ZipRecruiter

Log In

1

Back Office Operations Analyst Jobs in Indiana (NOW HIRING)

State of Indiana

Operations Analyst

Indianapolis, IN · On-site

$67K/yr

The Operations Analyst supports the Engineering Department by enhancing business systems, analyzing ... This position is with INDOT's Central Office location. Salary: The salary for this position ...

State of Indiana

Operations Analyst

Indianapolis, IN · On-site

$67K/yr

Location: This position is with INDOT's Central Office. Salary: The salary for this position ... Broad knowledge of operational, mathematical, analytical and/or statistical research techniques.

Microscreen, LLC

Operations Analyst

South Bend, IN · On-site

This is a fast-track operations role, not a traditional analyst desk job. Microscreen is a ... in Microsoft Office (Outlook, Word, Excel, PowerPoint) • Self-starter who takes initiative ...

State of Indiana

Operations Analyst

Indianapolis, IN · On-site

$67K/yr

Location: This position is with INDOT's Central Office. Salary: The salary for this position ... Broad knowledge of operational, mathematical, analytical and/or statistical research techniques.

State of Indiana

Operations Analyst

Indianapolis, IN · On-site

$53K/yr

... analytical support and cross-divisional coordination to streamline operations, reduce redundancies ... This position is with INDOT's Central Office location. Salary: The salary for this position ...

Ascension

Office Operations Assistant

Carmel, IN · On-site

$16.75 - $22/hr

Medical clinic front office experience preferred. Life at Ascension: Where purpose meets ... to give back to your community Benefit options and eligibility vary by position. Compensation ...

Ascension

Office Operations Assistant

Kokomo, IN

Provide essential clerical and office support, including managing charges for services, to maintain ... to give back to your community Benefit options and eligibility vary by position. Compensation ...

Ascension

Office Operations Assistant

Carmel, IN · On-site

Provide general office and clerical support to assigned area. What minimum qualifications you'll ... to give back to your community Benefit options and eligibility vary by position. Compensation ...

FlexTG

Sales Operations Analyst

Indianapolis, IN · On-site +1

$60K - $80K/yr

Description Sales Operations Analyst Reports to: VP, Client Account Management Location: Remote (U ... S. only) or Hybrid within 40 miles of a FlexTG office Compensation: $60,000 - $80,000 base ...

next page

Showing results 1-20

All JobsBack Office Operations Analyst JobsBack Office Operations Analyst Jobs in Indiana

Back Office Operations Analyst information

What is the difference between Back Office Operations Analyst vs Customer Service Representative?

AspectBack Office Operations AnalystCustomer Service Representative
Primary RoleProcesses and supports back-end operations, data management, and complianceHandles customer inquiries, provides support, and resolves issues
Required SkillsData analysis, attention to detail, knowledge of back-end systemsCommunication, problem-solving, customer service skills
Work EnvironmentOffice-based, behind-the-scenes supportFront-line, customer-facing roles
Common CertificationsNone specific, often familiarity with industry softwareCustomer service certifications (optional)

While both roles support organizational operations, the Back Office Operations Analyst focuses on processing and supporting internal functions, whereas the Customer Service Representative interacts directly with clients to address their needs. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are some common challenges faced by Back Office Operations Analysts, and how can they be effectively managed?

Back Office Operations Analysts often face challenges such as managing high volumes of transactions, ensuring data accuracy, and meeting tight deadlines. These challenges can be addressed by developing strong organizational skills, utilizing automation tools to streamline repetitive tasks, and maintaining clear communication with both internal and external stakeholders. Regular process reviews and staying updated on industry regulations also help in minimizing errors and improving operational efficiency. Proactive problem-solving and collaboration with team members are key to successfully navigating these challenges.

What are the key skills and qualifications needed to thrive as a Back Office Operations Analyst, and why are they important?

To thrive as a Back Office Operations Analyst, you need strong analytical skills, attention to detail, and a background in finance or business, often supported by a relevant degree. Familiarity with financial software systems, databases, and tools like Microsoft Excel, as well as knowledge of industry regulations, is typically required. Excellent organizational, problem-solving, and communication skills help analysts coordinate processes and ensure accuracy. These skills are crucial for maintaining efficient operations, minimizing errors, and supporting the overall integrity of financial transactions.

What are Back Office Operations Analysts?

Back Office Operations Analysts are professionals who support the day-to-day administrative and operational functions within a company, typically in industries like finance, banking, or insurance. They handle tasks such as processing transactions, reconciling accounts, ensuring data accuracy, and maintaining records. These analysts work behind the scenes to ensure that business operations run smoothly, comply with regulations, and support front office teams. Their role is crucial for reducing errors, improving efficiency, and maintaining the integrity of business processes.
What are popular job titles related to Back Office Operations Analyst jobs in Indiana? For Back Office Operations Analyst jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Back Office Operations Analyst jobs in Indiana look for? The top searched job categories for Back Office Operations Analyst jobs in Indiana are:
What cities in Indiana are hiring for Back Office Operations Analyst jobs? Cities in Indiana with the most Back Office Operations Analyst job openings:
Back Office Operations Analyst jobs near you
Financial & Operations Analyst

Financial & Operations Analyst

Circle Logistics

Fort Wayne, IN • On-site

Full-time

Medical, Dental, Vision, Life, PTO

Posted 3 days ago

Job description

Company Description
Who We Are:
Circle Logistics is a 3rd party logistics firm focused on delivering our three core promises to our customers: No Fail Service, Personalized Communication, and Innovative Solutions. We leverage our technology, industry experience, and employee ingenuity to develop industry-leading transportation solutions. We have been in business for 10 plus years and have grown into a half-billion-dollar company, from starting as just a handful of people with Entrepreneurial Spirit as their foundation. Our story is one of resiliency and innovation that has led us to grow to over 500 employees in a booming transportation industry, that never takes a night off.
Job Description
Financial & Operations Analyst
Circle Logistics is hiring a Financial & Operations Analyst to be the numbers-and-details engine behind how our brokerage runs - and the go-to problem solver when something in the back office isn't working. It is a hands-on individual contributor role that blends recurring financial and profitability analysis with real ownership of the administrative processes, systems, and special projects that keep billing, collections, and operations running cleanly.
On the finance side, you will build the reports and models that connect revenue, gross profit, and department costs to profitability - preparing variance analysis, breaking performance down to the pod and terminal level, tracking the productivity metrics that matter in freight ($GP per head, loads per head), supporting scenario and commission-plan modeling, and preparing claims reports. On the operations side, you will diagnose what's broken across billing, collections, and back-office workflows, fix it at the root, and then build the process or tooling so it doesn't break again.
This is a corporate finance and operations role - not a data-engineering or IT role. It is ideal for someone early-to-mid career who is strong in Excel, fluent in financial and accounting concepts, curious by nature, and energized by turning messy data and manual processes into clear answers and clean, repeatable systems. You will work across finance, operations, billing, collections, accounting, and IT, and be trusted to own problems end-to-end without being told every next step.
Key Responsibilities
Financial & Profitability Analysis
  • Prepare the monthly department-cost and overhead analysis, calling out variances and the trends behind them.
  • Build the schedules that tie revenue, gross profit, and operating expense into a clear view of profitability by business unit.
  • Produce actual-versus-target reporting for sales and gross profit at the company level and broken down by pod and terminal, with concise commentary on the drivers.

Operating Metrics & Unit Economics
  • Build and maintain the productivity reporting - $GP per head, loads per head, and related per-rep and per-terminal metrics - sourced from the TMS platforms.
  • Compare pods and terminals against target and against each other to highlight top and bottom performers.
  • Package the metrics clearly for operations and sales leaders to use in performance reviews.
  • Problem Solving Across Admin Functions
  • Investigate and resolve administrative issues spanning billing, collections, and back-office operations - from one-off exceptions to recurring patterns.
  • Diagnose root causes rather than symptoms, and put fixes in place that prevent the same issue from coming back.
  • Serve as a trusted resource for billing and collections teammates who need help untangling complex or unusual situations.

Process Improvement & Special Projects
  • Identify inefficiencies, manual workarounds, and points of friction across admin and finance workflows, and propose practical improvements.
  • Design, document, and implement new or updated processes and SOPs, and look for opportunities to automate or streamline repetitive work.
  • Own and execute special projects - from system clean-ups and data migrations to new customer onboarding workflows and reporting builds - scoping the work, setting timelines, driving execution, and reporting progress clearly to stakeholders.
  • Coordinate with cross-functional partners across finance, operations, and IT to keep projects moving.

Modeling & Scenario Support
  • Support stress-test analysis of profitability at different revenue levels - volume up or down, rate compression or expansion - and quantify the effect on gross profit.
  • Help model the financial impact of commission plan designs and proposed changes.
  • Assist with annual budgeting and rolling forecasts by preparing supporting schedules and assumptions.
  • Claims Reporting
  • Prepare recurring claims reports and maintain the supporting detail behind cargo-claims exposure.
  • Track recovery and net-exposure trends and assist finance with the cargo-claims accrual estimate each period.

Data & Reporting
  • Pull, clean, and reconcile data across multiple transportation management systems (TransportPro, Cargotel, Tai) and the general ledger (QuickBooks).
  • Build and maintain clean, repeatable Excel models and templates that make the monthly reporting cycle faster and more consistent.
  • Translate findings into clear recommendations and next steps, and ensure the accuracy and timeliness of the reports you own.

Qualifications
Required Qualifications
  • Bachelor's degree in Finance, Accounting, Economics, Business, or a related field.
  • 3-6 years of experience in financial analysis, FP&A, business operations, billing, collections, or a comparable analyst role (strong internships and co-ops considered on the lower end).
  • Advanced Excel skills - comfortable with formulas, lookups, pivot tables, and building or maintaining financial models and working with large or messy data sets.
  • Solid grounding in financial and accounting concepts: revenue, gross profit, margin, variance, and cost analysis.
  • Demonstrated ability to investigate and resolve operational or administrative issues from start to finish.
  • Experience documenting processes and writing clear SOPs, and a track record of running projects to completion- setting scope, hitting deadlines, and keeping stakeholders informed.
  • Strong attention to detail, organization, and follow-through, with a high sense of ownership over data accuracy.
  • Strong written and verbal communication skills, including the ability to summarize findings clearly for non-finance audiences.

Preferred Qualifications
  • Experience in freight brokerage, transportation, logistics, or 3PL, or another high-volume, transaction-intensive industry.
  • Working knowledge of transportation management systems (TransportPro, Cargotel, Tai) and of QuickBooks or comparable accounting software.
  • Familiarity with EDI, customer portals, accounts receivable workflows, or commission / incentive-pay concepts.
  • Experience with process automation tools, BI tools (Power BI, Tableau), or basic SQL / scripting for pulling and transforming data - helpful, not required.
  • Exposure to continuous improvement methodologies (Lean, Six Sigma).
  • Progress toward a CPA, CMA, or MBA is a plus.

Additional Information
Benefits
  • Competitive base-salary
  • On-site training and career development with a fast track to promotion
  • Insurance benefits including: Health, vision, dental, life, and disability
  • Paid holidays and paid time off after 90 days

Apply