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Avp Client Services Jobs (NOW HIRING)

cathaybank

AVP, Client Service Manager

Los Angeles, CA · On-site

$85K - $102K/yr

GENERAL SUMMARY The AVP/VP, Client Service Manager is responsible for establishing and managing ... Strong knowledge of products and services typically offered to commercial clients. * Strong ...

cathaybank

AVP, Client Service Manager

Los Angeles, CA · On-site

$85K - $102K/yr

GENERAL SUMMARY The AVP/VP, Client Service Manager is responsible for establishing and managing ... Strong knowledge of products and services typically offered to commercial clients. * Strong ...

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Avp Client Services information

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$38.5K

$90.9K

$163K

How much do avp client services jobs pay per year?

As of Jun 7, 2026, the average yearly pay for avp client services in the United States is $90,947.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $109,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an AVP Client Services, and why are they important?

To thrive as an AVP Client Services, you generally need a background in business administration, account management, and client relationship management, often supported by a bachelor's or master's degree. Familiarity with CRM platforms, data analytics tools, and project management software is typically expected. Exceptional communication, leadership, and problem-solving skills help you build strong client partnerships and lead service teams effectively. These competencies are crucial for driving client satisfaction, retaining business, and delivering consistent service excellence.

What are the most common challenges faced by an AVP of Client Services, and how can they be effectively managed?

An AVP of Client Services often faces challenges such as balancing client expectations with operational capabilities, managing diverse client portfolios, and ensuring consistent service quality across teams. Effective management involves strong communication, proactive problem-solving, and fostering close collaboration between client-facing and internal teams. Building trust with clients and empowering team members through ongoing training and support are also critical to overcoming these challenges and driving client satisfaction.

What is the difference between Avp Client Services vs Client Relationship Manager?

AspectAvp Client ServicesClient Relationship Manager
CredentialsTypically requires a bachelor’s degree, with many having advanced degrees or certifications in finance, business, or related fieldsUsually requires a bachelor’s degree; certifications like CRM or financial licenses can be advantageous
Work EnvironmentCorporate offices, client sites, and financial institutions; involves strategic planning and high-level client interactionOffice-based, focusing on maintaining and growing client relationships, often in financial or service industries
Employer & Industry UsageFinancial services, banking, asset management, and consulting firmsBanking, insurance, and financial services sectors

While both roles involve client interaction, the Avp Client Services typically holds a more strategic and leadership-oriented position, overseeing teams and high-value accounts. The Client Relationship Manager focuses on day-to-day client engagement and retention. Understanding these differences helps in career planning and job search strategies.

What is an AVP Client Services?

An AVP Client Services, or Assistant Vice President of Client Services, is a mid-to-senior-level management professional responsible for overseeing client relationships and ensuring high levels of customer satisfaction. They typically lead teams that handle client accounts, resolve issues, and deliver tailored solutions to meet client needs. AVPs of Client Services also collaborate closely with sales, operations, and executive leadership to drive growth and retention. Their role often involves analyzing client feedback, implementing service improvements, and maintaining strong communication channels between the company and its clients.
More about Avp Client Services jobs
What cities are hiring for Avp Client Services jobs? Cities with the most Avp Client Services job openings:
What are the most commonly searched types of Avp Client Services jobs? The most popular types of Avp Client Services jobs are:
What states have the most Avp Client Services jobs? States with the most job openings for Avp Client Services jobs include:
What job categories do people searching Avp Client Services jobs look for? The top searched job categories for Avp Client Services jobs are:
Avp Client Services jobs near you
Infographic showing various Avp Client Services job openings in the United States as of May 2026, with employment types broken down into 8% As Needed, 1% Full Time, and 91% Part Time. Highlights an 81% Physical, 10% Hybrid, and 9% Remote job distribution, with an average salary of $90,947 per year, or $43.7 per hour.

Director, Client Services

AmTrust Financial Services, Inc.

Southington, CT • On-site

Full-time

Posted 17 days ago

Job description

Overview
We are seeking a skilled Director, Client Services, to drive growth and development across all the Client Services teams. This position will report to the SVP, Client Services and partner with the AVP, Client Experience, Client Services Analytics Manager, AVP, Agency Services and VP Risk Control. The Director supports the Client Services team to drive efficiency, accuracy, and client centricity in all client services processes. The director will also lead improvements in audit, access and staffing. The director will work in collaboration with the Client Services team to implement strategy, drive data integrity, optimize services and ensure operational process and policies are in place. This position offers the opportunity to shape operational excellence and enhance the client experience by leading impactful initiatives and supporting a culture of continuous improvement.
Responsibilities
1. Manages CXA team, National Access Lead and the National Audit Lead.
2. Supports strategic initiative growth in Agency Services and Risk Control
3. Direct, plan, and implement strategic initiatives to support client experience goals.
4. Ensure optimal resource utilization to meet client expectations.
5. Manage the effective implementation of new systems and optimize the use of existing technologies.
6. Document customer journey to identify opportunities for improved client experience.
7. Salesforce Management and Optimization for Client experience assistants.
8. Identify, track and drive Salesforce enhancements and fixes.
9. Coordinate across departments to achieve alignment and progress.
10. Supervise the Client Experience Assistant team, continuously enhancing workflows to drive efficiency and improve team processes.
11. Data Integrity: Maintain data integrity across multiple platforms and documents to ensure accuracy and consistency.
12. Review activities, costs, and operations to measure progress toward goals.
13. Propose innovative, programmatic changes based on assessments to enhance efficiency and consistency.
14. Salesforce Management and Optimization for Client experience in partnership with sales.
15. Support CX leadership to develop salesforce reporting and scorecards.
16. Manage communication and updates on process workflow documents.
17. Develop and manage workflows for the Large Loss Notice process.
18. Project Management: Track initiatives and manage multiple projects to support operational goals.
19. Coordinate across departments to achieve alignment and progress.
20. Identify opportunities to leverage resources across the division and enterprise, addressing operational challenges and maximizing opportunities
Qualifications
• Proven experience in operations management, preferably within insurance, claims, or a related industry.
• Strong project management skills, with a record of delivering results in a dynamic environment.
• Understanding of Salesforce or similar CRM platforms.
• Understanding of Agency appointment and due diligence process.
• Understanding of Risk Control capabilities.
• Ability to develop workflows, streamline processes, and manage data integrity across platforms.
• Experience with writing and implementing program level policy and procedures.
• Ability to interact collaboratively and work effectively with a multi-functional team and throughout the organization; fosters an environment of shared responsibility and accountability.
• Strong leadership skills, with experience managing cross-functional teams.
• Analytical mindset with a focus on identifying efficiencies and implementing improvements

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