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We are excited that you are considering joining Nova Southeastern University!

Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university.

We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University.

Primary Purpose:

Responsible for the implementation and utilization of information systems required for patient care initiatives to include the integration of clinical business processes. Provides technical training and support to end users, including user documentation and manuals.

Job Category: Exempt

Hiring Range: 

Pay Basis:  Annually

Subject to Grant Funding? No  

Essential Job Functions: 

1. Functions as the first line of support for clinical applications.
2. Facilitates communication between end users such as providers, external organizations, clinical informatics team members, clinical leadership, and support staff, as well as OIIT technical staff.
3. Assists with training on clinical application fundamentals and systems.
4. Recognizes and identifies potential areas where existing policies and procedures related to products may require change.
5. Interacts with current and potential internal customers to ensure timely and proper resolution of problems, maintaining a high level of customer satisfaction.
6. Ensures that problems are logged, worked on, and/or assigned for resolution, prioritization, and tracking.
7. Notifies leadership of high-impact clinical systems issues and provides updates regularly.
8. Functions as one of the system administrators for clinical applications.
9. Contributes to teamwork through appropriate application of process, technical, and information management expertise.
10. Participates in professional development activities.
11. Maintains the strictest confidentiality in accordance with policies, federal laws, and regulations.
12. Completes special projects as assigned.
13. Performs other duties as assigned or required.

Job Requirements: 

Required Knowledge, Skills, & Abilities: Knowledge:
1. Knowledge of clinical informatics software such as NextGen, AxiUm, and EHR/EMR applications.
2. Knowledge of troubleshooting methodologies, including data collection and interpretation.
3. Knowledge of descriptive statistics to analyze statistical data and prepare extracts of data.
4. Knowledge of computer systems, spreadsheets, and applications.
Skills:
1. Problem Solving – Skills in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
2. Data Extraction – Basic skills in extracting and analyzing data from clinical applications.
3. Writing – Proficient skills in writing correspondence, utilizing good grammar, and appropriate written communication etiquette.
4. Working Relationships – Skills in establishing and maintaining effective working relationships.
5. Active Listening - Skills in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
6. Systems Analysis - Skills in determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Abilities:
1. Ability to troubleshoot problems and review related information to provide solutions and workarounds.
2. Ability to understand clinical policies, federal laws, and regulations.
3. Ability to properly communicate with clinical end-users.
4. Ability to understand basic clinical processes and clinical business procedures.
5. Ability to deliver training sessions
6. Ability to prepare and make effective presentations.
Physical Requirements and Working Environment:
1. Speech Recognition - Must be able to identify and understand the speech of another person.
2. Speech Clarity - Must be able to speak clearly so others can understand you.
3. Near Vision - Must be able to see details at close range (within a few feet of the observer).
4. Travel - Must be able to travel on a daily and/or overnight basis.
5. May be required to work nights or weekends.
6. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties.
7. May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils, and computer keyboards.

Required Certifications/Licensures: 

Required Education: Bachelor’s Degree

Major (if required: 

Required Experience: Minimum one (1) year of clinical Informatics, IT, or healthcare experience.

Preferred Qualifications: 

1. Knowledge and understanding of clinical system interfaces, such as lab order entry and results reporting, and clinical equipment interfaces with electronic health records.
2. NextGen Certified Professional

Is this a safety sensitive position? No  

Background Screening Required?  Yes  

Pre-Employment Conditions: 

Sensitivity Disclaimer: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary.

NSU considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.