit programs offered by the Bank and inquire about the credit needs/concerns in the community. Actively build the Bank’s customer base and market share.

Refer leads to other Bank staff members as appropriate. Meet or exceed established goals for business development.

Market trends: Monitor market trends relating to competition, banking products, deposit rates, advertising programs, etc. in the Bank's market area. Report to the Residential Lending Manager on market trends and make recommendations as appropriate.

Support Bank products/services: Maintain knowledge of current KSB products and services. Actively utilize as many Bank products and services as possible in order to fully understand their features and benefits and to be able to communicate effectively with customers and prospective customers.

Talk to customers and listen for “cues and clues” to determine needs; respond to customer inquiries and evaluate their needs; suggest Bank products/services to customers to meet their needs; make referrals to other Bank personnel as appropriate.

Community/public relations: Actively participate in community organizations and events. Represent the Bank in the community.

Other outside activities: Actively participate in industry trade group meetings and educational programs to remain abreast of current issues and requirements affecting Bank operations and job performance.

Management committees: Participate in the Bank’s employee meetings and loan meetings.

Other duties: Demonstrate reliable attendance and punctuality. Work at other Bank branches as needed for customer service, operational, or training purposes. Attend and participate in Bank meetings. Attend internal and external training to improve skills and knowledge relevant to the loan officer position.

Understand and fully comply with Kennebec Savings Bank’s Core Values.

Perform other duties as required.

POSITIONS REPORTING TO THIS POSITION:

• None

EDUCATION/EXPERIENCE REQUIRED:

• Bachelor’s degree with concentration in business or finance and/or equivalent work experience.
• 5 to 7 years' progressively more responsible experience in residential and consumer loan origination and servicing, including portfolio management and business development.
• Previous full lending authority for mortgage and consumer lending.
• Computer literate, with specific experience in word processing and spreadsheet applications.

OTHER REQUIREMENTS:

• Must possess a valid driver’s license, the use of a serviceable automobile that is properly registered and proper liability automobile insurance as required by state law.
• Must be able to lift files or other documents of approximately 20 pounds.
• Must have strong written communications skills, including letter and report-writing ability.
• Must have public speaking ability.
• Must be able to read and work with computer print-out reports.
• Must be able to stand or sit for extended periods of time while waiting on customers.
• Must be able to spend extended periods of time operating a computer keyboard and working at a computer monitor.
• Must be able use the telephone to converse with customers for extended periods of time; must be able to communicate clearly by telephone; must have good listening ability and skills.·
• Must have strong written communications skills, including letter and report-writing ability.
• Must be able to prioritize and organize work flow; must have good attention to detail; must be able to handle multiple jobs.
• Must have the ability to think through a problem, following proper steps in finding resolution.
• Must have a high degree of ethics and maintain confidentiality of customers and accounts.
• Must be friendly, courteous and sensitive to the needs of customers and coworkers.

Salary Range: Compensation for this position is based on knowledge, skills, experience, and demonstrated competency within the role.

Developing - Minimum: $87,783

Proficient - Midpoint: $120,263

Exceptional - Maximum: $152,742