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Bank Customer Service Rep Jobs in Riverside, CA (NOW HIRING)

The Fortitude Team

Customer Service Representative

Menifee, CA · On-site

$17 - $23/hr

... Customer Service Representative to join our growing team. In this role, you'll work directly with ... service, banking, healthcare, hospitality, education, or sales experience is preferred but not ...

dbi

Customer Service Representative

Murrieta, CA

$16.25 - $22.25/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a ...

U-Haul

Customer Service Representative

Lake Forest, CA · On-site

$18/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

Caliber

Customer Service Representative

Redlands, CA · On-site

$18 - $21/hr

Customer Service Representative Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and ...

New

Preferred Bank

Customer Service Rep I

Irvine, CA · On-site

$17 - $24/hr

Responsible for providing customer service by receiving, paying and keeping accurate records of all ... Cross-sell bank products * Perform miscellaneous duties such as filing, answering telephones ...

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All JobsBank Customer Service Rep JobsBank Customer Service Rep Jobs in Riverside, CA

Bank Customer Service Rep information

See Riverside, CA salary details

$10

$19

$28

How much do bank customer service rep jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for bank customer service rep in Riverside, CA is $19.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.83 per hour, depending on experience, location, and employer.

What does a bank customer service rep do?

A Bank Customer Service Representative assists customers with their banking needs, such as opening and closing accounts, processing transactions, answering questions about products and services, and resolving any issues or concerns. They also handle inquiries related to account balances, loans, and credit cards, and may help customers with online banking or fraud prevention. Bank Customer Service Reps play a key role in ensuring a positive customer experience and maintaining the bank's reputation.

What are some common challenges faced by bank customer service reps, and how can they be addressed?

Bank Customer Service Representatives often encounter challenges such as handling difficult customer inquiries, managing high transaction volumes, and staying updated with evolving banking regulations. To address these challenges, it's helpful to develop strong communication and problem-solving skills, and to take advantage of ongoing training offered by most banks. Additionally, collaborating closely with team members allows for knowledge sharing and support, making it easier to resolve complex issues efficiently and maintain positive customer relationships.

What are the key skills and qualifications needed to thrive as a bank customer service rep, and why are they important?

To thrive as a Bank Customer Service Rep, you need strong customer service skills, attention to detail, and basic knowledge of banking products, typically supported by a high school diploma or equivalent. Familiarity with banking software, CRM systems, and cash handling procedures is commonly required. Excellent communication, problem-solving, and patience help build trust and effectively address customer concerns. These skills are essential for ensuring customer satisfaction, accuracy in transactions, and maintaining the bank's reputation.

What are popular job titles related to Bank Customer Service Rep jobs in Riverside, CA?

For Bank Customer Service Rep jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Bank Customer Service Rep jobs in Riverside, CA look for?

The top searched job categories for Bank Customer Service Rep jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Bank Customer Service Rep jobs?

Cities near Riverside, CA with the most Bank Customer Service Rep job openings:

Bank Customer Service Rep jobs near you
Infographic showing various Bank Customer Service Rep job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $40,789 per year, or $19.6 per hour.

Customer Service Representative

Citadel Access Solutions

Anaheim, CA • On-site

$24 - $26/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Title: Customer Service Representative Position Summary

The Customer Service Representative (CSR) is responsible for delivering exceptional customer support by managing inbound and outbound calls, scheduling service appointments, and serving as a key communication link between customers and field technicians.

Key Responsibilities

  • Answer inbound customer calls promptly and professionally

  • Schedule, reschedule, and dispatch service calls using ServiceTitan

  • Accurately enter and update customer, job, and equipment information in ServiceTitan

  • Coordinate with technicians and dispatch to ensure timely job completion

  • Monitor technician schedules, job statuses, and appointment windows

  • Communicate service updates, delays, and resolutions to customers

  • Create and manage work orders, service tickets, and follow-up tasks

  • Process customer inquiries related to service, billing, and warranties

  • Escalate urgent service issues or customer concerns as needed

  • Maintain detailed call notes and documentation within ServiceTitan

  • Support service operations by ensuring jobs are properly closed and documented

Required Qualifications

  • 1–3 years of experience as a Customer Service Representative or Dispatcher in a service-based industry

  • Strong phone etiquette and customer communication skills

  • Ability to multitask in a fast-paced, high-call-volume environment

  • Proficiency with computers, CRM systems, and scheduling software

  • Strong organizational and time-management skills

  • High school diploma or equivalent

Preferred Qualifications

  • Experience in commercial or residential service industries (doors, gates, HVAC, electrical, plumbing, or similar trades)

  • Hands-on experience using ServiceTitan

  • Familiarity with dispatching, route optimization, and technician scheduling

  • Experience handling service agreements, maintenance plans, or follow-up calls

  • Bilingual (English/Spanish) a plus

Work Environment & Expectations

  • This is an on-site role based at the company’s office location

  • Frequent phone and computer use throughout the workday

  • Collaboration with service managers, dispatchers, and field technicians

  • Fast-paced service environment requiring multitasking and attention to detail


Equal Opportunity Employer

We are an Equal Opportunity Employer and value diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.