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Bank Call Center Representative Jobs in Florida (NOW HIRING)

HeadPinz

Call Center Representative

Fort Myers, FL · On-site

$15 - $18.75/hr

Call Center Representative HeadPinz & FastTrax Entertainment Centers Call Center, All Locations, Hourly, Non-Exempt About Us HeadPinz and FastTrax Entertainment Centers are premier, family-friendly ...

HeadPinz

Call Center Representative

Fort Myers, FL · On-site

$15 - $18.75/hr

Call Center Representative HeadPinz & FastTrax Entertainment Centers Department: Call Center Location: HeadPinz and FastTrax Entertainment Centers (All Locations) Employment Type: Hourly FLSA Status:

RadX Inc.

Call Center Representative

Bonita Springs, FL · On-site

$15 - $18.75/hr

Join RadX Inc. as a Full-Time Call Center Representative and be at the forefront of transforming health care communication! Immerse yourself in a supportive and empathetic environment where every ...

Radx

Call Center Representative

Bonita Springs, FL · On-site

$15 - $18.75/hr

Join RadX Inc. as a Full-Time Call Center Representative and be at the forefront of transforming health care communication! Immerse yourself in a supportive and empathetic environment where every ...

altaresourceshcm

Call Center Representative

Fort Myers, FL

$15 - $18.75/hr

Alta Resources is looking for full-time and part-time Call Center Representatives to provide professional, high-quality, "best-in-class" customer service. When youjoin Alta Resources as a Call Center ...

Nexxaworks

Call Center Representative

Tampa, FL · On-site

$14.50 - $18.25/hr

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our team in Cincinnati, OH, USA . This entry-level position is ideal for individuals looking to build a ...

Alta Resources

Call Center Representative

Fort Myers, FL · On-site

$15 - $18.75/hr

Alta Resources is looking for full-time and part-time Call Center Representatives to provide professional, high-quality, "best-in-class" customer service. When you join Alta Resources as a Call ...

Biz Voice Boost

Call Center Representative

Orlando, FL · On-site

$53K - $59K/yr

Call Center Representative At Biz Voice Boost, we believe that meaningful connections drive business success. We are a growing company dedicated to helping brands strengthen their public image ...

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PostcardMania

Call Center Representative

Clearwater, FL · On-site

$15/hr

Join Our Team as a Call Center Representative! Are you interested in joining one of Tampa Bay's Top Workplaces (for 13 years running!) that provides on-the-job training and a fun, high-energy ...

PostcardMania

Call Center Representative

Clearwater, FL · On-site

$15/hr

Join Our Team as a Call Center Representative! Are you interested in joining one of Tampa Bay's Top Workplaces (for 13 years running!) that provides on-the-job training and a fun, high-energy ...

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Showing results 21-40

All JobsBank Call Center Representative JobsBank Call Center Representative Jobs in Florida

Bank Call Center Representative information

See Florida salary details

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How much do bank call center representative jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for bank call center representative in Florida is $13.39, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $14.38 per hour, depending on experience, location, and employer.

What is a bank call center representative?

Bank Call Center Representatives are customer service professionals who handle inquiries, transactions, and problem resolution for bank customers over the phone or through digital communication channels. They assist with tasks such as account information, transaction issues, card activations, and resolving complaints. These representatives are trained to follow banking regulations and provide accurate, timely assistance to ensure customer satisfaction. Their role is crucial in maintaining a positive relationship between the bank and its customers.

What are some common challenges faced by bank call center representatives and how are they typically addressed?

Bank Call Center Representatives often encounter high call volumes and must handle a variety of customer inquiries, from basic account questions to more complex issues like fraud or transaction disputes. Balancing efficiency with providing accurate and empathetic service can be challenging, especially during peak periods. Most banks support representatives with robust training, clear escalation procedures, and teamwork, allowing agents to collaborate or refer challenging cases to specialized departments. Regular feedback and coaching sessions also help representatives continuously improve their skills and manage stress effectively.

What are the key skills and qualifications needed to thrive as a bank call center representative, and why are they important?

To thrive as a Bank Call Center Representative, you need strong communication skills, basic banking knowledge, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and secure data handling tools is often required. Exceptional problem-solving abilities, patience, and the ability to remain calm under pressure help representatives provide excellent customer service. These skills and qualities are crucial for efficiently resolving customer inquiries, maintaining client satisfaction, and upholding the bank's reputation.

How is it to work as a bank call center representative?

Working as a bank call center representative involves handling customer inquiries, resolving issues, and providing information about banking products and services. The role typically requires strong communication skills, patience, and familiarity with banking software, often performed in a fast-paced environment with shift schedules. It can be a good entry-level position with opportunities for advancement in customer service or banking careers.

What are popular job titles related to Bank Call Center Representative jobs in Florida?

For Bank Call Center Representative jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Bank Call Center Representative jobs in Florida look for?

The top searched job categories for Bank Call Center Representative jobs in Florida are:

What cities in Florida are hiring for Bank Call Center Representative jobs?

Cities in Florida with the most Bank Call Center Representative job openings:

Bank Call Center Representative jobs near you
Infographic showing various Bank Call Center Representative job openings in Florida as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $27,842 per year, or $13.4 per hour.

Call Center Representative

HeadPinz

Fort Myers, FL • On-site

$15 - $18.75/hr

Other

Posted 16 days ago

Job description

Call Center Representative

HeadPinz & FastTrax Entertainment Centers

Call Center, All Locations, Hourly, Non-Exempt

About Us

HeadPinz and FastTrax Entertainment Centers are premier, family-friendly entertainment destinations offering bowling, arcade attractions, food and beverage, and high-energy experiences for guests of all ages. Our team is built on safety, service excellence, and operational accountability. We take pride in creating an organized and welcoming experience for every guest from their very first interaction.

About the Role

The Call Center Representative is responsible for supporting guests through phone and digital communication in a professional, accurate, and policy-compliant manner. This role assists with general questions, party and group inquiries, reservations, and basic troubleshooting while following company standards for guest communication, information accuracy, data protection, and transactional integrity. While friendly service is essential, the top priorities of this role are accuracy, compliance, safety awareness, and protecting guest and company information.

Essential Duties & Responsibilities

Guest Support, Communication & Service Standards:

  • Answer incoming calls and digital inquiries promptly and professionally.
  • Provide accurate information regarding hours, pricing, attractions, events, and policies.
  • Assist guests with party and group inquiries and route leads appropriately.
  • Resolve basic guest concerns using approved procedures.
  • Maintain a calm, respectful tone during high-volume periods and challenging interactions.

Reservations, Payments & Transaction Accuracy:

  • Assist with reservation requests, confirmations, and modifications.
  • Collect and verify guest information accurately.
  • Process approved payments or deposits following company procedures.
  • Document call outcomes and next steps clearly for team follow-up.

Compliance, Data Protection & Risk Prevention (Primary Responsibility):

  • Protect guest and company information in accordance with privacy standards.
  • Verify caller details before sharing sensitive reservation information.
  • Follow company policies for refunds, disputes, waivers, and escalations.
  • Immediately escalate safety-related or urgent concerns to management.
  • Maintain professionalism when handling suspicious or inappropriate calls.

Teamwork, Training & Accountability:

  • Participate in required training on systems, policies, and guest recovery.
  • Follow SOPs, call guides, and quality standards.
  • Maintain reliable attendance and schedule adherence.
  • Support smooth communication between call center and on-site teams.
Qualifications & Experience
  • High school diploma or equivalent preferred.
  • Previous experience in customer service, call center, hospitality, or reservations preferred.
  • Strong communication, listening, and conflict resolution skills.
  • Comfortable using multiple computer systems simultaneously.
  • Detail-oriented, dependable, and professional.
Physical & Environmental Requirements
  • Ability to sit or stand for extended periods.
  • Frequent computer and phone use.
  • Ability to work in a fast-paced, high-volume environment.
  • Availability to work evenings, weekends, and holidays as needed.

Apply