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Back Office Processing Agent Jobs (NOW HIRING)

P40 Processing Agent Job Title Processing Agent Reports To DCP Team Lead Weekly Hours Mon - Fri ... Office experience handling a high volume of accounts is preferred (but not required) Education

P40 Processing Agent Job Title Processing Agent Reports To DCP Team Lead Weekly Hours Mon - Fri ... Office experience handling a high volume of accounts is preferred (but not required) Education

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Back Office

New York, NY ยท On-site

$38K - $46K/yr

The Back Office Associate manages both full/partial back-office operations, including order processing, credit, shipping, invoicing, prepayment collection and customer service, while providing ...

Senior Back Office Analyst

Chattanooga, TN ยท On-site

$65K - $86K/yr

Lead and support the processing of physical mail, including incoming and outgoing customer ... Lead the Back Office Communication letter process, including the Unable to Enroll. Identify ...

Senior Back Office Analyst

Chattanooga, TN ยท On-site

$65K - $86K/yr

Lead and support the processing of physical mail, including incoming and outgoing customer ... Lead the Back Office Communication letter process, including the Unable to Enroll. Identify ...

Back Office

$17.25 - $22.50/hr

Back Office Fygaro is an eCommerce Business Generator, enabling entrepreneurs and businesses of all ... Work directly with 3rd party support teams to troubleshoot technical bugs and other processes.

Back Office Employee

Tampa, FL ยท On-site

$16.75 - $21.25/hr

Role Description The Back Office Employee is a full-time, on-site position based in Tampa, FL. This ... Basic Finance skills to assist with billing, payment processing, and financial record updates.

Back Office Lead

Folsom, CA ยท On-site

$21 - $30/hr

As a Back Office Lead at Golden State Dermatology, you will be responsible for overseeing the daily ... Processing Rx refills in compliance with established procedures. Assures authorization for ...

Back Office Lead

Folsom, CA ยท On-site

$21 - $30/hr

As a Back Office Lead at Golden State Dermatology, you will be responsible for overseeing the daily ... Processing Rx refills in compliance with established procedures. Assures authorization for ...

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Back Office Associate

New York, NY ยท On-site

$38K - $46K/yr

The Back Office Associate manages both full/partial back-office operations, including order processing, credit, shipping, invoicing, prepayment collection and customer service, while providing ...

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Back Office Processing Agent information

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Processing Agent

Rockwall, TX โ€ข On-site

Full-time

Re-posted 5 days ago


Job description

 

P40 Processing Agent Job Description

Job Title

Processing Agent

Reports To

DCP Team Lead

Weekly Hours

Mon – Fri; 8am – 5pm (nights/weekends as needed)

Department

Processing

Prepared By

Blake Harvey

Date 

4/27/2026

Position Overview

            Processing Agents are responsible for drafting cancellation letters for all ancillary products that we find refunds for. Once these letters are drafted, processing agents find the correct contact (either at the dealership or at the administrator) and send the cancellation letter to them. Agents are responsible for verifying that the information in the letter is accurate, so that we receive accurate refunds.

Principle Responsibilities
  • Formulate cancellation letters for ancillary products by gathering information from Salesforce and entering the refund information into the template
  • Send the cancellation letters to the appropriate contact (either at the dealership or administrator)
  • A processing agent may be assigned to specifically process any of the following types of accounts:
    1. Ally accounts
    2. Ally ARK accounts
    3. GMF accounts
    4. GME accounts
    5. Debt File accounts
  • (*Depending on volume of accounts and availability of staff*) A processing agent could be asked to assist the accounting department in opening/prepping checks that are sent to P40
Principle Objectives and Expectations
  • Objective is to put together an accurate cancellation letter, with correct details of the ancillary product(s)
  • Processing Agents are expected to create a high number of letters per day, and get the letters into the hands of the right point-of-contact for processing
  • Must be able to navigate our system to find information and enter the information accurately into the cancellation letters
  • Processing Agents are expected to reach specific performance standards that are set forth by their team lead. These standards may vary depending on the volume of processing accounts or the type of accounts that they are assigned to process.
Experience
  • Office experience handling a high volume of accounts is preferred (but not required)
Education
  • Minimum Requirement: High School Diploma or GED