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Aviation Customer Service Jobs (NOW HIRING)

Atlantic Aviation

HI

$21 - $23/hr

Must be a Hawaii resident at the time of application In this position, you will provide aviation ground support services to customers in a positive and professional manner. You will perform in all ...

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Aviation Customer Service information

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How much do aviation customer service jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for aviation customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How to become an aviation customer service agent for an airline?

To become an aviation customer service agent, candidates typically need a high school diploma or equivalent, strong communication skills, and customer service experience. Many airlines provide on-the-job training, and proficiency in multiple languages or knowledge of airline reservation systems can be advantageous.

What skills and qualifications are needed to thrive as an aviation customer service representative?

To thrive as an Aviation Customer Service Representative, you need strong communication skills, problem-solving abilities, and experience in customer-facing roles, often supported by a high school diploma or equivalent. Familiarity with airline reservation systems, check-in software, and security protocols is typically required. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure set exceptional representatives apart. These skills ensure efficient passenger support, smooth airport operations, and a positive travel experience for customers.

What are high paying jobs in aviation customer service?

High-paying roles in aviation customer service include airport managers, airline station managers, and customer service directors, often requiring leadership skills and industry experience. These positions typically offer higher salaries due to increased responsibilities and may require relevant certifications or extensive experience in the aviation industry.

What is aviation customer service?

Aviation customer service refers to the support and assistance provided to passengers and clients by airline and airport staff before, during, and after air travel. This role includes tasks such as helping travelers with check-in, boarding, baggage, handling inquiries, resolving issues, and ensuring a positive travel experience. Professionals in aviation customer service strive to ensure safety, comfort, and satisfaction for all passengers, often working in fast-paced and dynamic airport environments.

What is the difference between Aviation Customer Service vs Airport Customer Service?

AspectAviation Customer ServiceAirport Customer Service
CredentialsCustomer service certifications, airline-specific trainingCustomer service certifications, airport security training
Work EnvironmentAirlines, airline offices, onboard flightsAirports, terminal areas, check-in counters
Employer & IndustryAirlines, travel companiesAirports, ground handling services
Common Search/ComparisonYesNo

While both roles focus on assisting travelers, Aviation Customer Service primarily involves airline-related support, such as ticketing and onboard assistance. Airport Customer Service centers on passenger support within airport terminals, including check-in and security procedures. Understanding these differences helps job seekers target the right roles within the aviation industry.

What is the role of customer service in aviation?

In aviation, customer service professionals ensure passengers have a positive experience by assisting with check-in, providing flight information, resolving issues, and ensuring safety protocols are followed. They require strong communication skills, patience, and knowledge of airline policies and safety procedures to support travelers effectively.

What are common challenges faced by aviation customer service representatives and how can they be managed?

Aviation Customer Service representatives often encounter high-pressure situations, such as flight delays, cancellations, and dealing with irate passengers. Managing these challenges requires strong communication and problem-solving skills, as well as the ability to remain calm and empathetic under stress. Building familiarity with airline policies and having thorough knowledge of available resources helps resolve issues efficiently. Support from a collaborative team environment and ongoing training also play key roles in equipping representatives to handle difficult situations professionally.
More about Aviation Customer Service jobs
What cities are hiring for Aviation Customer Service jobs? Cities with the most Aviation Customer Service job openings:
What states have the most Aviation Customer Service jobs? States with the most job openings for Aviation Customer Service jobs include:
What job categories do people searching Aviation Customer Service jobs look for? The top searched job categories for Aviation Customer Service jobs are:
Aviation Customer Service jobs near you
Infographic showing various Aviation Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Airline Customer Service Agent - Los Angeles, CA

Pacific Aviation

Los Angeles, CA • On-site

$25/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 26 days ago

Job description

Join Pacific Aviation at LAX – Where Every Journey Begins with You!

Are you passionate about aviation, customer service, and creating memorable travel experiences? Do you thrive in fast-paced environments where teamwork and professionalism come first? If so, Pacific Aviation wants YOU on our team as an Airline Customer Service Agent at Los Angeles International Airport (LAX)!

At Pacific Aviation, we take pride in delivering exceptional service to some of the world’s finest airlines. As a Customer Service Agent, you’ll play a crucial role in ensuring a smooth airport journey for passengers from check-in to takeoff.

Why You’ll Love This Job:

  • Be the Face of the Airline – Welcome and assist passengers with check-in, boarding, and overall travel guidance.

  • Fast-Paced & Exciting Environment – No two days are the same at the airport!

  • Career Growth Opportunities – We are committed to growing our team members and promoting from within.

  • Diverse & Inclusive Team – We celebrate diversity and value the unique backgrounds of our employees.

Your Role in the Passenger’s Journey:

  • Check-In Duties: Assist passengers with check-in, process travel documents, and ensure baggage is properly tagged.

  • Boarding & Departures: Provide important flight information, make boarding announcements, and verify passenger documentation.

  • Problem Solving: Address passenger inquiries, assist with ticketing concerns, and de-escalate situations with professionalism and empathy.

  • Safety & Security: Follow strict airport safety and security protocols to ensure compliance at all times.

  • Team Collaboration: Work closely with your team to create a seamless airport experience for travelers.

Shifts Available (Part-Time):

  • 4–5-hour shifts available between the following time slots:

  • 5:30 AM – 12:00 PM

  • 9:00 AM – 2:30 PM

  • 4:30 PM – 12:45 AM

  • 7:45 PM – 1:30 AM

Must be available to work at least 4 days per week, including weekends and holidays.

Requirements

What We’re Looking For:

  • Exceptional Customer Service Skills – You thrive in face-to-face interactions and can create a welcoming experience for all passengers.

  • Strong Attention to Detail – You ensure all travel documents, procedures, and protocols are accurate and followed.

  • Team Player Mentality – You work well with others and contribute to a positive, collaborative environment.

  • Tech-Savvy & Organized – You can quickly learn airline systems and efficiently manage tasks.

  • Professionalism & Problem-Solving Skills – You handle challenges with patience, empathy, and quick thinking.

  • No Airline Experience Needed: Whether you’re starting fresh or coming from another customer-facing industry, we welcome all backgrounds. A great attitude, strong work ethic, and willingness to learn are what matter most—we’ll provide the training and support to help you succeed.

🌍 Bilingual Skills Highly Valued

We welcome candidates who are fluent in English plus another language, including:

Korean

Tagalog

Mandarin

Cantonese

Thai

Hindi or Gujarati

Japanese

French

German

Arabic

Speak another language? Let us know! Multilingual abilities are a strong advantage and may open up additional opportunities within our team.

Benefits

Perks & Benefits:

  • Hourly Pay Rate: $25.00 per hour

  • Medical, Dental, & Vision Insurance

  • 401(k) Retirement Plan

  • Paid Time Off (PTO)

  • Company-Provided Uniform

  • Parking Discounts

  • Paid Training

  • Referral Bonus Program

  • Cell Phone Plan Reimbursement

Apply