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Back Office Jobs in Quebec (NOW HIRING)

Mako Fintech

Junior QA Specialist

Montreal, QC · Remote

Our SaaS platform allows firms to onboard new clients, interact with their existing clients and simplify costly back-office procedures with smart automation and great user experience. This is a ...

Mako Fintech

Solutions Engineer

Montreal, QC · Remote

Our SaaS platform allows firms to onboard new clients, interact with their existing clients and simplify costly back-office procedures with smart automation and great user experience. This is a ...

Societe Generale

Trade Support Analyst

Montreal, QC

Client Service, Operational Coverage, and Transversal Valuations, with strong interaction across Front Office, Middle Office, Back Office, Risk, Finance, IT and external clients. Within Societe ...

Canada Post

We are currently seeking an on-call Post Office Assistant who will use a customer-focused approach when providing counter services to customers. Note: The ideal candidate should reside in the ...

Canada Post

Post Office Assistant - Term

Gaspe, QC

CA$20.54/hr

We are currently seeking an on-call Post Office Assistant who will use a customer-focused approach when providing counter services to customers. Note: The ideal candidate should reside in the ...

Canada Post

CA$20.14/hr

We are currently seeking an on-call Post Office Assistant who will use a customer-focused approach when providing counter services to customers. Note: The ideal candidate should reside in the ...

Canada Post

Post Office Assistant - Term

Cap-chat, QC

CA$20.54/hr

We are currently seeking an on-call Post Office Assistant who will use a customer-focused approach when providing counter services to customers. Note: The ideal candidate should reside in the ...

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All JobsBack Office JobsBack Office Jobs in Quebec

Back Office information

What is the difference between Back Office vs Customer Service Representative?

AspectBack OfficeCustomer Service Representative
Primary ResponsibilitiesProcessing transactions, data entry, administrative supportAssisting customers, answering inquiries, resolving issues
Work EnvironmentOffice setting, often behind the scenesFrontline, direct interaction with clients
Required SkillsAttention to detail, administrative skills, basic technical knowledgeCommunication skills, problem-solving, customer focus
Common CertificationsNone typically required, but relevant certifications can helpCustomer service certifications (e.g., CCSP) beneficial

Back Office roles focus on administrative and support tasks behind the scenes, while Customer Service Representatives interact directly with clients to address their needs. Both roles are essential in the industry but serve different functions within an organization.

How does the back office team typically collaborate with front office departments to ensure smooth business operations?

Back Office professionals work closely with front office teams, such as sales and client services, by handling essential administrative, data management, and compliance tasks that support customer-facing activities. Regular communication is key—Back Office staff often coordinate through meetings, shared systems, and workflow tools to resolve issues, process transactions, and ensure accurate record-keeping. This collaboration helps maintain operational efficiency, minimize errors, and ensure that clients receive timely and reliable service. Being proactive and detail-oriented are important traits for excelling in this supportive, behind-the-scenes role.

What is a back office?

Back office jobs focus on the support of a company's administration. Back office workers often perform data entry, monitor information about the location, record noteworthy events, and otherwise work to support the internal operations of the business. In this field, you may also participate in overseeing regulatory compliance, managing settlements, and monitoring front-office operations. Some back office employees monitor employee performance, help with employee development, and provide recommendations for when to recruit new employees. In effect, back office jobs focus on the day-to-day administrative operations of a company, particularly as it relates to processing paperwork and handling other tasks. Despite the name, many back office positions work outside of the company's headquarters, so it's common to find work from home positions for these roles.

What are the key skills and qualifications needed to thrive as a back office professional, and why are they important?

To thrive as a Back Office professional, you need strong organizational skills, attention to detail, and proficiency in administrative processes, often supported by a relevant degree or experience in office management. Familiarity with office software such as Microsoft Office Suite, databases, and enterprise resource planning (ERP) systems is typically required. Effective communication, time management, and problem-solving abilities help professionals excel in supporting front-office operations and collaborating with teams. These skills ensure smooth business operations, accurate record-keeping, and efficient support for organizational goals.

What is a back office?

Back office jobs refer to roles that support the essential operations of a business but do not directly interact with customers or generate revenue. These positions typically include functions such as administration, accounting, human resources, IT support, and data management. Employees in the back office ensure that the company's processes run smoothly, maintain records, and provide crucial support to the front office staff. While they might not be customer-facing, back office roles are vital for the overall success and efficiency of an organization.
More about Back Office jobs
What job categories do people searching Back Office jobs in Quebec look for? The top searched job categories for Back Office jobs in Quebec are:
Back Office jobs near you
Infographic showing various Back Office job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 10% Part Time, 1% Temporary, and 3% Contract. Highlights an 88% Physical, 5% Hybrid, and 7% Remote job distribution.

Junior QA Specialist

Mako Fintech

Montreal, QC • Remote

Full-time

PTO

Posted 26 days ago

Job description

Company
Mako is a leading fintech firm, building software to bring top asset managers and their clients into the cloud. Our SaaS platform allows firms to onboard new clients, interact with their existing clients and simplify costly back-office procedures with smart automation and great user experience.

This is a pivotal time for a transition to cloud services, which has fueled rapid growth in our customer base, as firms seek a product of our quality in order to put their best foot forward to remote clients.


Your mission:

Reporting to the Quality Assurance Manager and also working closely with the Solutions Engineering, Post Launch Engineering, and Product teams in order to deliver the best quality product to our clients. Your primary tasks will include:

  • Regression testing: Ensure that the application and configuration meet the established standards set by Mako and the client
    • Inspect deliverables before each release
    • Automate regression tests using existing automation frameworks
  • Interact with the team including Sales Engineers, Solutions Engineers, Post-Launch Engineering, and Software Engineers to understand business, functional and data modifications in scope for each sprint/release
  • Understand the documentation relating to the business process review
  • Develop and execute Test Plans to validate the system changes and functionality, ensuring sufficient coverage of the functionality
  • Identify and track defects, providing reports of test outcomes
  • Recommend and institutionalize QA best practices, methodology and tool
  • Work closely with the Solutions Engineering, Post Launch Engineering, and Product teams to improve existing processes


About you:

  • Educational background in computer science, mathematics, physics, engineering, or a related field
  • Basic understanding of the software testing lifecycle, including assisting with test plans, test cases, and test execution
  • Basic understanding of testing web applications across multiple browsers (e.g. Chrome, Edge, Safari, etc.)
  • Strong documentation, organizational, time-management, and communication skills
  • Ability to learn and retain technical knowledge quickly
  • Enthusiastic about developing QA skills and contributing to team success
  • Experience with test automation is considered an asset
  • Experience in the wealth management industry is considered an asset
  • Bilingual (English/French) is an asset.


Location:

  • Remote. Regional offices in Montreal, Toronto and Vancouver.


Why work for us:

  • Equity in a fast-growing start-up
  • Gold-plated benefits
  • An internal "unlimited vacation policy"
  • High-end Mac or PC laptop
  • $1000 budget to outfit your home office
  • You get to join a fast-growing fintech start-up and participate in its long-term success

Apply