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Avp It Technology Jobs (NOW HIRING)

Sagility LLC

AVP- IT Service Delivery

El Paso, TX · On-site

$191K/yr

Job title: AVP- IT Service Delivery Associate Vice President (AVP) - IT Service Delivery Location: Based out of US Elpaso , managing US, Jamaica and Colombia Function: Global Technology Engineering ...

Wintrust Financial Corporation

$85K - $110K/yr

## AVP, IT FinanceApplylocations: Rosemont, ILtime type: Full timeposted on: Posted Yesterdayjob requisition id: 261543Wintrust provides community and commercial banking, specialty finance and wealth ...

Socket.dev

AVP, IT Assurance & Governance

Fort Lee, NJ · On-site

$150K - $170K/yr

Our technology and capital solutions power payments, cards, lending, and digital asset capabilities ... What We're Looking For We are seeking an experienced AVP, Information Security to collaborate ...

Wintrust

AVP, IT Finance

Rosemont, IL · On-site

$85K - $110K/yr

Position Overview The AVP - IT Finance supports accounting and financial planning and analysis activities including forecasting, budgeting, month end close, and business performance insights. This ...

Fairfax County

Information Technology Tech I

Fairfax, VA · On-site

$60K - $106K/yr

... information to the support team. Provides problem resolution over the phone, remote desktop, in ... Helps meet the demands of a fast-paced technology environment and be a part of an organization that ...

Federal IT Consulting

IL · On-site

$100K - $175K/yr

The Information Technology (IT) Architect provides technical leadership in the design and integration of enterprise technology solutions that support organizational objectives and business processes.

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How much do avp it technology jobs pay per year?

As of Sep 10, 2026, the average yearly pay for avp it technology in the United States is $47,997.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $55,000.00 per year, depending on experience, location, and employer.

What is the difference between Avp It Technology vs It Manager?

AspectAvp It TechnologyIt Manager
CredentialsTypically requires a bachelor's degree in IT or related field; often preferred with certifications like PMP or CISSPBachelor's degree in IT, Computer Science, or related; certifications like ITIL or PMP are common
Work EnvironmentStrategic leadership in large organizations, overseeing multiple IT projects and teamsOperational management of IT teams, focusing on daily IT service delivery and project execution
Employer & Industry UsageUsed in corporate, banking, and large enterprise sectors for senior IT leadership rolesCommon across various industries for managing IT teams and infrastructure

While both roles involve IT leadership, the Avp It Technology typically focuses on strategic planning and high-level oversight, whereas the IT Manager handles day-to-day operations and team management.

What is the role of AVP in IT technology?

An AVP (Assistant Vice President) in IT technology typically oversees strategic planning, project management, and operational functions within an organization’s IT department. They often coordinate teams, implement technology solutions, and ensure alignment with business goals, requiring strong leadership, technical knowledge, and industry certifications. The role may also involve budgeting, vendor management, and staying current with emerging technologies.

What cities are hiring for Avp It Technology jobs?

Cities with the most Avp It Technology job openings:

What are popular job titles related to Avp It Technology jobs?

For Avp It Technology jobs, the most frequently searched job titles are:

Infographic showing various Avp It Technology job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $47,997 per year, or $23.1 per hour.

AVP- IT Service Delivery

El Paso, TX • On-site

Sagility LLC
Strategic Planning Consulting Services • 10K+ employees
Learn more about Sagility LLCexternal

$191K/yr

Other

Posted 21 days ago

Sagility rating

4.6

Company rating: 4.6 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

Job description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title: AVP- IT Service Delivery

Job Description: Associate Vice President (AVP) – IT Service Delivery

Location: Based out of US Elpaso , managing US, Jamaica and Colombia

Function: Global Technology Engineering & Workplace Solutions (GTEWS)

Position Summary The Associate Vice President (AVP) – IT Service Delivery is responsible for leading global IT Service Delivery operations across US, Jamaica and Colombia. The role oversees End User Services, Global Service Desk, IT Asset & Lifecycle Management, ITSM processes, Workplace Technology Services, Service Governance, ServiceNow adoption, and continuous service improvement initiatives, People Management, VOE, ESAT. The AVP will drive operational excellence, customer experience, workforce productivity, automation, governance, financial accountability, and service transformation while ensuring delivery of world-class IT support services across all geographies. This role requires a strategic leader capable of balancing operational performance, stakeholder management, service innovation, and organizational transformation initiatives.

Key ResponsibilitiesService Delivery Leadership

Lead and manage global IT Service Delivery operations across all supported geographies. Own end-to-end service delivery performance, customer experience, and operational excellence. Establish and monitor service delivery KPIs, SLAs, OLAs, and operational scorecards. Drive service consistency, process standardization, and governance across regions. Lead periodic service reviews with business leadership and executive stakeholders.

IT Service Management (ITSM)

Drive adoption and maturity of ITIL-based processes including: Incident Management Major Incident Management Problem Management Change Management Service Request Management Knowledge Management Ensure service performance targets are achieved through proactive monitoring and governance. Lead continuous improvement programs based on service trends and root cause analysis.

Global Service Desk & Workplace Services

Oversee Global Service Desk operations providing 24x7 support coverage. Drive improvements in FCR, AHT, SLA compliance, CSAT, ESAT, and service quality metrics. Ensure effective workforce planning, capacity management, shift coverage, and productivity controls. Lead deployment and support of workplace technology services across sites.

IT Asset Management (ITAM/HAM)

Provide executive oversight for the entire hardware asset lifecycle including: Procurement support Asset onboarding Deployment Transfers Recovery Disposal Audit readiness Ensure asset accuracy, inventory reconciliations, and FAR compliance. Drive utilization optimization and sustainability initiatives through reuse and redeployment programs. Govern ServiceNow HAM/EAM processes and asset management compliance requirements.

Service Transformation & Automation

Lead ServiceNow platform adoption and process automation initiatives. Drive AI, Copilot, self-service, workflow automation, and digital workplace transformation programs. Identify opportunities to improve efficiency, reduce manual effort, and enhance user experience. Develop and execute service delivery roadmaps aligned with organizational objectives.

Governance, Risk & Compliance

Ensure compliance with organizational policies, audit requirements, and security standards. Lead audit responses, remediation activities, and governance reviews. Monitor operational risks and implement mitigation strategies. Drive policy adherence and process discipline across service delivery teams.

Financial & Vendor Management

Manage service delivery budgets and cost optimization initiatives. Lead vendor governance and partner performance reviews. Evaluate technology investments and business cases for service improvement. Ensure effective utilization of resources and technology assets.

Leadership & People Management

Lead geographically distributed managers and service delivery teams. Drive employee engagement, ESAT improvement plans, succession planning, leadership development. Establish workforce planning, skill development, and career progression frameworks. Promote a culture of accountability, continuous improvement, and customer-centricity.

Stakeholder Management

Act as a trusted advisor to business leaders and executive management. Present service performance, risks, initiatives, and strategic recommendations to senior leadership. Partner with HR, Finance, Procurement, Operations, Information Security, and Technology teams to achieve business outcomes.

Key Performance Indicators (KPIs)
  • SLA Achievement
  • Service Availability
  • Customer Satisfaction (CSAT)
  • Employee Satisfaction (ESAT)
  • First Contact Resolution (FCR)
  • Incident Resolution Performance
  • Major Incident Recovery Time
  • Asset Inventory Accuracy
  • Audit Compliance Score
  • Automation Adoption Metrics
  • Cost Optimization Targets
  • Workforce Utilization & Productivity
  • Knowledge Management Effectiveness
Required Experience
  • 15+ years of progressive experience in IT Infrastructure and Service Delivery. Minimum 5+ years in senior leadership roles managing global teams. Extensive experience managing: Service Desk Operations ITSM IT Asset Management Workplace Technology Services ServiceNow Platform Major Incident Management Experience leading global transformation and operational excellence programs. Strong executive stakeholder management experience.
Preferred Qualifications
  • Bachelor's Degree in Engineering, Computer Science, Information Systems, or related field. MBA preferred.
  • ITIL v4 Managing Professional / Expert Certification preferred.
  • ServiceNow ITSM/HAM certification desirable.
  • Lean Six Sigma or process improvement certifications preferred.
Location

El PasoUnited States of America

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

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