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Commission Customer Service Email Response Jobs in Riverside, CA

Astrophysics Inc.

Customer Service Coordinator

Walnut, CA · On-site

$18.50 - $20.50/hr

Monitor and respond to incoming emails, ensuring all communication is timely and professional ... Submit regular reports to management summarizing claim activity, response times, and customer ...

ZM Trucks

Customer Service Representative

Fontana, CA · On-site

$16.25 - $22.25/hr

... response to inquiries about products and services. May assist with resolving general concerns. Responsibilities * Interact with customers via telephone, email, online chat, or in person to provide ...

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All JobsCustomer Service Email Response JobsCommission Customer Service Email Response JobsCommission Customer Service Email Response Jobs in Riverside, CA

Commission Customer Service Email Response information

See Riverside, CA salary details

$10

$19

$28

How much do commission customer service email response jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for commission customer service email response in Riverside, CA is $19.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.83 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Commission Customer Service Email Response representative, and why are they important?

To thrive in Commission Customer Service Email Response, you need strong written communication skills, attention to detail, and a background in customer service or a related field. Familiarity with customer relationship management (CRM) systems, email management tools, and sometimes e-commerce platforms is typically required. Patience, problem-solving ability, and a customer-focused attitude are crucial soft skills for handling inquiries effectively. These skills ensure prompt, accurate, and positive interactions that drive customer satisfaction and support commission-based business objectives.

What is the difference between Commission Customer Service Email Response vs Customer Support Specialist?

AspectCommission Customer Service Email ResponseCustomer Support Specialist
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or higher; communication and problem-solving skills
Work EnvironmentOffice or remote; email-based communicationOffice or remote; multi-channel support including email, chat, phone
Industry UsageSales, commission-based companies, retailVarious industries including tech, retail, services
Primary FocusResponding to customer emails regarding commissions and sales inquiriesAssisting customers with product issues, inquiries, and support

While both roles involve customer communication, Commission Customer Service Email Response focuses specifically on handling email inquiries related to commissions and sales, often within sales-driven environments. Customer Support Specialist has a broader scope, addressing various customer issues across multiple channels. Understanding these differences helps employers and job seekers target the right skills and expectations for each role.

What are some common challenges faced in a Commission Customer Service Email Response role, and how can I best prepare for them?

One common challenge in a Commission Customer Service Email Response role is managing a high volume of customer inquiries while maintaining accuracy and a professional tone, as your performance may directly impact your commission. It’s important to develop strong organizational and time management skills to prioritize urgent requests and resolve issues efficiently. Additionally, understanding the company’s products, services, and policies thoroughly helps ensure you can provide clear and helpful responses that drive both customer satisfaction and commission opportunities. Regularly collaborating with sales and technical teams can also help you stay informed and address complex customer concerns more effectively.
What are the most commonly searched types of Customer Service Email Response jobs in Riverside, CA? The most popular types of Customer Service Email Response jobs in Riverside, CA are:
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What cities near Riverside, CA are hiring for Commission Customer Service Email Response jobs? Cities near Riverside, CA with the most Commission Customer Service Email Response job openings:
Commission Customer Service Email Response jobs near you
Customer Service Representative

Customer Service Representative

Wastequip

Jurupa Valley, CA

$31 - $33.86/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Wastequip rating

7.5

Company rating: 7.5 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

264th of 485 rated machine equipment manufacturers

Job description

Job Description:

Job Summary:

Wastequip is seeking a Customer Service Representative (CSR) to support the Wastebuilt division within a contact center environment. This role is responsible for delivering high-quality customer support through inbound and outbound communication, while managing orders, quotes, and issue resolutions.

The CSR serves as a primary point of contact for customers, ensuring fast, accurate, and professional service while meeting defined performance standards. Success in this role requires strong communication skills, attention to detail, and the ability to perform in a metric-driven, high-volume environment.

Hourly Range: $31.00 - $33.86

Key Responsibilities:

Customer Communication

  • Handle high-volume inbound and outbound phone calls and emails daily
  • Serve as the primary contact for customer inquiries related to:
    • Sales, pricing and quotes
    • Order placement and status
    • Product support
    • Warranty claims
    • Issue resolution
  • Provide clear, accurate, and professional communication at all times
  • Proactively follow up with customers to ensure complete resolution of requests

Order Management & Support

  • Process customer orders accurately and efficiently within ERP/CRM systems
  • Maintain andupdateorder records, including changes and scheduling adjustments
  • Coordinate with internal teams (sales, operations, transportation, and accounting)
  • Provide accurate freight quotes and delivery timelines

Issue Resolution

  • Investigate and resolve customer issues by:
    • Reviewing prior interactions
    • Researching system data
    • Coordinating with internal departments
  • Identify root causes and implement corrective actions
  • Document all interactions and resolutions within Salesforce

Sales & Revenue Growth Responsibilities

  • Actively identify and pursue opportunities to increase parts and service saleswithin existing customer accounts
  • Promote additional products and services during customer interactions, including calls and email communication
  • Partner with Sales Representatives to support upselling and cross-selling efforts
  • Leverage product knowledge to recommend solutions that meet customer needs while driving revenue
  • Follow up on open quotes and opportunities to improve conversion rates
  • Maintain awareness of customer buying patterns and proactively engage to grow account volume

Quoting & Sales Support

  • Develop and deliver timely and accurate quotations aligned with sales strategy
  • Partner with Sales Representatives to support customer opportunities
  • Assist in managing customer accounts, including credit holds and account status

Contact Center Performance Expectations:

Call Handling & Availability

  • Manage both inbound and outbound call volume
  • Maintain a minimum 90% First Pass Resolution Rate
  • Be logged into the phone system a minimum of 32 hours per week, adjusted for breaks and approved activities
  • Maintain consistent phone availability during scheduled shifts

Email & Response Time Standards

  • Respond to all customer emails and electronic inquiries within 2 hours or less during business hours
  • Ensure responses are accurate, complete, and professional
  • Actively manage shared inboxes to meet response time expectations

Performance Metrics (KPIs)

  • First Pass Answer Rate: 90%
  • Phone System Availability: 32 hours/week
  • Email Response Time: 2 hours
  • Order & Quote Accuracy: High level of precision with minimal errors
  • Customer Satisfaction: Based on feedback and service quality
  • Documentation Compliance: All interactions recorded in Salesforce

Work Environment Expectations

  • Operate in a structured, metric-driven contact center
  • Manage simultaneous phone and email workloads efficiently
  • Maintain productivity in a high-volume environment
  • Collaborate effectively with cross-functional teams
  • Demonstrate accountability for individual and team performance

Requirements:

Education & Experience

  • High school diploma or equivalent required
  • Associate degree preferred
  • 2-3 years of customer service or inside sales experience strongly preferred
  • Experience in a call center or high-volume support environment preferred
  • Experience with ERP systems and CRM platforms (Salesforce preferred)

Skills & Abilities

  • Strong verbal and written communication skills
  • Ability to manage multiple tasks in a fast-paced environment
  • High attention to detail and accuracy
  • Strong problem-solving and critical thinking skills
  • Proficiency with Microsoft Office and computer systems
  • Ability to perform basic math calculations
  • Ability to work independently and within a team

Additional Expectations

  • Ability to work in a shared office/contact center environment
  • Must be fluent in English (Spanish is a plus)

Preferred Experience

  • Background in waste, trucking, or heavy equipment industries
  • Experience supporting parts and service operations

Core Behaviors

  • Detail Oriented - Ensures accuracy in all work
  • Customer Focused - Dedicated to delivering excellent service
  • Accountable - Meets performance standards consistently

Team Player - Works collaboratively across departments

Company Benefits:

2 Medical Plan Options - Base HSA (High Deductible) and Buy-Up

Medical Plans

Prescription (Rx) Insurance

Health Savings Account (HSA)

2 Dental Plan Options - Base Dental and Buy-Up Dental Plans

Vision Insurance

Flexible Spending Accounts (FSA's)

Health Care FSA

Dependent Care FSA

Company Paid Base Life Insurance

Company Paid Accident, Death & Dismemberment Insurance

Company Paid Business Travel Accident Insurance

Company Paid Disability Insurance

Short-Term Disability (STD) and Base Long-Term Disability (LTD)

Insurance

Employee Assistance Program (EAP)

Voluntary Hospital, Accident & Critical Illness (Cancer) Insurance

401(K) Retirement Plan with 50% Company Match

Voluntary Pet Insurance

Vacation and Personal/Sick Time

Paid Grandparent Leave

Paid Bonding Leave

Adoption Assistance

Education Assistance (Tuition Reimbursement)

About Wastequip

Wastequip got its start in 1989 with containers and compactors. But, today, we have evolved into so much more than just a manufacturer of high-quality steel containers and compactors. We are the waste industry's only All-in-One solutions provider - from carts and containers to collect waste to hoists and trash trucks to move the waste to parts, service and technology to keep your operation running smoothly.

While we're proud to be North America's leading manufacturer of waste handling equipment, we are equally proud to be a driving force for enhanced sustainability across the waste industry. We are consistently striving to improve our own operations while making it easier for our customers to do the right thing - building a brighter future for all.

What Wastequip employees say

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