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Aviation Customer Service Jobs (NOW HIRING)

Atlantic Aviation

HI

$21 - $23/hr

Must be a Hawaii resident at the time of application In this position, you will provide aviation ground support services to customers in a positive and professional manner. You will perform in all ...

CAPS Aviation

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Customer Service Representative - Aviation (Life Raft Service)

Van Nuys, CA · On-site

$18 - $24/hr

We work in aviation. Our customers are Directors of Maintenance, A&P mechanics, pilots, and parts ... Generating and sending service quotes * Entering and managing data in Quantum Control (Component ...

CAPS Aviation

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Customer Service Representative - Aviation (Life Raft Service)

Van Nuys, CA · On-site

$18 - $24/hr

We work in aviation. Our customers are Directors of Maintenance, A&P mechanics, pilots, and parts ... Generating and sending service quotes * Entering and managing data in Quantum Control (Component ...

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Aviation Customer Service information

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How much do aviation customer service jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for aviation customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How to become an airport customer service agent?

To become an airport customer service agent, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service, proficiency with computer systems, and the ability to work flexible hours are often required; some employers may also prefer certification in airport operations or security procedures.

How to become a customer service agent for an airline?

To become an airline customer service agent, candidates typically need a high school diploma or equivalent, strong communication skills, and customer service experience. Many airlines provide on-the-job training, and proficiency with computer systems and conflict resolution is beneficial. Some positions may require background checks and availability for flexible schedules, including weekends and holidays.

What are the key skills and qualifications needed to thrive as an Aviation Customer Service Representative, and why are they important?

To thrive as an Aviation Customer Service Representative, you need strong communication skills, problem-solving abilities, and experience in customer-facing roles, often supported by a high school diploma or equivalent. Familiarity with airline reservation systems, check-in software, and security protocols is typically required. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure set exceptional representatives apart. These skills ensure efficient passenger support, smooth airport operations, and a positive travel experience for customers.

What is aviation customer service?

Aviation customer service refers to the support and assistance provided to passengers and clients by airline and airport staff before, during, and after air travel. This role includes tasks such as helping travelers with check-in, boarding, baggage, handling inquiries, resolving issues, and ensuring a positive travel experience. Professionals in aviation customer service strive to ensure safety, comfort, and satisfaction for all passengers, often working in fast-paced and dynamic airport environments.

What is the difference between Aviation Customer Service vs Airport Customer Service?

AspectAviation Customer ServiceAirport Customer Service
CredentialsCustomer service certifications, airline-specific trainingCustomer service certifications, airport security training
Work EnvironmentAirlines, airline offices, onboard flightsAirports, terminal areas, check-in counters
Employer & IndustryAirlines, travel companiesAirports, ground handling services
Common Search/ComparisonYesNo

While both roles focus on assisting travelers, Aviation Customer Service primarily involves airline-related support, such as ticketing and onboard assistance. Airport Customer Service centers on passenger support within airport terminals, including check-in and security procedures. Understanding these differences helps job seekers target the right roles within the aviation industry.

What is the role of customer service in aviation?

In aviation, customer service professionals ensure passengers have a positive experience by assisting with check-in, providing flight information, resolving issues, and ensuring safety protocols are followed. They often work in fast-paced environments, requiring strong communication skills and knowledge of airline policies and safety procedures.

What is the highest paid customer service job?

In the aviation industry, senior airline customer service managers and airport operations managers tend to have the highest salaries, often earning six-figure incomes. These roles require extensive experience, leadership skills, and often certifications in airport or airline management.

What are some common challenges faced by Aviation Customer Service representatives and how can they be managed?

Aviation Customer Service representatives often encounter high-pressure situations, such as flight delays, cancellations, and dealing with irate passengers. Managing these challenges requires strong communication and problem-solving skills, as well as the ability to remain calm and empathetic under stress. Building familiarity with airline policies and having thorough knowledge of available resources helps resolve issues efficiently. Support from a collaborative team environment and ongoing training also play key roles in equipping representatives to handle difficult situations professionally.
More about Aviation Customer Service jobs
What cities are hiring for Aviation Customer Service jobs? Cities with the most Aviation Customer Service job openings:
What states have the most Aviation Customer Service jobs? States with the most job openings for Aviation Customer Service jobs include:
What job categories do people searching Aviation Customer Service jobs look for? The top searched job categories for Aviation Customer Service jobs are:
Aviation Customer Service jobs near you
Infographic showing various Aviation Customer Service job openings in the United States as of July 2026, with employment types broken down into 92% Full Time, 5% Part Time, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative (GON)

Customer Service Representative (GON)

MODERN AVIATION INC

Groton, CT • On-site

$17 - $18/hr

Other

Re-posted 22 days ago

Modern Aviation rating

5.3

Company rating: 5.3 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

43rd of 54 rated aviation services

Job description

The Customer Service Representative (CSR) is responsible for delivering Modern Aviation's excellent service by providing exceptional, professional, and personalized support to private and corporate aviation customers. This role serves as the first point of contact for customers and flight crews, manages service requests, and ensures a positive, seamless experience within the FBO, even in fast-paced or high-pressure situations.
Customer Service Operations & Service Delivery
  • Deliver proactive, personalized service to private and corporate aviation clientele
  • Meet, greet, and assist passengers and flight crews with professionalism and care
  • Arrange services including hotel accommodations, catering, and ground transportation
  • Coordinate aircraft services such as fuel, hangar storage, and other operational requests
  • Educate customers on available services, promotions, and programs
  • Answer customer questions, resolve concerns, and provide service recovery as needed
Flight Coordination & Administrative Support
  • Input trip details into scheduling software and update customer information as required
  • Track flights using online databases to ensure timely service delivery
  • Process customer invoices accurately and promptly
  • Verify and coordinate service orders to support on-time departures
  • Maintain strong working relationships with local service providers such as hotels, rental car agencies, and restaurants
Communication & Teamwork
  • Communicate effectively via air-to-ground and ground-to-ground radio, phone, and email
  • Use sound judgment to make timely decisions consistent with company policies and procedures
  • Coordinate closely with Line Service, Operations, and leadership teams
  • Maintain positive, collaborative working relationships with teammates
  • Perform additional duties as assigned to support operational needs
Customer Experience & Facility Support
  • Maintain lobby appearance, ensuring a clean, welcoming environment
  • Keep snacks, beverages, and customer amenities stocked and presentable
  • Represent the Modern Aviation brand with professionalism, positivity, and pride at all times

  • Must be at least18 years of age
  • Valid driver's license
  • Must have open availability as work hours may vary, including evenings, weekends, and holidays
  • Strong verbal and written communication skills
  • Intermediate proficiency with Microsoft Office products
  • Strong multitasking, organizational, and decision-making skills
  • Negotiation and sales skills
  • Previous customer service experience preferred
  • Basic knowledge of aircraft types and aircraft servicing practices preferred

Working conditions and physical demands for this role -
This position operates primarily in a professional office environment and routinely uses standard office equipment such as computers, phones, and printers. The role also requires performing certain tasks outdoors in all types of weather conditions.
Note: The statements above are intended to describe the general nature and level of work being performed by people assigned to the job. They are not construed to be an exhaustive list of responsibilities, duties and skills required of personnel. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
Predictive Index Assessment -
Please click on the link below to complete a behavioral assessment. This step is required.
https://assessment.predictiveindex.com/bo/804D/CustomerServiceRepresentative_Jul2025_231050
Modern Aviation's Pay Range -
$17 - $18/hr. + benefits.
The Modern Aviation pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, or other laws.
Equal Employment Opportunity -
Modern Aviation is committed to providing equal employment opportunities to all qualified applicants and employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other status protected by applicable federal, state, or local laws. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the role.
Applicants must be legally authorized to work in the United States for any employer. Modern Aviation is unable to sponsor or assume sponsorship of an employment visa.
If you require accommodations during the interview process or have questions, please contact careers@modern-aviation.com.

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