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Bakery Customer Service Representative Jobs (NOW HIRING)

Irca Group

Customer Service Representative

Duluth, GA · On-site

$14.75 - $20/hr

IRCA is a prominent international provider of semi-finished ingredients for the bakery, pastry, and ... As a Customer Service Specialist, you will be responsible for delivering exceptional support by ...

Irca Group

Customer Service Representative

Suwanee, GA

$15 - $20.25/hr

IRCA is a prominent international provider of semi-finished ingredients for the bakery, pastry, and ... As a Customer Service Specialist, you will be responsible for delivering exceptional support by ...

Domino's Pizza

Customer Service Representative

Camden, SC · On-site

$13 - $17.75/hr

That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the ... We are searching for qualified customer service reps with personality and people skills. We're ...

Corina Bakery

Barista/Customer Service Rep

Tacoma, WA

$17.13/hr

Corina Bakery is seeking a friendly, experienced barista and customer service representative to join our team. Position Overview: * Within a high energy environment, you'll be equipped to prepare ...

Domino's Pizza

Customer Service Representative

Utica, MI · On-site

$14.50 - $19.75/hr

That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the ... We are searching for qualified customer service reps with personality and people skills. We're ...

Domino's Pizza

Customer Service Representative

Knoxville, TN · On-site

$13.50 - $18.50/hr

That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the ... We are searching for qualified customer service reps with personality and people skills. We're ...

Domino's Pizza

Customer Service Representative

Magnolia, AR · On-site

$15.50 - $21/hr

That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the ... We are searching for qualified customer service reps with personality and people skills. We're ...

Domino's Pizza

Customer Service Representative

Springfield, MO · On-site

$13.50 - $18.25/hr

That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the ... We are searching for qualified customer service reps with personality and people skills. We're ...

Domino's Pizza

Customer Service Representative

Hartsville, SC · On-site

$13.75 - $18.75/hr

That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the ... We are searching for qualified customer service reps with personality and people skills. We're ...

Domino's Pizza

Customer Service Representative

Farmington, AR · On-site

$15.25 - $20.75/hr

That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the ... We are searching for qualified customer service reps with personality and people skills. We're ...

Domino's Pizza

Customer Service Representative

Bolivar, MO · On-site

$15.25 - $20.75/hr

That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the ... We are searching for qualified customer service reps with personality and people skills. We're ...

Domino's Pizza

Customer Service Representative

Sumter, SC · On-site

$13 - $17.50/hr

That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the ... We are searching for qualified customer service reps with personality and people skills. We're ...

Domino's Pizza

Customer Service Representative

Fayetteville, AR · On-site

$15.25 - $20.75/hr

That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the ... We are searching for qualified customer service reps with personality and people skills. We're ...

Domino's Pizza

Customer Service Representative

Knoxville, TN · On-site

$15.25 - $20.75/hr

That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the ... We are searching for qualified customer service reps with personality and people skills. We're ...

Domino's Pizza

Customer Service Representative

Malvern, AR · On-site

$14 - $19/hr

That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the ... We are searching for qualified customer service reps with personality and people skills. We're ...

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All JobsBakery Customer Service Representative Jobs

Bakery Customer Service Representative information

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$9

$18

$26

How much do bakery customer service representative jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for bakery customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Bakery Customer Service Representative vs Bakery Cashier?

AspectBakery Customer Service RepresentativeBakery Cashier
Required CredentialsHigh school diploma; customer service skillsHigh school diploma; cash handling experience
Work EnvironmentCustomer interaction, assisting with orders, resolving issuesProcessing transactions at checkout, handling payments
Employer & Industry UsageBakery retail stores, cafesBakery retail stores, supermarkets
Common Search & ComparisonCustomer service roles in bakeriesCash handling and checkout roles in bakeries

The main difference between a Bakery Customer Service Representative and a Bakery Cashier lies in their responsibilities. The Customer Service Representative focuses on assisting customers, resolving issues, and providing overall support, while the Cashier primarily handles transactions and payments. Both roles require good communication skills and are essential in bakery retail environments, but they emphasize different aspects of customer interaction.

What are Bakery Customer Service Representatives?

Bakery Customer Service Representatives are employees who assist customers in retail bakery settings. Their main duties include taking orders, answering product questions, handling payments, and ensuring that customers have a positive shopping experience. They may also help with restocking bakery displays, packaging items, and maintaining cleanliness in the front-of-house area. Good communication skills and a friendly attitude are essential in this role, as representatives often help customers select products or accommodate special requests.

What are some common challenges faced by Bakery Customer Service Representatives, and how can they be addressed?

Bakery Customer Service Representatives often encounter challenges such as handling high customer volumes during peak hours, managing special or complex orders, and addressing customer complaints or dietary requests. Success in this role relies on strong communication skills, patience, and the ability to multitask effectively. Building product knowledge and staying organized can help representatives provide accurate information and maintain a positive customer experience, even during busy periods.

What are the key skills and qualifications needed to thrive as a Bakery Customer Service Representative, and why are they important?

To thrive as a Bakery Customer Service Representative, you need strong customer service skills, basic math abilities, and knowledge of bakery products, typically supported by a high school diploma or equivalent. Experience with point-of-sale (POS) systems and familiarity with inventory management tools are commonly required. Outstanding communication, patience, and a friendly demeanor help create positive customer interactions and resolve concerns efficiently. These skills ensure excellent customer experiences, accurate transactions, and contribute to the bakery’s reputation and repeat business.
More about Bakery Customer Service Representative jobs
What job categories do people searching Bakery Customer Service Representative jobs look for? The top searched job categories for Bakery Customer Service Representative jobs are:
Bakery Customer Service Representative jobs near you
Infographic showing various Bakery Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 91% Full Time, 5% Part Time, 3% Contract, and 1% Nights. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Irca Group

Duluth, GA • On-site

$14.75 - $20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

IRCA is a prominent international provider of semi-finished ingredients for the bakery, pastry, and gelato markets. They cater to independent producers as well as large food manufacturers, including consumer packaged goods (CPG) companies. The company's core product offerings consist of chocolate, chocolate decorations, creams, pastry mixes, gelato ingredients, and various other bakery and pastry ingredients.
 
Headquartered in Italy, IRCA was acquired by Advent International, a global private equity firm, in July 2022. The company has demonstrated a strong history of growth over the past decade. As part of its growth strategy, IRCA made two bolt-on acquisitions in 2022. They acquired Cesarin, a provider of candied fruits, and Anastasi, a supplier of pistachio ingredients. These acquisitions expanded IRCA's product portfolio and market reach.
 
More recently, IRCA acquired the leading manufacturer of sweet and cereal products in Europe and the US. The target company focuses on high-value specialty ingredients for the Food Manufacturers segment. Their product range includes sweet particulates, chocolate confections, baked inclusions, variegates, and fruit purees. This deal, successfully completed in March of 2023, is a transformative move for IRCA, establishing them as a global leader in the semi-finished ingredients industry.
With this acquisition, IRCA has a combined revenue of 1 billion in 2023 and a presence in 22 manufacturing facilities across Europe, the US, and Vietnam. This expanded manufacturing footprint and diversified product portfolio positions IRCA as a key player in the market, serving a wide range of customers in the bakery, pastry, and gelato sectors, as well as food manufacturers.
 
This is an onsite role, for our office located in Suwanee, GA. onsite daily, general hours are 8AM to 5PM
 
A Customer Service Specialist (CSS) acts as the primary internal contact for customers. As a Customer Service Specialist, you will be responsible for delivering exceptional support by actively listening and promptly responding to customer inquiries and concerns. Your role includes ensuring customer satisfaction, building strong relationships, resolving issues, and providing accurate information about our products and services. You will assist customers by addressing complaints, answering questions, and processing orders and returns efficiently and courteously. The Customer Service Specialist will be
responsible for collecting information on how to best serve clients.
Responsibilities
  • Serve as the initial point of contact for customer inquiries and issues, responding promptly,
    professionally and empathetically.
  • Identify and resolve customer concerns, ensuring their satisfaction and exceeding expectations
    while partnering with Sales Reps on pertinent customer communications.
  • Assist customers with order processing, shipment tracking, and returns or exchanges.
  • Follow customer orders through the full process from the time of receipt via phone, email or
    electronic data transfer to order entry in Erp system and through shipping and invoicing
  • Maintain accurate records of customer interactions and inquiries.
  • Collaborate with other departmental teams (Sales Reps, Plant personnel, Sales Support, QA,
  • Regulatory, Logistics and Warehouse) to resolve customer issues. Escalate complex problems as
    needed to ensure a positive customer experience.
  • Maintain high customer satisfaction by building rapport and establishing strong relationships with
    customers and sales representatives to anticipate and collaborate on customer future needs. 
  • Assist with preparing multiple report metrics to analyze various departmental KPIs.
  • Follow communication procedures, guidelines, and policies while maintaining a positive brand
    image for the company.
Qualifications
  •  Bachelor's degree or anticipated completion date.
  •  Proficiency in using relevant computer systems and software. Strong Excel skills required.
  • Ability to multi-task and handle high-pressure situations.
  • Attention to detail and accuracy.
  • Empathy, patience, and a positive attitude.
  • Excellent communication and interpersonal abilities. 
  • Strong problem-solving skills and the ability to resolve customer issues.
  • Exceptional customer service skills with a strong focus on customer satisfaction.
This role reports to the Customer Service Supervisor.
Irca Group offers career growth opportunities as well as competitive compensation and benefits:
Medical, Dental, & Vision, 401(k) matching, Paid Vacation, and Holidays, Employee Education Tuition Reimbursement Program
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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