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Bank Call Center Jobs in Florida (NOW HIRING)

Scout Exchange

Call Center Banker - 2nd Shift

Jacksonville, FL · On-site

$14.75 - $18.50/hr

Job Title - Call Center Banker - 2nd Shift Location - Jacksonville, FL | Onsite Permanent | Banking ... bank offers to help achieve financial goals. Key responsibilities include balancing service ...

HCA Healthcare

Call Center Operator PRN

Pensacola, FL · On-site

... banking partnerships, retirement readiness tools, rollover support and financial wellbeing ... Call Center Operator PRN opening. We review all applications. Qualified candidates will be ...

OneUnited Bank

Contact Center Agent

Miami, FL · On-site

$15.50 - $21/hr

Must have a High School Diploma or equivalent and 2 years of experience in banking (call center experience preferred). Must have a positive attitude with excellent customer service skills, the ...

OneUnited Bank

Contact Center Agent

Miami, FL · On-site

$15.50 - $21/hr

Must have a High School Diploma or equivalent and 2 years of experience in banking (call center experience preferred). Must have a positive attitude with excellent customer service skills, the ...

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How much do bank call center jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for bank call center in Florida is $13.39, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $14.38 per hour, depending on experience, location, and employer.

What is a bank call center job?

Bank call center jobs involve assisting customers over the phone with their banking needs, such as answering account inquiries, resolving issues, processing transactions, and providing information about products and services. Employees in these roles are typically responsible for delivering excellent customer service, handling complaints, and ensuring customer satisfaction. They may also help with fraud prevention and guide customers through digital banking tools. Strong communication skills, problem-solving abilities, and knowledge of banking policies are important for success in this job.

What are the qualifications to get a bank call center job?

The qualifications that you need to start a career in a bank call center include excellent customer service skills, knowledge of bank products and procedures, and a high school diploma or GED certificate. Employers may prefer applicants with a finance-related degree or applicants who have completed finance courses in college. Other requirements may depend on the responsibilities of your job. A call center supervisor may need management experience or a degree in business administration or management. Employers may also require new call center workers to undergo customer service training before they work independently.

What are the key skills and qualifications needed to thrive as a bank call center representative?

To thrive as a Bank Call Center Representative, you need strong customer service skills, basic financial knowledge, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and secure data handling protocols is important. Excellent communication, patience, and problem-solving abilities set top performers apart in handling diverse customer needs. These skills ensure representatives can efficiently resolve customer inquiries, protect sensitive information, and maintain high satisfaction in a fast-paced environment.

What are some common challenges faced by employees in a bank call center, and how are they typically addressed?

Employees in a bank call center often encounter high call volumes, dealing with a diverse range of customer inquiries and sometimes handling frustrated or upset callers. To address these challenges, most centers provide thorough training on communication, conflict resolution, and the bank's products and services. Regular team meetings and support from supervisors help staff stay updated on procedures and provide a forum to share best practices. Additionally, many banks offer wellness programs and encourage taking scheduled breaks to help manage stress and maintain a positive work-life balance.

What is the difference between Bank Call Center vs Bank Customer Service Representative?

AspectBank Call CenterBank Customer Service Representative
CredentialsHigh school diploma; some roles may require banking certificationsHigh school diploma; banking certifications optional
Work EnvironmentCall center setting, primarily phone-basedBranch or office, in-person and phone interactions
Employer & Industry UsageBanking institutions, call centersBank branches, customer service departments
Common Search & ComparisonYesYes

The main difference is that Bank Call Center roles focus on handling customer inquiries via phone in a call center environment, while Bank Customer Service Representatives often work directly in branches or offices, providing in-person and phone support. Both roles require similar credentials but differ mainly in work setting and daily tasks.

More about Bank Call Center jobs

What are the most commonly searched types of Bank Call Center jobs in Florida?

The most popular types of Bank Call Center jobs in Florida are:

What are popular job titles related to Bank Call Center jobs in Florida?

For Bank Call Center jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Bank Call Center jobs in Florida look for?

The top searched job categories for Bank Call Center jobs in Florida are:

What cities in Florida are hiring for Bank Call Center jobs?

Cities in Florida with the most Bank Call Center job openings:

Bank Call Center jobs near you
Infographic showing various Bank Call Center job openings in Florida as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $27,842 per year, or $13.4 per hour.

Call Center Banker - 2nd Shift

Scout Exchange

Jacksonville, FL • On-site

$14.75 - $18.50/hr

Other

Re-posted 16 days ago

Job description

Job Title - Call Center Banker - 2nd Shift
Location - Jacksonville, FL | Onsite
Permanent | Banking / Loans
Job Description:
This job is responsible for connecting clients with the breadth of solutions that the bank offers to help achieve financial goals. Key responsibilities include balancing service requests and sales opportunities, providing subject matter expertise on financial solutions, asking clients probing questions to understand life and financial goals, and pairing new solutions and services to meet client needs.
Responsibilities:

  • Works with clients to build and deepen relationships by uncovering financial needs and recommending the best products, services, and solutions to meet those needs
  • Responds to customer inquiries and concerns, creating customized solutions
  • Sells and fulfills banking products including checking and savings accounts, credit cards, Certificate of Deposits (CDs), Individual Retirement Accounts (IRAs), and loans
  • Identifies client needs for licensed sales functions, making referrals to Line of Business partners
  • Quotes rates, terms, and programs for banking solutions
  • Manages risk in every business, product, and service transaction leveraging available tools
  • Required Qualifications:
  • Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
  • Commitment to teamwork and the flexibility to work the schedule, including weekends and holidays
  • Ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections
  • Comfortable receiving ongoing performance feedback and coaching
  • Comfortable with ongoing change and learning new technology/processes
  • Minimum of at least an intermediate level of proficiency with computers
  • Self-motivated with excellent organizational skills
  • Strong decision-making and problem-solving skills
Desired Qualifications:
  • Experience in the banking/financial industry
  • Experience working in a call center
  • Experience in telephone sales

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